Sealy Posturepedic Prestige

Best bed in the word – I bought a Sealy Posturpedic Enhance Silken Celeste medium in 2016 to try and get good sleep for a change and I found it very comfortable after sleeping on a very very hard no brand matress that the springs were visable on the fabric as impressions embossed on it, The springs used to hurt my funny bone and hips so i bought my Sealy matress, on… Read more ·  1

the 1st night i slept in it i did not even wake up until 11.30 am and was 4 hours late for my job. So I slept fantastically with full cumfort. I am a Disability pensioner with major spinal injuries, I have only got one disc in my spine that is not ruptured or petruded or just simply not there anymore and thats from my skull to my bum, and I am currently still having surgeries for a previous major injury so I need a good bed, i had the matress 1 year but it was stolen from me, but I did notice slight indents but not any kind of ridges or valleys but there was a slight bit of loose fabric where I slept, but not any real issue at xmas 2019. I called it the best bed in the world, I only had it for 3 years ish

Terrible mattress, and time for Consumer Affairs – We purchased a Sealy Silken Celeste Medium mattress 28/6/2015 ($2,099.00) and after only 2 months had deep indentations where we both lay. Sealy came out and agreed it was faulty, and instead of a replacement, we paid extra and Upgraded to the King Size Celeste Firm.. we were also told a slatted bed may have been the problem and paid a further… Read more

$800.00 for the matching divan base.($2,8999.00) + $800.000

Unfortunately, we have found the same issues with the King, in fact, we have a permanent high ridge in the centre. We regularly turn as instructed and this has led to a further 2 indentations so now there are 4 dents and at anytime our back, hips and legs are sleeping on 2 indentations and cannot get over the ridge in the middle. Advice included “ one of you sleep on the ridge to squash it down and level the bed out” the sagging areas will never be laid out. As we were moving interstate to QLD we were also told wait until you get there to complain, as that is where the factory is and they will be able to help you better.

We finally rang Sealy 3 weeks ago and had someone come out to inspect... Lo and behold, just like all the other complaints here on this site, our sags did not quite meet Sealy standards in depth... yes we are a whole millimetre out..

But... “without admitting liability, and as a good will gesture” they took it away. Their report states, Factory Inspection...Panel good....replace goodwill...foams to spec good....Spring unit...good.. And so it was returned...

The customer service boys certainly have their clever pitch, friendly nature, and banter down pat about how ALL mattresses have this problem and it’s just the new types of mattresses we get these days..

Well it’s only 3 weeks later, and I’m loathe to say our indentations are worse, our entire high ridge is still present and I can’t believe Anything was done when it was taken away for inspection. I note that this mattress has now been discontinued.

It would appear to me Sealy have forgotten how to manufacture a mattress, and our next recourse appears to be consumer affairs.

VERY DISAPPOINTED WITH QUALITY – We purchased a "Firm" King Size mattress less than 4 years ago and have found that in the last 12 months the mattress is sagging on both sides of the bed. We turn the mattress regularly as we paid a lot of money for it and was assured it would last us 8-10 years, but have found it too hard to deal with Sealy so will be paying for another mattress… Read more

out of our own pocket, my daughter refers to the middle of the bed as a mountain to give you an idea how much it has sagged!!!

Terrible mattress, huge waste of money – Bought a king size posture pedicure panorama firm bed about 4 years ago. Within the year my husband found it was sagging under him. Rang costumer service and got the blah blah about having to measure so many mm and how much I'd have to pay for someone to look at it. A few years later and both sides have very noticeable dips (yes it's been rotated… Read more

etc often) and we both wake up very sore. The mattress is now on the ground to see if the problem is the base. Marginally better but shopping for a new mattress this week as our backs are killing. Very much Not happy. Paid about 4K. Useless costumer service useless mattress. Stay well away!

Disappointed with sealy – I bought a Sealy Silken Celeste King Ensemble in April 2016. I complained to Sealy when it was 8 months old - that I also have to climb over the ridge in the middle of the king ensemble and we fall into the dips. (It also gets very hot). They have very professional 'customer care people', that have all the answers as to 'what we should be… Read more

doing' to fix this inferior product that is sagging and looks like a 20 year old bed. I have to wait for the dips to be 32mm in depth before they might do something - at the moment the dips are over 20mm and very noticeable - so I probably only have to wait another year before it 'might' be claimable. This near new bed cost me $3799 and looks over 20 years old with two big dips in it. I have to buy 3 other beds soon, after this experience with Sealy it looks like I will have to go to another brand.

Disappointed loyal customer – After 3 years of a 10 year warranty we have body compressions & have to climb over the ridge in the middle of our king ensemble. We have had many sealy mattresses & have never had any issues . After paying $50 for a warranty visit to be told that the topping is supposed to compress & that the ridge in the middle is exacerbated by the ridge of in… Read more

the middle of the 2 base parts . Apparently the body compresssions are within acceptable warrenty range .... even though I am now in agony every morning . Their solution ...a $500 fix . I question the longevity of this product & the materials used because it is not fit for purpose. This planned obsolescence model is disappointing.

Soft yet supportive. I love my mattress! – We've had this mattress for a few years now and love it. Ours is a plush feel, and while it's soft, it's still supportive. My partner was sick so he slept in the spare room a couple of nights ago. He woke up with stiff and sore ribs, lower back and hips. The spare room mattress is a no-name brand we've had for years, and I can't believe I've been letting guests sleep on it. We're off to buy a new Sealy to replace it this week.  Show details ·  1

Sealy is all about the name and their very difficult to deal with the customer service – No good is not how durable is the worse mattress I ever sleep. Hard like sleep on concrete. It was good and very supportive but in 2.5 years this is not how I would expected to be is rubbish. No recommend sealy. At all on any of the range.

Fantastic Customer Service – We bought our Sealy mattress 9 years ago. Recently noticed the top edges fraying. Contacted Sealy who arranged free pick up, free repair and free delivery once repaired. (excellent 10 year warranty). Sealy had our mattress returned as new on the same day, theybwent over and above to help us. We have never had such good customer service and… Read more ·  1

support. We can highly recommend this fantastic Australian owned and operated company and will only use Sealy for our bedding from now on.

Beautiful bed, wonderful nights rest! – My partner and I have just been travelling the world and so have stayed on some pretty horrible mattresses in some of our more budget hotels. For this reason we decided to invest in a proper bed on our return. We chose a Sealy because the lady at David Jones was so nice and helpful and took the time to listen to the style of bed we wanted. (thank… Read more

you!) Since sleeping on it this last week it has a been a dream, my back is finally starting to feel better!

Can definitely recommend the "Highfield Eurotop" for people like us who like a medium/firm mattress. Thanks again.

Worst Buy Ever – Can't believe this Prestige Mattress is such a terrible purchase....Have had it for 3 yrs.but find it the most uncomfortable bed ever...Bed giggles & moves with everyone who sits or lies on it..I am so tired of moving every time my husband does & he is not a calm sleeper...Will never buy another Sealy or recommend one to anyone...Have read all… Read more

reviews & am very disappointed with product & service..Would someone from Sealy call me at 613-831-1902 or e-mail me at ldb.kilcup@bell.net? Linda Kilcup ,Ottawa, Ont. Canada

Excellent Sealy Cavendish Firm – I recently purchased a Sealy Cavendish Firm Queen ensemble and it is excellent. The mattress is still soft but with a strong firm support underneath. Super comfortable and has definitely improved my quality of sleep. In the past I have found cushion tops to be comfortable in the store but often too soft for a prolonged period of time so this time I went with the firm option and could not be happier.

Terrible bed - Terrible service. Will never buy a Sealy product again – Supposedly top of the range Sealy Posturepedic Prestige Collection Majestic plush One sided comfort layer bed! I had reservations buying a Sealy bed after dealings with the very rude female South African Sealy sales Rep in Myers Chadstone. But what I had read it sounded a good bed. Within weeks of delivery it started to dent either side where my… Read more

husband and I sleep leaving a middle hump. I informed Sealy of this and was advised to allow settling, months later after rotation, etc. still the same? I wrote and rang speaking to numerous people, with no satisfaction. I feel this should not happen, even with being away 3 months and the bed having had minimal use, I was asked to persevere longer which we did and still dents getting deeper? I recently rang again, explaining the obvious hump, only to be told by some smart aleck to "sleep in the middle"! One sided comfort layer, clearly this is a manufactures way of cutting cost. Mattress's not only need to be rotated from end to end but also flipped over to settle well and wear evenly. I wish I had never bought this bed, $2800.00 later worst nights sleep ever. Now sleeping on a $500.00 bed bought for the guest room and its tremendous! I will NEVER buy a Sealy Posturepedic or any other Sealy product again and over the years bought many! Terrible bed, terrible customer service. Sealy NO longer respond to any feedback here, I wonder why Sealy?? I'm still waiting for a response!

Wonderful bed and service – I recently bought a Prestige range Double Panorama for my son. The bed is perfect. It is firm but still has a cushion top making it extremely comfortable for a growing boy. Since purchasing his quality of sleep has definitely improved. Dealing with the Sealy team was an absolute delight they could not have been more helpful. I would recommend to anyone looking to purchase a quality product for their home.

Terrible mattress - if I could give negative stars I would – We purchased a Sealy Posturepedic verdi mattress after a lengthy test in store. We like a firmer mattress and decided on the mattress without the pillow top. In store, after lying on the mattress for over 20 minutes, it was firm but still comfortable. However, the mattress we received from Sealy was completely different to the one we tried in… Read more

store. The mattress we received is extremely hard and every single movement from the other person in the bed can be felt. Sleeping on the carpet in our bedroom is more comfortable. After months of waiting for the mattress to settle, on the instruction of the store, the mattress is still rock hard after 9 months. Sealy staff are unhelpful and will do nothing to resolve the issue of misrepresentation of their product. We will never purchase Sealy again.

No Support From The Bed And No Support From Sealy! – This ensemble wiggles like jelly and if one partner moves the other partner feels it. I had to pay $50 to have someone come and look at the problem and all I got was lip service. They know there is a problem and they aren't going to fix it. I will never buy Sealy again. I've wasted close to $5000.  Show details

Worst Purchase in years – I am so disappointed by this mattress. We wanted a mattress that was not going to form the ruts in it from where the bodies rest. We went for a more expensive model with a 10 year warranty and with "guarantees" from the salesperson that this one would not form the ruts. Even with the correct care and rotation, it has very obvious and very… Read more

uncomfortable ruts. Upon rotating it will be ok for a couple of hours, but then back to deep ruts. My husband and I are not big people - at 50kg and 70kg - a mattress should be able to withstand much much heavier than this.

Sealys response re their 10 year warranty is a very long list of requirements that you have to meet before they will send someone out - of which we are supposed to pay for. This is not a 10 year warranty at all - at best it is a 12 month warranty - the period in which they will send someone out at no cost - so long as you meet their requirements. Obvious rutting started just after 12 months. The 10 year warranty gave us confidence at purchase that what they were claiming might be the case - instead we have been fooled. We did so much research and were very wary as it was.

We are now left with a mattress that leaves both my husband and I aching each morning until we can justify spending money on another one so soon after buying a new one. Will never buy sealy again. It does have very strong walls. Very uncomfortable, unreliable warranty.

Went into debt only to have sleepless nights and more aches and pains!! – After listening to friends and "experts" that I would not believe the difference if I bought a new bed, I convinced my husband to purchase a Sealy Posturepedic 'Majestic' Queen Size ensemble which was on sale and reduced by 40% and which we could get 48 months interest free, at a cost of $2399.oo plus delivery. Biggest mistake of my life!!!… Read more

Instead of helping with our joint pain, it has exacerbated the problem as we now both toss and turn all night and the heat coming from the mattress is unbearable even though we only use a very lightweight cover. When you move from one part of the bed to another...the spot you moved from feels as if there is an electric blanket under it!!!

Everyone told us " it takes time to get used to a new bed", but after 15 months and our 2nd spring/summer, we are still waiting!!!!

Because we are pensioners in our 70's we don't have the income to replace this bed, so we are stuck with it and still owe $1400.

A very expensive lesson... The overall appearance Overheating

Pain every morning. Comfort but no back support – I bought Sealy Posturepedic Prestige king size mattress & its matching base from Myer in early Dec 2012 at discounted price (RRP was around $5k). It's been the most regretable purchased that I have ever made. After first night sleeping on Sealy Posturepedic Prestige mattress, I woke up with sore & pain on my middle back. Same soreness… Read more

happens nearly every morning. If I sleep less, I am ok. The longer I sleep (over 6hr) the more intense & longer the soreness & pain on my back which occassionally spread to my lower ribs. In average the misery lasts for 2hr after getting out from the bed. I generally feel ok during the day sitting or standing. But, if I sleep 8hr or longer, the soreness stays the whole day.

I rang Sealy after the second or third night. Despite my concern that I had never have that kind of soreness/pain before (after sleeping on others' beds either in hotel or others' home), I was told the standard answer (Must try longer to allow body to adjust, rotate mattress as instructed, charges for inspection & option to change topper if problem persist (at cost)).

A month later (early Jan 2013), as problem persists, I went to Myer, trying to understand the problem, my right as consumer & what my choice. Dissapointment only.

Can't get refund - hiegenic issue (despite mattress protector always used). Inspection at cost if no fault proven. Pillow top or whole bed replacement at cost but no guarantee.

My logical explanation to myself is that the pillow top - although comfortable - is causing the pain due to lack of support to the spine.

Good feel for short time, but bad for people with sensitive back/ spine.

(My partner has no issue sleeping anywhere).

My phisioterapist's advised thatvI slept with bad bending posture causing spine spasm which explained the soreness on the middle back travelled to the upper abdoment (ribs). When he pressed the spine on certain location, pain travelled to the surrounding area.

The Sealy sales rep at Myer insisted that posturepedic mattress is firm enough to support people with back problem and mattress topper regardless firm, medium or soft are for comfort/feel preference.

I do blame myself for having sensitive back. I try to get used to with the pain everymorning for a year but it's just unbearable.

I long for good painfree after deep sleep & feel so betrayed by my decision to invest in a strong brand Australian made mattress, paying thousands of dollar expectiny long term usage over 10years.

Today is another morning with soreness on my back & ribs. After, I encountered with Sealy advertisement on TV late afternoon, I decided to write this review so others can avoid same situation as mine.

Buying much lower cost product like clothes even underwear is easier or saver than buying mattresses at hundreds or thousand dollars.

Where's the consumer protection in this case? Misleading product ads/sales pitch? Posturepedic but bad posture.

Some of you may wonder why I still hang-on to this mattress and dont ditch or change to another mattress. Well, I also self wonder. no pressure point. comfortable for short time. bad for back. not fit for purpose. expensive. poor consumer protection.

horrible sleep pillow top not supportive – I purchased the sealy posturepedic prestige it was called the essence at the time , i advised the lady i wanted a bed that was supportive as the previous ah beard bed gave in and sagged, she pointed me to the sealy and what felt great in the store unfortantly wasn't when i slept on it all night. I bought the plush model so medium firm but i found… Read more

the pillow top would give way and i was laying on a hard board. I was doing everything right by rotating the mattress every 2 weeks but i found i was rotating it every few days or so to give me back the nice squshy feeling as i am the only sleeper on the bed. After i had enough of the laying on the board feeling i rang sealy and the rep came to look at it he had no idea on what to do that is may be just a comfort issue so after a few more weeks on me thinking what i should do i got the rep back out to look he sejested taking out the soft foam n replacing it with firm foam to try n stop the pillow top going down in the middle he was really nice did this half price but unfortanly the firm is just horrible relives no pressure points and the exact same thing is happening it gives way around the hips making me still feel like im sleeping on a board. I have had no issues with sealys customer service he came out a few days after i called i just wouldn't recommend this bed! After recently going mattress shopping again i found a lot of stores not recommending these beds wish i visited these stores to begin with!

pillow top gives way having u feel like laying on a hard board

NO MORE SLEEP WITH SEALY – we were very excited to go and buy our new mattress, we tested many of them and decided that the sealy posturepedic prestige range was great. From the time this bed was delivered there was a problem with both the head and foot of the bed being significantly lower than the middle of the bed. I rang Sealy after a some weeks as the bed was causing… Read more

hip pain and I could not longer get any sleep since it arrived. I was told to buy a large flat piece of sturdy wood to go under it for more support as my slat bed was not suited to this type of mattress, buy new pillows as mine were most probably old and not puffy enough, not to put a puffer top on it as they aren't suitable, that the bed needed to be turned every two weeks, that beds like these need to settle. This bed is now 3.5 months old and I have no sleep anymore, when you lie on it your head is lower than your middle and your feet are also lower than your middle but this is normal they say. Today they came for an inspection as I expected all is well with my bed even though you can visually see that the middle of the bed is significantly higher from one side to the other, in much technical discussion I am told too bad how sad, we can take adjust do this do that but it will cost more on top of the $4,500 you have already paid, your warranty will be voided and we can't promise that it will fix the problem or if the bed will last. I have been back to the store 3 times to check out the one in the show room and lie on it again and again there is no lump where the so called comfort core is, even in the photo's on Sealy web site these mattresses are flat, the lump in mine can also be seen when it is fully made, this is some lump I tell you. I am now stuck with a bed that cost $4,500 and neither myself or my husband can get any sleep on it. ??????? DO NOT BUY A BED FROM SEALY THEY ARE RUDE, NO FOLLOW UP SERVICE AND NO SOLUTION FOR THE CUSTOMER THAT IS RESPECTFUL. I would like to thank David Jones for their wonderful service and support during this ordeal. They are committed to helping us with a positive outcome and will continue to investigate this issues and find a positive solution.

This is the most uncomfortable bed that I have ever slept on.

The worst mattress I have ever slept on – The worst mattress I have ever slept on in my life. It has gone out of shape and it now dips at the sides with a big hump in the middle. I now suffer from sciatica and have not had a full night sleep for 2 years. The mattress is only 3 years old. I have contacted and complained to sealy and am still waiting for a reply 1 year later. Don't bother with this mattress there are much better ones on the market.

Cooked us – We went into Harvey Normans to buy a bed and straight up we stated we are hot sleepers. They directed us over to the Sealy Panorama ultra plush. We paid $2300 just for the queen size mattress. Got it home and it literally cooked us like an oven. Immediatley I called Harvey Normans and pretty much we got the whole, "bad luck you cant return it… Read more

story". Two weeks later and numerous calls to the ACCC and Harvey Norman head office, we received a refund. They shafted us $120 in delivery which we lost but could of been worse. Stay clear from the Ultra plush/plush ranges if you are a hot sleeper. Cant imagine how bad it would be in Summer!!

Cooked us like an oven

Would never buy sealy again – We bought a Grandluxe superb ultra plush ensemble - when we saw the mattress in the showroom it was set up on a wooden base attached to a bedhead - we liked it when we laid on it and the height of the mattress was not apparent because of the way it was presented. When it was finally in our bedroom with the base (which we didn't realize was so… Read more

much higher than the wooden base) the combination of the mattress which was over twice as high as our previous mattress and the deep base made for a very high bed.

We are in our 70s and pensioners and bought this ensemble thinking it would help our physical probs but climbing in and out of this bed proved difficult as we are not tall - our bedside cabinets were suddenly down in height and this was bad- we also found the mattress caused body heat - yes we use cotton sheets and have a wool underlay. Now we have reverted to our old bed because it was very upsetting for me climbing up into bed and getting out very carefully - I do think if we had realized that the ensemble was so high we would not have spent all the money we did.

Eased my sore back/hips – Im 26. I broke my back two years ago and tore cartilage in my hip so it's safe to say I have a lot of back trouble. I always thought I was just someone who tossed and turned in my sleep and would have to deal with nightly agony. I recently purchased a Sealy Posturepedic Prestige in the desperate hope it might help my pains and I am in love. I… Read more

bought the plush because I like to be cushioned but I still feel really well supported, my spine is aligned and I don't have that constant nagging ache in my hip and back when I lie in bed. It took me about a week to get used to but now I don't ever want to get out of it. A worth while investment for a good nights sleep. Sealy really do live up to their name. No tossing and turning, luxurious yet really supportive

Really let down, short term design, and bad service – Felt great for a year or so. Then pillowtop collapses, leaving us with unconfortable bed, springs you can feel, and a giant "hill" in the centre. Service people try and charge you to inspect under warranty, refuse warranty if you won't pay extra for their employee to inspect. This is not legal, but they do it anyway. Even if they do inspect, the… Read more

options are limited.

We could have spent a lot less, and got a better, longer lasting mattress. Beware of pillowtops, they shorten the life of the whole thing a lot. Sealy is a good name, and you REALLY pay for it, but it does not add any value to the sleep quality, and the warranty, which they make a lot of, is effectively impossible to use, with loads of exemptions. If a few extra grand doesn't bother you........ you could risk it Felt good for a little while designed to sell well, not to be a good bed.

Best bed ever – I chose Sealy because of their good reputation. I suffer from back pain from an old back injury and Sealy has a reputation for back support. Sales person talked about the new coils and it all made sense. It has proven to be the best bed that I have ever slept on. I wake without pain every morning. Soft but with firm support. Warm in winter but cool in summer. No back pain when I wake up.  Show 2 replies

Carolyn Loves to "Sleep well on a Grand Luxe made by Sealy "" – I am on the road most of my working week and the beds in Motels & Hotels are shocking, I can't wait when my travel is over to come back to a good night sleep on my Grand Luxe it's a plush feel and Both my husband and I sleep really well on it , Thank you Sealy for a goodnight sleep. That it gives you great support and Comfort at the same time nothing what so ever ., I love it.

The best bed I have ever slept on – We purchased a Sealy bed some two years ago, there is a weight difference between my wife and me, (more on my side may I add)and the Sealy bed is still as firm as the first night we slept on it. The quality of the bed is sensational, the bed still provides a great night sleep every night. I would highly recommend a Sealy bed to any one who is looking to buy a new bed. Comfort  Show reply

Terrible – I bought a Sealy Royal Splendour mattress 2 years ago and it has developed a ridge down the centre even though I (152cm) am the only one using it. I approached Myer who contacted Sealy on my behalf. Sealy rang me and wanted the mattress certification. This turned out to be a pink piece of paper sewn to the end of the mattress. Why would you make… Read more

what Sealy describes as an essential item for the warranty out of paper and place it where it will get torn when sheets are put on and off the bed? (No prizes for answers). Of course mine had torn in two. I later discovered the rest of it under the bed. Then Sealy wanted $33 to come and inspect the mattress. IF the mattress was faulty, this would be refunded and the mattress would be taken away, repaired and returned the same day. There was no talk at all of replacing the mattress. I do not expect this sort of treatment for a mattress which cost $3000. It seems to me that because Sealy supplies to Myer it thinks that it does not have to worry about customer service or about honouring its warranties. I will never buy Sealy again and I will tell all my friends.

Ridge in centre, height, very poor customer service.