The Club Group

Worst Experience Ever – If you want to be locked in cisac afterhours with all the lights off and have the cleaner let you out, have your cancellation fee doubled and have every single email and phone call ignored then this is the gym for you! Horrible staff service as well!

scam you late fees – I Joined my son up to Club Lime as some of his school friend go there. However they kept charging me $41.37 instead of $30.22. first time I didn’t question it but when it kept happing I made sure I transferred enough money in to the account so the payment would not get an $11.00 over charge. I kept my eye on it and they did not even attempt to… Read more

take the money on the due date which was a Thursday. Then on Saturday they took $41.37 AGAIN. I called my bank and we went through every payment date my membership was due and the bank informed me that there was indeed enough money in my account on those days to cover the payments. I called them and they told me to send my bank statements through. I cancelled my card and told them I was cancelling my membership and to please give me back the money they stole and I would pay the remaining amount for the 28 days cancelation as per contract. In the mean time they refused my son entry into the gym. Today I received an email from them saying they credited the over charged amount to the account. On their portal However not only did they steal my money and stop my son attending the gym they over charged me another late fee whilst I was waiting for them to fix up their mistake. Be Very careful, they just over change you because they can. Scammers

Devil in the detail – Club Lime has taken extra from me on numerous occasions, for a bunch of different reasons. The first time was an extra fee to sign up, which wasn’t mentioned when I decided to sign up, the second time was a ‘dishonesty’ fee of an extra $11. When I talked with them, and showed evidence of bank accounts having more than enough to cover gym expenses… Read more

they didn’t care, as the screenshot I took as evidence was taken next day. After this I decided to cancel the membership (22/12), now, (4/1) they have just charged me more membership fees - apparently this is buried in their contract in the fine print. They sting you, sometimes for no reason, and when you have evidence of it being unjust, it is just brushed away. Stay away, the gym itself is good, but not $40 a fortnight + extra ‘transaction’ fees good.

Best gym in Gungahlin – Love the facilities, machines are perfect in condition & staff is lovely. Club lime platinum Gungahlin will sort all you need. Only downfall is as its gets very busy during the peak times.

So convenient! :) – I used to swim here twice a week & found the pool to often be quite busy, so you have to choose the best time to go. Joined the club a few months back & absolutely love it!!! I used to pay $44 a fortnight for a gym with classes & 24hr access. Now I get access to CISAC plus pool, spa & sauna, free lockers, free parking, classes PLUS access to any… Read more

other club lime facility all included for $45 a fortnight!!! The club is HUGE so even when it's busy you can still find a spot to fit your workout in! ☺ Staff are always happy & friendly & always want to accommodate!

Great facility, staff not great! – Club lime Cisac has a great facility and good classes with good instructors. However, I am there almost every day and there is not a day that go past when I DON'T see ALL the personal trainers on their phone. I never see them look up and smile at a single member of the gym. For example they had a new person starting this week and she was left by… Read more

her self and was on her phone for 10 minutes in the club shirt! I don't think that is very professional. I hope this review might help the club be more strict with phones at work.

RIP OFFS!! BEWARE BEFORE JOINING THIS GYM!! – I canceled my membership on the 27th of September... and today a direct debit came out (13/10). When I called the gym they told me that after you cancel, two direct debits will come out - a total of $93.50!! When I told them that that is crap, she said it's in the contract. Currently on the phone with my bank to block them. Make sure you read the fine print before signing up or get torn a new one when you leave!! Thumbs down!!!!!!

Hidden fees when you join the gym – Ummm I just joined club lime not long ago, it says no start up fees all that but they charged me the membership fee and membership contract fee (two different types of fee) so I don’t know what start up fee is to be honest?! And saw the other reviews about cancelling problem, I have started worrying about it but on the contract it says 28… Read more

written notice is required already so I am not sure what it will happened when I cancel my membership in the future, finger crossed.

But overall the club I go, it’s very tidy and neat, equipments have been maintained very well. I actually enjoy going to the gym so much. Tried the startup pt package, it was great, pt was nice and friends, given me lots of useful tips in my requirement.

2/3 week free promotion is a SCAM – I signed up for 3 weeks free but as soon as I finished signing up, they charged me $64 and upon calling, I was told it is for pro-rata as the 3rd, 4th and 5th weeks are free and we still have to pay for 1st and 2nd week. I mean seriously. why advertise so loud that it is $0 joining fee, no lock in contracts etc. Apparently it is written in 'Terms… Read more

and conditions' which is printed in font '4'. But I could cancel it they said within 7 days of cooling off period. I agreed and asked them to cancel. They cancelled by charged me $50 admin fee?? Apparently it is also mentioned in 'terms and conditions'. I visited the staff at CISAC Belconnen and met with the most rude and unprofessional gym manager - [Name Removed]. She kept on insisting that we must and must ready terms and conditions because it has all the information. I asked where is $50 mentioned. surprise ... surprise.... not mentioned anywhere. just says admin fee. now she has no answer and said speak to the person that cancelled the membership.. ended up with a loud heated argument. but [Name Removed] is amazingly rude thick skin full of unprofessionalism. I feel sorry for the staff that work under/alongside her to deal with all this. It is a shame that we Canberrans are robbed off other gym facilities as CISAC is bullying and taking over every single small gym around the area. that really leaves us with limited choices. Really sad that big companies swallow small businesses and enjoy the monopoly.

Club Lime - Ripping you off – Through end ACT Lockdown the gym starting DDs without our knowledge. Their customer service absolutely crap at the time, no phone or email answered for about 8 days. I have to go through ANZ to cancel DD and email them for a notice to cancel. They come back to me after 8 days to say I am unable to cancel through emails & I have to go through… Read more

their portal with payment of 4 weeks. Long story short, After a year they send me around $1150 bill in Nov 22. They have threat me to take me into collection agency if I do not pay this ransom money. Talking to some consumer Lawyers & lodge a complaint with ACT Fair trading. I am urging any one with same problem make a complaint against this company. They are doing unfair business. If they find you naive they will attempt to robbing your money.

Terrible gym, overpriced, money hungry and rude customer service employees – DO NOT EVER GET A MEMBERSHIP FOR CLUB LIME. They are an absolute rip off, won’t let you cancel without going through constant amounts of drama and will tear a hole in your wallet. Such rude customer service ([Name Removed] I’m talking about your hostility) shouldn’t been in a customer service job if your just going to be hostile and aggressive to… Read more

your customers. Once I am finally able to cancel my membership I will never ever be returning. Absolutely ridiculous. Such a waste of everything.

pools are dirty, staff are rude – the pools are always dirtier than other centres. They change the temperature daily, water is quite dirty see what looks like sperm and poo at times. stay away from club lime swimming pools they get the whole pool out if poo in water, prices too high

Worst gym – Overpriced and y helpful at Gregory hills - tried to cancel membership and kept taking fees, when I complained, got a rude, unhelpful response - do yourself a favour and stay away

Card fees for using Club Lime are now appearing on my monthly statement – For the first time ever, Club Lime has now begun to charge 2.5% credit card fees on my regular payments to them each fortnight. They never informed me of this prior. Very sneaky and unbecoming. My opinion of them for doing this is now rock bottom.

my details have been stolen and money stolen out of my bank account. Dogs – I had money in my account for a debt and other fees and I find that majority of that money has been stolen with no authorisation. I’m haven’t even applied or walked into the fraudulent joint.

This place are thieves – I called numerous times to get put in a que never answered so I sent threw emails canceling my membership ,instead of looking for it I was told I would have to find it & send it again to cancel

Scammed me of money every fortnight – Every fortnight I was being charged an extra $11 every single time for “insufficient funds” when money was in my account, it charges you straight away and gives you no time to repay or figure out the issue, and when I call the main help line to tell them they refused to refund me, then I called my gyms number and they were more than happy to help… Read more

and waived the fee (therefor the main number was lying about not being able to refund me) this has been happening for months, it’s an absolute scam and such a rip off, I understand a fee after 24 hours but an insufficient fund fee is day light robbery

Dirty disgusting gym – I used to be a member of club lime west end Brisbane until I got reported for looking at someone on the gym floor and on another instance got reported because someone apparently didn’t like my training attire. Club lime manager Vicky told me because of these warnings my membership would be terminated. I couldn’t believe it. This is the 21st… Read more

century. Totally juvenile kindergarten management. If they don’t like you they’ll find any excuse to get rid of you. Totally discriminatory and extremely narrow minded mentality. Avoid this gym at all costs. Not friendly and no respect or support for the members, especially loyal members.

Over priced and scammed out of money – Club lime has double charged someone I know continuously, stating that they have overdue fees when they have been paid. This has happened more than once, even after the first time was supposedly fixed. When asked if it can be fixed, they were told to email club lime in which they took 2 weeks to reply and fix the issue. Apparently this is has… Read more

happened yo several people and is still happening. This is unacceptable!!! Prices are expensive as is without overcharging people.

Absolutely exploitative grift operation – Partner signed up for a membership just before 2021 NSW lockdown. Membership was automatically suspended by Club Lime in June, and then automatically reinstated in October without our knowledge. Credit card had expired and they changed jobs so they weren't being charged and weren't receiving notifications for it. In January 2022 we received a bill… Read more

for $480. They had absolutely no respect for the circumstances, only with extorting as much money out of us as possible. Avoid like the plague.

Dodgy, attempting to charge after cancellation and final month had already been paid for – Received a confirmation for gym cancellation and final month payment was processed as expected and understood. However, additional charges still coming out of credit card. After experiencing this issue, I found all of the other customers impacted by Club Lime. A family member happy with the gym and was not planning to cancel, has now cancelled and has now found another location. Disappointing situation.

Avoid like the plague – Was still charged through lockdowns and after vaccine mandate where I was not allowed to access the gym. Continued to charge me after requesting cancellation , then sent me an email stating that they would not accept cancellation unless it was done on their website , then on top of that stating they would charge me an additional month (28 day… Read more

waiting time to cancel).

Then I went to their website and there was no option to cancel until I paid money. This is a total grift operation with zero integrity or respect for customers.

Rude, steals customers money – Club lime are a bunch of crooks! They randomly charged fees to my credit card, when I complained they denied any wrong doing. I cancelled my membership and they continues to charge me fees. Never get a club lime membership!

Once signed up the service ends – Despite signing a yearly contract, they keep withdrawing money after expired. Cannot contact them. Always your caller 4. An hour later your caller 4. Just the new age of no service.

Charging former members – Started receiving charges for club lime 1.5 years after cancelling membership for a gym then named Fit N Fast I don't know this company, and I'm not interested in their services.

They are scam! – I joined the old gym fit n fast then they shut down, reopen as clublime then have no notice about took over all the old gym’s member. Keep charging even under lock down period. Impossible to cancel! We should all go to fair trading and make complaints!!!!

Poor customer service and poorly trained staff – Terrible experience at their Kambah gym after initially joining as a foundation member in 2018 after returning from Scandinavia. The staff are rude, there is a underlying toxic clique amongst some of the members and staff at this gym and the Tuggeranong Area Manager was a very rude woman with poor customer service skills, who simply talks over… Read more

you and then hung up the call. Review your CCTV footage before you accuse people of wrong-doing. I won't be using Club Lime ever again, Canberra has heaps of Gyms to pick from. Avoid this Viva Leisure group like the plague.

Profit over people mentality – I signed up when it was owned by One Health but it changed hands to the VIVA Leisure Group trading as CLUB LIME -location SOUTH MORANG but their rigid policies would apply to all locations around Australia. I write this review to warn people who join this chain, if you encounter any financial or medical problems in life that are beyond your… Read more

control, do not expect any compassion from CLUB LIME MANAGEMENT. COVID taught us all, that we dont know whats around the corner and even though you have policies in place which states NO REFUNDS, sometimes you need to look at a case on its merits. I lost my business during COVID, i have medical issues that affect my ability to work, if i exercise and build some muscle strength, it could permit me to work to survive. I am exempt from the current vaccines due to my medical condition, which is rare. I explained all of this to CLUB LIME SOUTH MORANG and yet they didn't give a damn, they refused my refund of a full year paid in advance plus 3 PT sessions. i used 2 weeks of this membership before we went into lock down in VIC. This is simply a very poor decision on behalf of a management team and it will damage their reputation. I have reported this to the ACCC and intend to take it as far as I can, as it is based on principal. I do not recommend CLUB LIME to anyone.

Fraudulent, unhelpful, deceitful, overpriced – The Club Lime staff made it nearly impossible to cancel my Membership and tried to use every lie under the sun to make it as difficult as possible to cancel my membership. Do yourself a favour and avoid joining club lime at all costs!!!

Will never recommend – Joined this gym last week and went twice in the first week of membership and both times the virtual class froze and did not work NO staff on the premises to assist. Called head office only to be told I have to speak to the manager Ryan when he was back in the Gym. When speaking with Ryan he assured me there was a staff member in the gym at the… Read more

time however they must have been hiding, as I could not find one and the air conditioner contractor that was working there said there was no staff on the premises. By Ryan continued to tell me I was wrong and there was staff on site or I was lying. Club Lime is refusing to pay a refund and cancel membership without a 28 day notice!!!! When it fact they are not providing the service that I signed on to use?? Waiting for area manager Maddy to call back.

Members don't count – Poor to none existent communication. Hopeless booking system, told I got into a class 33 minutes before the class commenced. Club does not provide instructors names or numbers of members attending their class. It is an money making system where the consumer does not matter.

YOU GET WHAT YOU PAY FOR!!!! FIND ANOTHER GYM – OMG don't sign up ... their accounts department need to get their act together and stop over charging. As fir the gym equipment its old outdated and needs desperate upgrading. There was bitchiness on the floor between members and management oh well needs to know boundaries.