WridgWays

Lost items – They lost belongings and boxes searched, items stolen! On receipts of our items, a whole box was missing and items missing out of a roller desk. Other items not belonging to us where in there in place. Clearly boxes opened and things mixed up between customers. Our lost items were travel souvenirs and antique toy car. I complained, they have a… Read more

flippant answer that they checked with other customers to see if our items mixed with theirs and said no, rubbish, how did I end up with items that were not mine and some if mine was missing? point is our items should NOT have been in a shared container as we paid for a single one. This is not the first have heard of this about this company. Move was full house content, QLD to TAS.

Dreadful sloppy lazy removal company – Was having a stem cell transplant was told I was going to die and on top of that going through a divorce- on top of court, illness and Federal Court WridgWays destroyed ever price of furniture - Moran couch ripped $19’000 table marked deeply and chairs broken - disgusting service 0/10

They’ve gone broke… can’t find my belongings – Wridgways has had my shipment since before the start of covid. I couldn’t travel But was assured everything was safe and secure in melb. I didn’t know they went into receivership. No contact from company. Now no one can help me find my stuff! Contacted Kent’s removals who took over their warehouses… and they don’t seem to care at all. This is… Read more

everything that is meaningful in my life.. Missing! Any one got any suggestions? Or similar experiences? Msg me [Contact Detail Removed]

A very happy customer – Single house moving from Toowoomba to Cairns and the move was as smooth as possible. Every step was painless, communication was transparent and the company was professional from every angle  Show reply

Smooth and no fuss move – We had 32 boxes prepacked with household belongings to be moved from The Shoalhaven NSW to Darwin NT. From the quote and follow ups to the actual uplift, transport and drop off it has been simple, no problems. All the staff we dealt with were helpful, friendly and efficient. Very happy with the 4 weeks wait rather than the 4-6 that was quoted.… Read more

(With COVID I feel this is a really good effort) I really recommend Wridgways way over another company that had quoted but who proved to be disappointing and unreliable.

Five star service! – I cannot speak highly enough of WridgWays. I completed a complex interstate move, with unanticipated long-term storage in the interim. The initial assessment and quote was thorough and more than reasonable. On moving day the team arrived right on time, then wrapped and packed all my goods with maximum efficiency and care. My 2BR apartment was… Read more

located on the third floor of my building, accessible by a tight stairwell only. This was no problem for the crew. My goods were stored safely and securely at WridgWays warehouse. When it came time to retrieve them, my delivery requirements had changed. WridgWays worked with me to amend the terms. They were more than fair. Upon arrival the delivery team was just as fast and friendly as the pick-up crew had been. Nothing was damaged or missing. When they had finished unloading the team even helped me haul a load of junk to the local tip for disposal. I could not have asked for better service and support. I would highly recommend WridgWays to everyone!

It's a Big SCAM – I booked a relocation of my household stuff (2 bedroom & study) with WridgWays removalists from Seven Hills to Glenwood on 15/06/21. It was booked almost a month in advance. The booking was confirmed verbally over the phone as well as through email correspondence. I was advised to make a payment of $2200, two weeks in advance. I made the full… Read more

payment of $2200 on 28/05/21 through a bank transfer. Nobody turned up for the relocation on the mentioned date and I was not able to contact anyone through emails or by phone on the date of booking. Later on, I got a reply that my booking was cancelled due to unavailability of trucks. Due to this, I had to book a different removalist and had to pay extra and had to go through significant financial & mental trauma. I requested a refund of my money. For the last month, I have sent multiple emails to multiple people (including case officer, manager, financial officer, and CEO) regarding the refund, but I never got any satisfactory reply. I am going through significant mental trauma to recover my hard-earned money. It’s a big scam. Don’t even think about going with WridgWays.

Don't even try them – I had moved from Wagga to Townsville a few years back and my stuff arrived 6 weeks late in terrible condition. I gave them another chance moving to Brisbane and they lost my belongings, wouldn't return my calls or assist in any way. They also forgot half of my things and told me on the day it was due, that I would have to wait a few weeks for them… Read more

to bring the rest because they were busy. I reached out on social media and I was told it was too late, my stuff was gone and if I wanted, I could have the $600 to claim their insurance. Go with someone else - this company is a joke. I also heard they were closing down, I'm not surprised.

Theyre gone now, you cant book them in their current state – I moved not even a full container of furniture from Canberra to Townsville. I waited a grand total of 12 weeks for my container to arrive. Most of my texts, emails were ignored or palmed off. Upon delivery, some of the items were broken, and the only response was you didnt pay for insurance. Any requests for a refund of payments made in advance… Read more

were ignored. Communication was basically not done, until they were ready to front up with answers. Theyre now out of the business, and not a moment too soon. Ive mow moved from Townsville to Darwin, and a bigger shipment has made that journey in not even 5 days... Go with Kents

Don’t want to pay out. One said electric Bose Bikes are expensive so we should take them apart ,no respect – Stay away from Wridgeways they promise something they can’t deliver, the want receipts for something over 12 years old , pictures, they want you as the customer to find a replacement then they want you as the customer to arrange three repair quotes, they are quick enough to take your contract, take you money for upload and download of your… Read more

furniture and take a high premium for non insistent insurance. One Wridgeways staff told me that a member of Wridgeways used his company , took insurance out and after 6 months still haven’t been paid out !!!!! What does that say, not professional in any way / STAY AWAY who audits companies like this, Too many broken antique, plant stand, standard lamps, etc

Avoid this company at all costs!! – We made the mistake of contracting with Wridgways Removalists to ship our furniture from WA to NSW. NEVER AGAIN! We arrived in NSW on the contracted date for delivery to find nothing. Phone calls to WA, NSW and to Head Office in Victoria were left unanswered. Emails and texts were ignored. We finally made contact with someone in Bunbury who told… Read more

us the shipment hadn't even left Perth and wasn't going to be shipped for another 2 weeks! The WA Area Manager eventually offered apologies and to put us up in a motel for two weeks until our shipment arrived, and to process a $500 refund. When our shipment finally arrived in NSW (the container hadn't been cleaned and our furniture was filthy) and we checked out of the motel, the Wridgways Credit Card bounced and we had to pay the bill ourselves! Two months later, we still haven't received the $500 refund - the WA Area Manager has quit, the Accounts Dept. ignores our calls and emails, the "Customer Service" agent says they won't answer her email either! NOTHING this company has done showed that they were capable of effective, efficient or professional service. Use them at your own risk! Avoid them at all costs.

Don’t move with them please – We moved our household with WridgWays from Melbourne 11 days ago. They can not give us any information when we will be receiving our furniture. The numbers of the head office and the Victoria office and the Brisbane office does not answer or disconnected. After contacting the only person we can access several times, now we have been told that the… Read more

company has issues and we will hear on the news about the issues that they have. Please don’t use them as removalists.

Do Not Give Money To This Company – It's business as usual for this company if you view their website or Facebook page and they still have a sales department! As countless reviews here have already mentioned this company have no trouble booking your move and taking your money but the weeks following on from that have been nothing short of a total crap show. We engaged Wridgways in… Read more

late May to move our household contents from Perth to QLD. Our goods were collected on June 2 and we were advised it would take 10 to 15 working days. Thank goodness we decided to drive over. At least we have a car to our name.

The company representative responsible for our move left the company a week after our goods were collected and another person was assigned to our move. We tried to make contact with this person for days but messages and emails went unanswered. A week later (on the est arrival date of our storage container) we got a call letting us know our move had been delayed but that was all. No idea where it was or what the hold up was about. It took several more phone calls later to learn that our container hadn't even left Perth. By this stage we were already in our new rental in QLD sleeping in an empty house on a camping mattress with our 10yr old child.

It seems Wridgways have gone into liquidation (or that they owe lots of people money and can't afford to pay it) and the rail service that is responsible for moving our belongings to Perth is winding up their operations with Wridgways so I guess our container isn't going to leave Perth in a hurry.

To cut a long story short between the intermittent communication and misinformation, 5 weeks down the track we still have no idea when our furniture is going to leave Perth and arrive at our new home in QLD.

We've sought assistance from the Dept of Consumer Affairs and Protection in WA who are looking to put together a case for us but we aren't holding our breath.

For anybody else in the same situation, we got 2 weeks temp accommodation paid by Wridgways 10 days ago (although that ends in a few days) and have been advised to try to extend that AS OPPOSED to buying new furniture as it's less likely we'll receive monetary compensation.

I truly feel for everybody else in our shoes as I know we aren't the only ones who have been robbed and left to suffer at the hands of this unscrupulous company.

Needless to say we are in total limbo now paying $500/week rent for an empty unit with no idea what will come of our shipping container worth of belongings.

If you are reading this and have booked and paid for a move with Wridgways, and they have yet to collect your stuff I'd seriously consider cancelling the move and going with another company (even if it means being out of pocket).

We have lost the $5100 we paid for the move and seemingly the $50000+ in contents that is still sitting in a Perth storage facility.

For a company who continues to advertise that they are operating as usual this is a total disgrace and a blatant lie! Do not part with your money or else risk loosing everything.

Do not use – Used WridgWays for downsize into apartment with storage and then interstate move. Took out top insurance. First move by contractor was fabulous. Second move by ACT WridgWays a disaster. They damaged 2 bedroom suites, dining table, bike, lamp, 2 fridges, dropped a new smart tv and did not properly protect sofas and mattresses. Bolts for furniture… Read more

were misplaced and the Brisbane crew, who were very apologetic about all the damage had to repackage much of the furniture when it arrived in Queensland. Our moves were at least on time and it looks like we were lucky to receive our belongings. The insurance claim took 3 months to settle because of the tv and the receipts, photos and detail asked for..stalling! It was obvious we were dealing with someone overseas. The insurance was new for old but not worth what we paid and was underwritten by WridgWays!! We’ve now waited 4 months and no insurance has been paid out after numerous emails and phone calls.We spent over $10000 on our moves and we’re especially disappointed by our consultant in ACT who we thought we had a good relationship with, and could trust.

Wridgways - By far the worst company in the industry (absolutely disgraceful!) – What a nightmare using Wridgways! (or trying to) 100% avoid this company at all cost (if they still even exist as a company) and the management team just do not care about their customers at all. We had an interstate move booked in several months in advance with Wridgways. 2 business days prior to our move, we receive a brief email from the… Read more

sales rep advising they can no longer do our interstate move.

We had paid in full one week prior. We had also confirmed with them 4 or 5 times in the 2 weeks leading up to the move and had it in writing many times our moved was booked in and our uplift and delivery dates were all confirmed.

Due to being an interstate move, we had many things booked in as a result at our new property and moving this date was not an option for us. When we received the brief email advising they can't do moves at the moment I called up our sales rep to ask if it was April Fools. It wasn't. He advised that they couldn't do any moves not booked in as they were moving depos.

When I advised our moved WAS in fact booked in and confirmed many times in writing, he said there was nothing he could do.

I asked for his managers number which he gave me but warned his manager is unlikely to answer. Spot on! His manager didn't answer and then did not respond to a text message asking for a call back to please explain and help book the job in. Also ignored my emails. This is pathetic service.

I called the sales rep again and said I was happy to help solve their problems. I said if their problem was no depot, I can provide a storage space at our own warehouse in NSW or VIC. That didn't help.

He then said they have no trucks.... So I said I can arrange an empty truck to be there.... All I need Wridgways to action is to pack out house and load as per our contract and agreement.

That didn't help.

He then said they also don't have cardboard boxes!!

I said with the $5000+ I have already paid you, go down to Office Works and buy some boxes! It really isn't hard.

He said they just can't help.

I then had to scramble and call a competitor up to book in with them. We found a great company (5 min google search but with brilliant reviews online) who were able to get a truck to our place on the day we had originally booked in with Wridgways and that company was excellent (imove.com.au - absolutely saved the day!)

But we had then incurred 2 moving company costs paid in full.....

You would think Wridgways would then refund you in full same day or within a couple of days max.... Nope - I have sent 20+ emails and many phone calls and not once have their management team responded to the email and I have been emailing the CEO / CFO / COO / Area Manager - the whole management team.

It is pathetic service that not one of them had the decency to call up and apologise to a repeat customer. Managers are gutless hiding behind a company name and email account.

We have been waiting several weeks now for a refund, for a job that they cancelled on us! Tip - customers should not have to chase you for a refund for a job you cancel.

After reading other reviews about Wridgewyas now I am just grateful this company never did our move as it seems they have either stolen or lost many people's whole container of household belongings.

Stay away from Wridgways!

- They are unable to do their core business of moving people's homes and belongings - They do not care about their customers at all! (not once did a manager respond to us or apologize for the stress caused) - They do not process refunds

Amazing how bad this company is.

This company must be going into liquidation. If they are not, they will be soon based on how they are treating their customers and trashing their brand in the process.

Not impressed at all. Could not have been a worse experience.

Please respond – WridgWays Your representatives uplifted our two bed apartment on the 1st June from Canberra for delivery to the Goldcoast on the 7th June. We have been unofficially made aware that Wridgways has gone into administration. I have spoken to a couple of the representatives that were involved in our uplift on the day, both of whom advised that they… Read more

have been made redundant along with the majority of their colleagues. To date we have received no contact from anyone at Wridgways regarding the status of our container. We are living out of a suitcase in a house with no furniture. A simple update on the situation would go a long way to pacify us. We have contacted all the numbers and emails that have been made available to us plus many more. My understanding is that there are a few staff left dealing with the outstanding shipments. No one is responding to us. Please contact me as a matter of urgency by DM, alternatively on the mobile numbers relating to quote #1066556 account #104166 Regards Sarah

Ongoing Ordeal with Wridgways – We contracted Wridgways and paid them in advance on May 10 to move our household items from NSW to Victoria. On May 17 which was the agreed pick up date we suddenly get an SMS from their customer rep advising us that his GM told him that they cannot pick up our stuff and that we should just look for another removalist. Repeated calls to the rep… Read more

and to his GM to discuss the matter went unanswered. With the handover of our house to the agent for final inspection by the buyer already scheduled on May 19 we were really caught in a bind. While their customer rep informed us via SMS that we need to first fill up a refund form which we duly accomplished on the same day, as of today June 1 we have not received the refund despite repeated follow ups. Because of this we suffered a lot of emotional and mental stress trying to find another removalist in such short notice and ended up incurring more expenses. The least that Wridgways can do is to refund immediately the payment for the service which they failed and refused to render!

Whole household lost/stolen – 6 weeks after pick up of a full household (2 shipping containers) we can't get any valid information on where our household is. No return phone calls, text messages or emails. If you don't want to lose everything you own, don't choose Wridgways. They owe a lot of people money a lot of money and this is causing delays and the holding of innocent bystanders possessions to ransom. 1 star was mandatory..

Poor service, avoid!! – Poor responsiveness. Been waiting a month longer than quoted delivery time. Supposed to arrive in mid April. Hadn’t even left the destination at that point but no one bothered to tell us. Have had contact with 12 different people and still no one can tell me clearly where my stuff is. Do not use.

Too many problems – After the friendly guys from Dandenong picked up our belongings from our home in the Yarra Valley on the 11th March it was promised to be delivered on the 26th March, after many excuses of rain delays and not paying their bills to other 3rd party carriers it is now nearing the end of May. Under no circumstances use this company. They are under liquidation. They transfer your complaints onto message banks and don’t return your calls.

Avoid at all costs – Ridgeways was great at first. They collected my furniture on the 25th of February 2021. It’s now the middle of May and I haven’t seen my furniture and don’t think I ever will as no one can give me answers to my calls and emails. Avoid at all costs

Completely unreliable and inept communication – After having stored a house worth of goods with them for 10 years as was living o/s we are now trying to get it out of storage. We had a date booked last week and they literally cancelled 20 minutes before they were due to arrive. Via email. No reasonable explanation given. 3 business days later and still now follow up on when delivery can be… Read more

rescheduled and no expectations set. Will we be 1 week, 1 month or 1 year without our stuff. Who knows? Incurring out of pocket costs by the day as now need to either extend temporary accommodation or start furnishings current place with the basics - not to mention the stress and anxiety thisnis causing. Absolutely furious and disgusted with the service from this 'professional' removal company.

Unable to keep confirmed delivery dates and no reason provided why – My partner and I organised to move interstate with WridgWays from Perth to Sydney and all was going moderately well, a couple hick-ups here and there but nothing too much to worry about until it was time to deliver to the new apartment in Sydney. We had confirmed a date with our customer rep and had it confirmed again in a separate email by the… Read more

Sydney local scheduler however at 5.30pm the day before the scheduled delivery they advised in an email that the delivery would not go ahead. After extensively trying to contact someone at WridgWays through emails and phone calls we were told that we would get an SMS with a new delivery date. This SMS was received and just said that that WridgWays would be unable to complete the delivery due to "unexpected access issues'. After further emails and phone calls we were then told that delivery would be scheduled in another "2 weeks or so". This has left myself in another state with only a suit case and needing to pay for rent of a apartment I cannot live in, extend temporary accommodation, only being able to buy meals as I have no kitchen appliances, book further days off work to accommodate the new 'yet to be scheduled' delivery date and delay flights for my partner and dog to come live with me. Through all this WridgWays have not provided any information of the security of my Property or the actual nature of the issue. All in all I'm now out of pocket and in a new state loosing money by the day with no end date in sight because WridgWays could not keep their promises.

Waste of time and money – Made the mistake of getting Wridgways to move my items from Karratha to Perth. Initially, they seemed like there were on top of it. A week before the move they called to say they couldn’t do the date I locked in months before. I said that is the only date we can do and will it be an issue, they said no. A couple of days before the move I get an… Read more

email saying they can’t do that date and they will be in a week later. Again, told them we won’t be home and if it’s an issue to let me know, got told they worked it out and it’s fine. The day of the move, 12.30pm rolls along and my husband gets a call to say the truck broke down and they won’t be in but they will come another day. Straight away I asked for a full refund. I was told it takes 15-20 business days to process a refund and I’m still waiting 23 days later and no response to my emails and still over $2k out of pocket.

Edit: 37 days later and still no refund. A lot of excuses but still withholding my refund. I’ve since read the company has had some part or all go into liquidation so be careful on who you put your money into to move your belongings. They are also very hard to get a hold off when you do need to contact them.

Terrible, Poor and Unprofessional Customer Service (Please go with somebody else) – Some bullet points below: 1. They dont have an automated electronic system to track the progress of move and keep you updated. 2. They dont answer the calls, had to call many times without any follow up calls from them. Very unprofessional. 3. The car and pet services were so disorganised and caused me last minute delays. They made me cancel last… Read more

minute and go with somebody else. Please organise these services separately and directly with suppliers. 4. Their banking and payment system is so disorganised that they ripped me off my money for car and pet services and till now has not confirmed my payment nor refunded my cancelled pet and car transport services 1850$ AUD. 5. Please dont waste your time with Wridgways and go with somebody else. Not worth it.

Bunch of criminals totally avoid! – Moved from Melbourne to Cairns. WridgWays collected and loaded my worldly belongings from my storage facility in Hallam on 12/02/2021 to be delivered mid March 2021. I am still trying to get any of my things delivered. Having called every contact number provided and them all to go to message banks, leaving numerous messages on any provided it took… Read more

a family member on 15/4/2021 to physically drive down to the Dandenong branch and find someone. That someone is [Name Removed]- chief commercial officer. [Name Removed] then added me into an email to [Name Removed]- Area Manager : Queensland/Darwin to schedule delivery of my items. Having waited many more days I called [Name Removed] directly to find out what is going on??? [Name Removed] essentially washed his hands of my delivery reinforcing that [Name Removed] is who I need to deal with. Neither [Name Removed] or [Name Removed] are helping at all and I hold the Dandenong South office responsible as that’s the last proof that I have that WridgWays has my furniture. WridgWays is quick and courteous with taking full payment out off your pocket but that’s where it stops. I have been out to the advertised Cairns facility which is closed down with a for lease sign out the front. I found another WridgWays facility at 19 Redden street Cairns which is locked down due to not paying their rent. As of 04/05/2021 I still sit here in an empty apartment on a camping chair no wiser to when or if I am ever going to get my stuff. I am at a total loss. All I can do at this time is to do my best to get the word out where I can to anyone considering using WridgWays to look elsewhere. This company is dodgy to say the absolute least!