Warranties Made Easy

Helpful friendly service – Hi I had an issue with the reclining part of my beautiful lounge that I had purchased roughly a year ago, I called and was told to take photo of the fault and within the week's end a new replacement was delivered free of charge Karen

Closed down without informing customers & ripped everyone off with there money..!! – Scammers don’t ever trust these people they take your money & they are closed down after I made all payments for the so called 14 yrs service.. Didn’t last long.. Scammers should be jailed.. Very annoyed.. Not happy at all. Fraudulent crap

Warranties are easy – This mob has actually closed down without informing members so I was driving around without cover for months, thank goodness no accidents or breakdowns as it would have cost a fortune.

SCAM – This is a scam. I was called by them and sold premium 5 year roadside assistance. Lucky for me I never required it so far (touch wood). However, when I tried to check the policy with AWN (WME sells AWN policies) the number was not recognised by AWN. The person from WME just said call them and show the certificate. What so ever now the WME… Read more

website is non existing, and there is no way to contact them.

This is a SCAM. They have just taken money from people and not provided a service, then likely declared the business bankrupt or just closed and moved on I think. No one even responds to these comments.

My sincere advise is, never buy any policy from such companies over the phone. Buy direct via reputed companies like NRMA.

Scammers don’t ever sign up!!! – Don’t ever use this company!!! I was cold called 3 years ago and promised I could cancel on the cooling off period!!! I tried to call them no answer I googled a number and called them, I told them I was calling to cancel so I was redirected to a deadline that rand out!!! No message bank nothing, it turns out my email address they wrote down was… Read more

wrong and I had no information given to me!! so I thought it was a scam and blocked them from my bank, to then be contacted by a collection agency!! I’m wondering if there is anyone that’s started a class act against this company? Don’t sign up to anything from them you’ll definitely regret it afterwards!!!

Its a rip off – Just got a new car and apparently I can't get the warranty transfered from my old car to the new but I still have to pay out every week for a warranty to a car I no longer own.

They con you into giving them information and then use it agaist you, don't ever give them your cred – Don't trust or use them, once you give them information they keep billing you even when you don't want them to, then if you don't pay more they get a dept collecter to find you and bill you more.

The final outcome – Finally ! After considerable correspondence and insistence on my part one policy was located, although another person I spoke to on the phone said "you have two policies", and quoted numbers, I received a refund for one policy. So as it stands I have one policy and received a refund for another. What a way to run a business !

No problems at all – Tuesday 10/1/17 came back from Melbourne and stopped to get some takeaway car would not start. Rand roadside assist and within an hour had a mobile roadside assist to jump start me. Good service (i live in Cranbourne vic) The next day travelled to Melbourne to trade in my car and on the way home car just stopped all power cut out. Rang road side… Read more

assist and again within an hour i had a tow truck and was on my way to Cranbourne. I had to pay for excess kms for tow $88.00 not too bad. Nothing but praise for this company fast efficient service helped me twice in two days. I have transferred the balance of roadside assistance to my new car. Great service.

20 yrs scamming overseas..now in Australia! – 1 night I received a call from an Indian sounding guy asking me to complete a survey about my recent experiences with my roadside assistance provider..NRMA.. So he led me thru all these questions and then told me I 'd been selected to receive a product called Warranties Made Easy at the special price of $48 x 10 which would cover me for 3 years,… Read more

to be used instead of NRMA..

Then he asked for my banking details and I told him that I'd really like to think it over.. He was pleasant but very persistent so I asked if I could cancel within 10 days (as available by Australian Consumer law)... He said yes of course! So I gave over my bank details on a minor account (not my main account, thank goodness) then he asked all these other questions and I said, hang on why don't you have details from the NRMA if you are doing a survey through them?

No.. at no time did he ever say he wasn't NRMA but led me to believe that he was genuine. I asked how road service could be activated in NSW and he told me it was done through local retailers in my area: Eg, the local Ford dealer and all main insurance companies. Who had all the information about WME

The next day I rang my my local Ford dealer and 3 main insurance companies... All told me they had never heard of them, by now alarm bells were ringing and I went online... In America this company has successfully scammed thousands over the past 20 yrs with exactly the same operation as they are now doing in Australia. The laws are different over there, which allows these companies to flourish. So finding out all this info had me ringing around... I rang ACCC who deals with companies that scam and fleece ppl of money.. I rang the NSW Ombudsman and some good advice from there then I rang Dept of Fair Trading... Each one of these companies I gave all the info I had accumulated about WME but 1 person on there own doesn't ensure that any action will be initiated, however all notes were taken.

Then I just reviewed the whole situation for me and realised I'd been scammed!. First opportunity I had, I closed that account and rang them before the 10 days limit and was told it didn't apply to offshore call centres.

And that if I didn't pay they would send my account to a debt collector..

I said go ahead "ACCC would be most interested in that " and even phoney companies have heard about the corruption committee !

So the next day (10th day ) someone rang me back and told me the debt had been wiped.

So the following week I decided to ring and verify the account was closed.. And I got a different company!

Easy Meals asked me who I wanted and I told them... I thought I had the wrong number but the lady assured me they were the SAME COMPANY and shared the same number at different times during the week ! So buyer beware !

The best advice I can give anyone is to look at your options first... No matter how good they sound, investigate first...

I found out all the information I needed to know online..and you can too... If the company that is trying to sell you something is honest they won't mind if you find this out but if they try and persuade you along a different path and stall you frequently... back off... No matter how good a deal is presented, if it is genuine it will still be there tomorrow and you as the consumer have the legal right to change your mind..

Bad – Paid my 5 years roadside assist, rang change vehicles all good bought New vehicle rang them to cancel policy they told me they already canceled it 7mths prior, when I asked where is my refund than as only had policy for a year still 4yrs to go. They told me there was no refund and to email some info centre for information.

check the small print – I didn't know that the warrenty couldn't be transferred to another car I brought. I sent numerous emails asking. No response. I rang them a number of times. They transfer you. No one is available. They say supervisor is looking into it. No one wanted to give me a answer.

Avoid at all costs (and it may cost!!) – I was cold-called by a foreign voice representing WME, and agreed to join when my RACQ expired. However, I reconsidered and could not reach anybody in Australia when I phoned them to cancel. This aroused suspicions and I cancelled my creit card. They have sold me on to a debt collector who can't substantiate their fee. I suspect that most of their… Read more

income is derived from people cancelling and being penalised for this. If you are considering this company, my advice is to reconsider!

SCAMMERS - LIARS - CROOKS – SCAMMERS. I signed up and cancelled before cooling off period, surprisingly debits on my CC appeared. Made numerous calls but no refund provided, even though assurances were given. Had to close CC to avoid further debits. My advice is please stay away from this company to avoid financial loss.

IF I COULD RATE NO STARS I WOULD – They are a scam ! i got pressured into signing up spoke with my partner regarding this and he said he doesn't think its what we need considering i explained to the lady my car was getting assessed after being hit by a truck. 3 days after i had emails them explaining i would like to cancel it and then get a message from the payment people i sent… Read more

through the email of me cancelling it and still taking money out of my account ! DO NOT GIVE THIS COMPANY YOUR BANK DETAILS !!!

Very Poor Customer Service – A telephone call drive for Warranties Made Easy caused me to agree to Roadside Service with WME, a big regret. Upon further review of my home records for my AUDI Q3 I realised that the WME service would not be required by me as I had exactly the same service plus more available to me from Audi till 2018. In realising this I phoned and emailed… Read more

WME asking to cancel my service with them.

Admittedly it was 2 days out of the 'cooling off' period but with further conversations by staff to management in regards to this problem it was agreed that my WME invoice would be cancelled.

But unexpectedly since my 'agreed cancellation' per phone I have continued to receive and have had WME deduct installments from my bank account.

This then made me proceed to telephone WME to discuss this matter, of my cancellation and ongoing payments being deducted after agreed cancellation.

I spoke with a gentleman named [name removed] and he insisted that my contract was still valid and I would have to continue the payments.

I informed him otherwise.

Telling him this would not happen and the conversation ceased.

I then made attempts to phone back [name removed] but he would not take my calls.

Eventually I was able to discuss my situation with a female staff member and she informed me that [name removed] will no longer take my calls and that I had been placed on their debt collectors list for reclaiming of future payments.

I have since taken measures to prevent this happening.

This company has very poor customer service skills, it indeed seems to me to be like a scam, they do not listen to the needs of the customer.

There seems to be very poor communication amongst their staff members.

They adopt a somewhat threatening attitude and measures in order to recompensate themselves for unwarranted monies due to them.

They scoop up on innocent people's by doing phone canvassing with staff that often have a poor concept of the English language.

They put new staff members on in significant customer service telephone roles when they do not have full understanding or education in their employers products and policies.

On review of their website it appears more to me that they believe they are providing a product where in fact it is a service to the customer.

In reading other reviews of their service attention to the customer I am glad that I have not needed to act upon their services offered.

This company needs further investigation into its practices and policies.

They should also get a good definition of the word warranty.

Beware all.

O-M-G! Company to watch out for! (NOT in a good way!) – Don't even wanna rate them 'cos they don't even deserve one star! They don't answer any of your calls, but then they say the cooling off period has gone and deduct your money. My policy has been cancelled and I hope they refund me in full and if they do so, then I will rate them again. They are very dodgy.

Scam – Further to my previous review, this mob is running their operations from a private residence at [address removed]. They have no service office in Australia. They don't answer calls or emails, so how on earth if you are broken down or have any emergency are you expected to contact them if they don't answer the calls. Happy to take your hard earnt $$$..... but no service.

Don't let them have your bank details – I had a call from this mob today they reckoned I did a survey and they were contacting for that and I said I did not do any survey. She started trying to pressure me into giving my bank details as I said no I already have a roadside policy, so she said when was that due I said September and she still tried to get me to give my bank details and I… Read more

said no I am not and she kept on telling me I was going to miss out on the offer I said well that is my problem as I have never heard of them before and I am not giving my bank details as I still have a policy. She then said she would give me a holiday voucher if I signed up today and again I said no and I will look into who they are and that I was very busy and had to go.

I felt like they were scammers and people could fall for what they were offering and then I looked up this site and see they are not to be trusted.

Rip off – I joined roadside assist and very happy with that, next I get a call asking if I wanted warranty as a new car, e.g when I take my car for a service it will cost me nothing "cool" I said, "send me a hard copy so I can go through it, they start taking payments made out by THEM. I'm still waiting for the hard copy to arrive and I have still not… Read more

agreed to having the warranty, rang them many times to get this done, they getting my payment nuts so don't care, finally get through and was told no, service don't count, I still have to pay for that.

A Con or Smart Marketing? – "Warranties Made Easy" pass on the risk to " National Roadside Assistance", no doubt at a discount, who provide the actual assistance (and do a great job). The payments are collected by "Easy Debit" also at a discount, So WME do nothing but sell the policies and collect a commission. They do NOT return phone calls, because most are complaints. The… Read more

policy can be transferred to a new vehicle by contacting the National Roadside Assistance organisation. I know this because it happened to me. WME then had to admit it was possible and altered their records accordingly. Payments are automatically deducted from my account on the nominated day, but I keep receiving overdue notices.

Scamming Dishonest Traders – Worst experience. I strongly discourage this place of services as it has been a dishonest and unlawful experience. I have had 2 disturbing issues with them where they have lied to me and said they have done this and that, and when I try to get a hold of them for their unlawful actions to correct the issue they make themselves very unavailable.… Read more

This is the 3rd week and no results, yet I'm still paying them. They were so fast to sweet talk and get you signed up and take your bank details, but when it come to holding their end and providing the services and guidance they totally messed up. I had read before where it happened to someone else, they send the contract out after cooling off period so they don't give you a chance, but I made contact anyway before my contract arrived so I would be okay. But they still refuse to show any concern and resolve my issue. I have reported them as a scam to Australian government and have also taken movements toward the fair trading act amendments to help stop these money hungry mongrels. I am outraged with them and anyone else who has been messed over by them would know how it feels. Do not accept any services or invitations from them!! Fraud and scams!! I hope other unsatisfied customers will take a movement to report and stop this company!

You Get What You Signed Up For!! – Call them and they'll give you realistic expectations! When they arrive, they're friendly and they deliver! I had to call them for a flat battery and also my engine hose came out all within 4 days. Thanks to Stefan and Scott for your assistance and the admin for just keeping it real. I appreciate your professionalism. Customers: read your PDS/Contract. Educated customers are happy customers.

Awesome Product But Know Your Contract! – WME have been great. I panicked after reading so many negative comments such as the ones here however I have found like any such product as long as you read your contract properly and stick to their rules they are definitely awesome value for money. I have been with them for about 6 months and despite a few initial communication hiccups, I have… Read more

actually received services and products worth more than the money I have paid them so far. Roadside assistance was fast and efficient and I had my air conditioner fixed with no hassle at all.

Scammers – I signed up with warranties made easy and was told 2 payments of $44,80 , was told it is cheaper than RAC. Never received a contract till they had taken out 5 payments fortnightly. Contract was posted to me then after I had sent them 2 emails and the contract was sent to the wrong address. They don't answer their ph calls. When I finally got hold… Read more

of them, I was told I had to wait 2 weeks while they investigated the original ph call and they would phone me then. I would be put in the hands of their debt collectors if I didn't finish paying the contract which is $448.00 RAC is only $198 . These people are scammers. They wont get any more of our money.

useless with customer serivce – Went to make a claim on my policy only to find out my policy was canclled in july and payments had been stopped by accounts department have been calling and sending emails no one gets back to you and the so called team leaders are a joke they have no morals they are the biggest scammers. I have taken it to fair trade. And because there is no recording for the sale I should be entitled to get my money back im so angry

Perfect! – I purchase 5 year warranties from WME last April, and I had an issue like after 1 month and when I called them they have responded very fast. Kudos to them!

Don't Sign Up for Roadside Assist with Warranties Made Easy – I purchased the 5 years Roadside Assist in May this year at a cost of $398. We have since disposed of this vehicle and purchased a newer car. I phoned Roadside Assist to inform them and to request a refund of the used portion of the policy. I was told that they could not give a refund under the terms of the policy so I asked to change the Roadside… Read more

Assist to the new vehicle. This was also not possible as the policy is for the nominated vehicle only and cannot be transferred to another vehicle. As a result I have 4 years and 10 months remaining on a policy I can no longer use at a cost of about $350. I know I am not alone in this as the Superviser told me that many of their customers are in the same position. So, obviously the company is aware that during the course of a policy people dispose of their vehicles and either want a refund or to transfer the policy to their new vehicle amd npt being able to do so means that the company gets your money and does not have to provide the service, in effect getting your money for nothing. They did say the policy could be onsold with the vehicle to a new purchase, but I find that of little comfort. So, whatever you do, do NOT but Roadside Assist with Warranties Made Easy.

SCAMMMMMMMMMMMMMMMM – AWN - Warranties Made Easy - SCAM at its best. Joined up 01.05.15 - 10 payments @ $39.80 - $500 Holiday Voucher valid for 18 months (www.holidayrewards.com.au)- all paperwork in the mail within the week, well before the cooling off period - policy would not commence for 30 days. Never received any paperwork (hard copy or Email) - Cooling off… Read more

period expired - Sent email - AWN fobbed me off to Warranties Made Easy (beth@warrantiesmadeeasy.com.au & info@warrantiesmadeeasy.com.au & try 1800 178 646). Sent email - was delivered & got read receipt for both emails - no response otherwise. Sent further email to both again - both delivered and read receipts - no response.

Sent further email giving a required response date - delivered & read receipt from both emails - no response. OFT/Consumer affairs suggested ASIC (as WME Pty Ltd is regulated by them, plus lodge complaint with Fair Trading. In the interim,3 debits, by company called EZIDEBIT occurred (1st before the cooling off period expired).

Had to cancel credit card to stop more. Complaints being lodged as we speak. Absolute CON. Do not go there.

Roadside assistance – I brought the Roadside Assistance through Warranties made easy. But the company that the policy is with is AWN (Australian Warranties Network). The company says that you have ten days cooling off period, but you don't get the paper work until after the ten day. So you don't have a change to cancel if you wanted to. Don't buy this product if you… Read more

have to drive a different car and you break down, you not covered. I'm in this position now I have to drive my father around because he not allowed to drive & the wheel chair doesn't fit in my car.The companies don't have any compassion at all.