Hi Abby, Could I please have your reference number so I can take a look in to this for you? -T
T495578 and contact my partner as he is the one true value solar keeps messing around every time he calls.
Abby posted on Mar 29, 2017
Hi, This is correct. However, we were informed there were quite a few brown snakes in the shed you were wanting installation on, the person who was at the property advised that the property is "... read more »
The shed was not full of snakes what she told me was she told your installer that there have been snakes seen around Birchip and to keep an eye out
Shanw posted on Mar 29, 2017
If you can have a snake handler out there and have it in writing there are no snakes in the shed, we are more than happy to go back out.
As it is, we cannot send our installers back out there after having been told the shed is full of snakes.
Dear Chris, My name is Patrick, I am the CEO of True Value Solar. I have personally had a look in to your order with us and I can see your inverter was replaced this morning. I do hope this proces... read more »
Dear Chris, I am very happy to hear your issue was fixed. As with most electrical items, including computers etc, the first point of troubleshooting is to always reboot the system. This tends to f... read more »
Hi Van, I think they're may be crossed wires here. I do apologize for the inconvenience this has caused you and things were not explained clearly. We are needing you to get a quote on your wall to... read more »
Please do understand, as per the email you have pasted here, a reply can take 10 business days. As far as I am aware, your enquiry came through on a Saturday afternoon and you were replied to on Mo... read more »
In regards to the 10 day cooling off, we tried multiple times within those 10 days to contact you and were unable to do so. You requested the cancellation a few months later. This is the reason for... read more »
3 people found this helpful, do you? Yes
No this has not been resolved yet. The deposit hasn't been refunded to my credit card.
James posted on Feb 28, 2017
5 people found this helpful, do you? Yes
Your representative cancelled the order.
Scammedandnothappy posted on Feb 22, 2017
2 people found this helpful, do you? Yes
Power is now generated but awaiting resolution of split system paid for but not installed.
Still Wayting posted on Feb 23, 2017
mary asked on Mar 02, 2017
zac asked on Feb 08, 2017
Nev WALL asked on Jan 13, 2017