Uber Eats
Verified4,563 reviews
When the app works it’s great but I recently had a problem where I pressed the wrong button and the order disappeared. I contacted the cafe directly and they said it had disappeared from their end and that we need to redo the order. Now I’ve discovered I’ve been charged twice and despite 3 or more complaints I get what looks like a generic Ai… Read more
refusal to help. This is despite bank statements and cafe documents. I refuse to use their services again
Besides the markup restaurants add, sometimes they don't provide the care they would put to a walk in customer. I've ordered meat dishes that are so full of fat & grissel, not even a dog would eat. And then there are ubereats drivers who get too greedy, they pickup your order from the restaurant & pickup several other orders along the way. I… Read more
received my last order which was delivered 75 minutes later because they don't think about food going cold & soggy, they just want to make as much money as possible. Sure they don't earn as much as they should. The problem is uber. Get your cr#p together, pay the drivers more & limit the amount of stops so that everyone is happier. I've never complained as much in Melbourne or Gold coast. Sydney is where everything wrong does happen.
Apparently the driver orders the food then picks up the food. If the order is wrong or missing items, the driver disappears and the restaurant is not liable. I ordered 120 worth of meals about 40 dollars worth turned up and nobody was accountable. Death to Uber Eats, disgrace for hamsters to operate. Show details
Reviews with attachments
They falsely advertised a buy one get one deal at applebee's, but charged full price in the end. So I canceled the order and tried to order it differently, assuming I had ordered wrong. But no that was wrong too. I have screenshots and a video of me ordering. To prove the price hike..
Yesterday delivery was so bad that we could not eat it ( Rumah Aneka) and I have written a review on their website BUT now my complaint is about your app that does not like to accept complaints- is this because you have a 97% fail rate ? Your app does not accept photos ( always some issue with the photos ) so please fix your issues with the app and we would like a refund for yesterday order as we could not eat it - it was horrible Show details
The order was 1 and half hour late. He is not willing to hand over the food.
Beware! I found a long hair in my food and they refused my refund saying it wasn’t eligible. This is not the first time I’ve had food quality issues with Uber Eats. They charge you extra for a service fee but there is no service. Probably not be of the worst experiences I’ve had Show details
- +2
Don't Order Thru Uber Eats! Not Even Worth For 1 Star! Vote For No Star!! Extremely Unreliable!!! – When I placed the order, it was written 30 - 50 mins, that is why I've ordered thru Uber eats as I was expecting to arrive around 50 mins. Then, the delivery keep on delaying, and there's no way you could cancel the order. The HELP button doesn't work!!! and finally, it is almost 2 hours late, and the order just suddenly disappeared in the APP,… Read more
and after searching the order, it just say Delivery Failed!! Bravo!! So finally you have just wasted your 2 hours time for nothing, and they just don't care and take no responsibility for your time! What kind of service is this? Uber Eats - do you know this is not only about money? its the actual time we have been waiting!!!! How interesting is this?
Never received my order They refused a response THIEVES They are liars Show details
I have regularly received the wrong items and not been given a refund. Yesterday I provided photos and they said I received the correct order even though photos showed I didn’t get a battered sav and potato scallop. Previously I received a complete wrong order from Harry’s Cafe and they didn’t refund the order. Photos below. I have had much better service from dealing with companies that use their own drivers Show details
I waited over an hour and a half for my order. After all that time, I received a call saying the order was cancelled. Very disappointing experience and poor communication. I understand delays can happen, but cancelling after such a long wait is not acceptable. Show details
Food was left on the street!!!!!. The driver texted that GPS was taking him to the streets. I texted back confirming the address ( I have received deliveries many times, from same restaurant). Calls were never answered. He just decided to leave the food on a bech, god knows where. Uber driver's name Hugo. Show details
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Long time customer of NoodleBox Goodna who always have great food but had to quit using Uber Eats and move to Door Dash. Uber Eats online ordering is unusable in a browser on an iPad. Slow doesn't begin to describe how clunky this online storefront is. It feels like takes longer to order with Uber Eats than it does to actually deliver which is… Read more
even more frustrating when Uber Eats adds a hidden $5 surcharge to each order item. They are then are deceitful enough to not include the extra $5 per item ordered in the delivery charges. Ignore the delivery charges and discounts they show, they are adding $5 per item for the privilege of fighting with a slow clunky online order site. The food is great but do yourself a favour and use one of their alternative delivery services.
My daughter wanted to order crust pizza. We told her to go ahead and order it and get it delivered. She used Uber Eats and was charged $121.97 for three pizzas. Ready, listen to this that’s better They provided a receipt for $100 but charged us $121.91 after they put on taxis and special levies and deliveries. We then did the exact same order on… Read more
the crust pizza site for delivery and it came to $72
Uber eats charges the restaurant high fees to be involved, and then increases the prices to the customer by 69.5%
We questioned the charges in Uber Eats and they confirmed that these were the correct charges.
This is ridiculous
- +1
I ordered Garlic Bread along with other items from Pizza Hut Wing Street Werribee, Melbourne on 25 April 2026. It was never delivered and money was not refunded. Similar issue happened with refund for another order from Saravanaa Bhavan Werribee, Melbourne where I was charged and never got full refund for undelivered Kulfi on 12 April 2026.
will never order from Uber Eats again I bought fish from Fortino‘s which on the package says $30.39 an Uber charged me $63 when I tried to talk to customer support about it. They told me that everything was right and they weren’t gonna refund me anything I understand there’s an up charge for using Uber Eats but over double to buy fish. I will never use Uber Eats again not for rides not for food.
DO NOT USE!! Ordered a meal from Wokit Up and it got delivered to a completely wrong address. There is no contact number and if you go to the help section on the application it tells you to contact the driver which I did and all he said was to contact Uber! Show details
Hi, I ordered 3 chicken sandwiches earlier and was called at the last minute saying the order couldn’t be completed. I had already told my friends that I ordered food for them and we were all very hungry, so this was really disappointing. I’m not happy with how this was handled and would appreciate an explanation.
Latest follow-ups
Made an order, realised it was going to my home address, I was with family 100km away. Contacted the driver to tell him to take the McDonald’s back to the store, he replied with. Okay. Then asked me for the pin I gave him the pin and he then left… Read more
the food at my home address. I had to re order to correct address, it was lunch for my grandkids. I then contacted uber and they told me that because I gave the driver the pin that I can’t get my money back. A $100 lunch for my grandkids from McDonalds, thanks Uber never using it again P*ssed off Nana..
Follow-up · Was the food good? Well it was McDonalds, and the food is never at the temperature that it should be. The second order, well it was meant to be lunch and by the time I got the second order it was an early dinner really. Customer service: this was so poor, I feel that the driver in the first order was in the wrong, we communicated before he reached… Read more
Ubereats groceries is a scam. Shops accept orders without stock. There is no option to cancel order of the stock can't be filled. I had only one $5 item delivered and dumped in my garden. Fees were more than double the cost of the item. Never ordering from them again.. Show details
Follow-up · It was dumped in a front garden bed. There was a combination of service and delivery fees, which totalled about $8. The item wasn't damaged, the issue was that the full order wasn't fulfilled, which made the charges disproportionate. I also got an email saying, we hope you enjoyed your order. Which felt insulting considering, my dinner order of a… Read more
Save yourself the cr#p and just go and get your food yourself instead of using these morons. Your food sits there waiting for someone to pick it up, then they go to other stops, by the time the food gets to you it’s cr#p and cold. I so hate Uber eats with a passion.
Follow-up · Have stopped using uber. Fed up with cold food, overpriced delivery fees and drivers that do other deliveries while you wait over 30 minutes for your food. Won’t be using uber eats anymore.
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Positive reviews
I want to give a shout out to Sizzling Kebabs in Meadowbrook QLD. They went above and beyond to give my daughter a great birthday meal. What we got looked better than their picture advertising the food! Thanks so much guys.
You have a driver called Yuan-Hung who is absolutely outstanding. I have had him deliver stuff to me in Berwick time and time again and he is like a rocket. Grocery shopping that will take others half an hour is done in 5 minutes. Doesn't matter the task, he does it faster than I could do myself. He should be training your other drivers, he is a star. Show details
Foo Hua Chinese Resturant Wanaroo 5 STARS great fresh tasty food – Best Chinese I've had in Perth WA highly recommend tried a quite a few Chinese resturants ..this is by far the best quality..price & value we've found ..my new favourite from this day onwards
Negative reviews
To Uber Management, I am formally requesting that this complaint be escalated beyond standard support and reviewed by senior management. I have reached a point where I feel completely let down by this platform. I am a Diamond Driver, yet I am regularly receiving offers that, after accounting for vehicle expenses, fuel, maintenance, insurance,… Read more
registration, depreciation, and operating costs, result in earnings that are simply not sustainable.
What is the purpose of maintaining Diamond status if there are no meaningful benefits, no worthwhile promotions, and no recognition for loyalty and performance?
One of my biggest concerns is the lack of transparency regarding jobs. On multiple occasions, I have accepted shop-and-deliver orders that appeared reasonable on the app, only to arrive and discover significantly larger orders than what was initially presented. There have been cases where the information shown suggested a few bags, but the actual workload involved numerous bags, heavy items, and additional lifting requirements that were not properly reflected in the original offer.
Drivers are making decisions based on the information provided by Uber. If that information is incomplete or misleading, then drivers cannot accurately assess whether a job is worth accepting.
I have also become increasingly concerned about whether the earnings being offered are fair and reasonable when compared to the actual time, distance, effort, and expenses involved. Many drivers are spending long hours on the road only to discover that their real hourly earnings fall to levels that are difficult to justify.
I am now documenting these issues and keeping records of offers, completed trips, actual workloads, and earnings. Depending on the outcome of this complaint and any future review of these practices, I will consider discussing my concerns with relevant authorities, consumer bodies, worker advocacy groups, and legal professionals to better understand my rights and options.
I have dedicated significant time and effort to this platform. In return, I expect transparency, fairness, and respect.
At this moment, I genuinely feel that drivers are being asked to do more work for less money while receiving less support than ever before.
I expect a substantive response from management rather than a generic support reply.
Sincerely,
A Diamond Driver
Uber Eats is an absolute joke now. Greedy drivers stack multiple deliveries at once knowing full well people ordered hot food and drinks, then act surprised when it arrives an hour later stone cold. My hot chocolate was undrinkable and went straight in the bin. And Uber Eats? They don’t care. They charge ridiculous delivery fees, service fees,… Read more
inflated food prices, then provide a pathetic excuse for customer service. Customers are treated like cash machines while the quality of service gets worse and worse.
If you’re charging premium prices, provide the service people are paying for. Simple. Instead, Uber Eats has become overpriced, unreliable, and completely disconnected from its customers.
Absolute disgrace of a company.
Ordered some Thai food (-$100). Driver showed up saying sorry, he delivered the order to someone else. UberEats has decided this does not qualify for a refund! & to add to this it is impossible to speak to a customer service person. This is a dishonest business practice to take money & not provide the service paid for. I will never use Uber again and will tell everyone about this immoral business practice. Show details
Recent reviews
18/05/26 For my birthday I ordered some nice red wine and scotch to go with my seperate order of Indian Cuisine for a relaxing dinner after travelling all day and in an unfamiliar place. After waiting for 1&1/2 hours, uber eats cancelled my wine order I had paid for, with no notification, text, email or call. No explanation given and no one to complain to. LAST time I ever use Uber eats! Show details
I hate giving bad reviews but this was spectacular. I won't mention other places because that would seem like a conflict of interest. Betty's Burgers Carousel. I won't say too much but 2 missing parts of a burger that were paid for. $5.50 for 14, yes 14 chips. Make your own mind up. Half the greasy onion rings ended up in the bin. A shame - the burger was tasty. Show details
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Additionally would advise those that have received unethical service to report Uber Eats to the ACCC (Australian Competition and Consumer Commission).