The Hamper Emporium

I placed an order which they've addressed incorrectly because of their unclear form. "Shipping contact details" rather than "Sender"/ "Recipient". The parcel was not left at the door although we would be happy for that to happen. A card was left instead and because it was addressed wrongly, our gift recipient did not pick this up. The parcel was… Read more

returned to the company and now the company is deducting $11 of my credit for this return. So I did not receive my parcel and I lost $11 instead. What a scam of a company Hamper Emporium is!

If I would have known how bad the service provided yesterday was for the Corporate hamper I ordered for a special occasion, I would have purchased off a proper well-run business. You may as well call yourselves 'The $2 Hamper Emporium.' And thank you for sending me a survey to complete which was a bot - not a human in sight. Lesson learned. Never again Show details

I ordered a hamper worth over $200 for a 40th birthday and paid for express delivery. I monitored the delivery and it did not arrive in the time frame I was given. I contacted the company and they got back to me to advise that the courier company had lost the order (something I have seen a number of times in these reviews). They advised that they… Read more

would resend it and refund my express delivery fee (which is the bare minimum imho). I had expected that they would give me a voucher or add a few items to the hamper. They might have nice things but I wouldn’t know yet. I now have to face the embarrassing task of explaining that I hadn’t forgotten a significant birthday but that i was let down by the company I had trusted to do their job.

DO NOT USE THIS COMPANY! After 10 days this company still cannot find my order and will not do anything to replace it or find it. I just hope I get the refund in less time it takes to have the order delivered. Disgraceful customer service. Show details

I ordered a hamper for my auntie in Darwin Private Hospital, to mark the occasion of her 99th birthday on 2 December. To ensure it arrived on time, I paid $29.95 for expedited delivery, estimated on the website as the day before. When tracking details showed it would arrive three days late I rang up to complain and was told nothing could be done.… Read more

HOWEVER, I have since discovered that the hamper arrived the day before, the result I was hoping for ... so, I was very pleased.

It is sometimes difficult to find a suitable present to recognize someone who has done a stirling job for your club or organization. The Hamper Emporium solved this problem with a selection of items that would suit almost any situation. The hamper we chose was received with appreciation from our club organizer and the items include meant it could be shared with his wife. Show details ·  1

Absolutely thrilled. We ordered 10 Hampers for our clients and were blown away by the quality and service. We have used different Hamper companies in previous years but nothing has compared to the quality of The Hamper Emporium. They have found themselves a new loyal customer. Show details ·  1

Steer away as they have poorest customer service and customer care Ordered a package to be delivered for new year and be delivered by 30th(order placed on 24th morning) Found out on the 02/01/2026 that the parcel was returned to them After multiple phone calls found out they put sender name as receiver and since the post man could t find the… Read more

person as it was written wrong on the package as receiver returned the package Asked them to send another one as the order was getting returned to them and it was caused by their blinder mistake all they said they can’t do anything about it even after knowing their mistake seems like even the manager didn’t have any customer care attitude

This disgusting company were contracted to deliver an item to an office in a commercial building in South Yarra. Rather than enter the building and access the offices of the commercial business where the intended recipient was employed, they dumped the item at the main entrance or at the lift well in the foyer. Be warned they will take no responsibility for failure to deliver at item as instructed.

Why have a section for delivery if you don’t read it. Asked for delivery from 12th January when office reopens and Australia Post is delivering today 30th December. Had issues with your delivery before Poor service

Ordered a hamper with expected delivery 12-15 Dec, been in transit forever, no feedbacks even I have raised concerns. First time buyer from them but really disappointed.

I’m getting notifications of hampers being sent (!!!) which I didn’t from the Hamper Enporium and I can’t find someone to call or communicate with to make sure no one is using my funds or sending things I didn’t. I hope someone will email me at [Content Removed] so we can make contact. Show details

If you are considering using this company, save yourself the trouble and don't. They are useless. I ordered and paid for a luxury hamper to be delivered to my wife on her birthday to her office in Toowong. To make sure it was delivered on her birthday, I ordered and paid 3 days in advance. Because it was to an office building and was on a Friday… Read more

two weeks before Xmas, I specified the delivery time of 8 - 4.30. When I checked during the day to see how delivery was going, on the delivery link they posted it was scheduled to be delivered at 6.20 pm ….. to an office building on a Friday night a couple of weeks before Xmas!!! Realising this won’t work because the office will be shut and my wife won't be there, I rang Hamper Emporium office and told them I specified office hour delivery, which the said ‘yes I see that’ so I told them they need to contact the delivery company and get them to deliver before 4.30, when my wife was due to leave the office. After being put on hold for a couple of minutes, they came back on the phone and said ‘It’s already in the delivery truck so we can’t get hold of them’. I was shocked because everyone has a mobile phone, and surely someone can ring the driver and get him to drop it off before my wife left work. But no, this could not be done. When I asked what the driver will do if there is no one there, she said she doesn’t know if he will take it somewhere or leave it outside. I told her if it was left outside and it went missing, they would be refunding me. They then told me it was no longer their responsibility when it is handed to the delivery company and if it went missing I was to take it up with the delivery company…….. I was absolutely shocked that they would say this, but now I look back on some of the other reviews, I’m not surprised. I made sure all of these comments/complaints were also recorded via email, and while I didn’t get an email or contact over the weekend telling me what was happening with the hamper, I did get a reply first thing Monday morning. There was an apology for failure to deliver the Friday, a refund of the shipping fee, and advice it would be delivered on Monday……but as I expected, it didn’t turn up then either! Another email apology came and eventually the hamper arrived, albeit 4 days late, but this wasn’t the end of the drama. My wife thanked me and sent me a photo of it, and it was obvious they had sent the wrong hamper. No Moet and no glasses, so another email to them requesting a complete refund. This happened quite quickly, but I have to say this is one of the most disappointing online purchases I have ever had, and it’s not just hamper emporium. The delivery company (HDS) also needs criticism. How on earth someone thinks it is a good idea to deliver something to an office building at 6.20 pm on a Friday night, especially when delivery request is between 8-4.30, just beggars belief. Then to not be able to contact them on the road so things can be changed is even more ridiculous, especially when the minute it was delivered they posted photos of it being delivered….… Except for the full refund (which was processed very quickly) and the woman that I dealt with via email being very polite and helpful, this Hamper Emporium purchase was a disaster from start to finish. The only piece of advice I would give people considering using this company is DON’T. Go somewhere else.

Have used them in the past with no issues. Placed order 30/11 requesting a specific date delivery of 19/12 for a milestone birthday gift. Was told that to deliver on a specific weekday is $16-95 extra which I paid. It was not delivered 19/12 and today 20/12, still awaiting delivery. Emails/live chat to follow up today has been useless. The email… Read more

response is to wait a ‘few more business days’ which is unacceptable. Tracking still shows in transit . Highly disappointing on this occasion

Have used in the past and have been good in precious years for our corporate gifting. Our order for our customers is way overdue, but our main issue is the lack of response - after 3-4 contacts via their corporate team (email, calls, DMs) we still have no response or update. I am unsure what else to do, so felt compelled to post this in the hope it will assist with a resolution. Show details

Very easy to order the various hampers I wanted, very prompt delivery, in fact delivered before requested date. As they are Christmas gifte, they have not been opened yet…..

Reallu good range of hampers online, can cover any occasion, fast dispatch, quality items you cant buy everywhere . A problem with Aus post was immediately rectified by The Hamper Emporium, much appreciated. A very good company.

The range of choices on the website is excellent. The website was easy to navigate. I spoke with a lady who was very helpful. Delivery and tracking was fine. Thank you I would use your service again. Show reply

I love these hampers, I’ve sent 2. They are filled with fantastic South Australian produce, & being South Aussie myself, I can’t believe that I’ve discovered these great hampers! The fantastic variety of products plus free postage makes them incredibly affordable. I did have a little delivery glitch which was sorted out very promptly by the extremely helpful Customer Service crew. My go to hampers now! Show details ·  2

The Hamper Emporium was competively priced. It arrived on the specified date and the recipient was delighted with the contents and beautiful packaging. I would not hesitate to recommend this company to others and use them again myself. Show details ·  1

I am extremely disappointed with the service I have received. I ordered a hamper for my granddaughter’s birthday on 29 August, with delivery due on 3 September. By 5 September, the hamper had still not arrived.I sent three emails seeking an update, none of which received any response. I then had to phone your office, where I was informed that the… Read more

post office had lost the order and that delivery would now take an additional five days.This level of service is unacceptable. Not only did the order fail to arrive on time for a very special occasion, but the lack of communication and follow-up caused significant frustration. A simple apology is not sufficient under these circumstances. Regrettably, based on this experience, I WOULD NOT RECOMMEND this company to others.

2nd time I've had issues. Ordered my wife's birthday hamper days in advance. On the day I didn't even get a notification that it was delayed until after the weekend. Called up (horrible phone recording) and was told they had troubles with their courier partner. Refund is pending but its the second time I've had issues and the courier always delivers very late in the day. Avoid if you can.

We sent a hamper to one of our clients, who loved it. It was delivered quickly and we were thrilled with the service. We will definitely use The Hamper Emporium again in the future. Show reply