Woolworths Everyday Money Reloadable Prepaid MasterCard

Overall, I did like this card – Overall, I did like owning and the concept of this prepaid Mastercard but the downside was the deposit amount and spending limit amount.

brilliant – Love it very convenient easy to use one of the few things Woolworths has got right and now no longer available no. Wonder they are going down the tube

Prepaid card from Woolworths – I have never had one since I was 18 and I got a better prepaid credit card called Australia post load and go since Woolworths took this card off for ever !

Great card – I have used this card and enjoyed all the service, so easy to load handy for online shopping great product

Entire system is rubbish! – I've had this card for 3 years and not once has the pin worked. I can only pay pass, every time I call no one knows what to do or how to fix it. The website literally makes me crazy - it is rubbish! It doesn't work, re directs you to 'a new site' which is some old site that doesn't work. Don't waste your time and energy trying to make this work for you. It's crap

Garbage, never again – Took 4 weeks to get from running back and forth from post office back to Woolworths. Staff at Woolworths store had no idea what to do. Eventually I was told on the phone to get the store to call them directly. The Woolworths petrol pay system was removed from the stations, right after going through a nightmare to try to get the card again. Double… Read more

charged for the card reissue. Eventually once all was sought I cancelled. My main reason for the card was for its use on petrol. Very disorganised. Would never recommend. Owned from 2010 to 2013

Great product, easy to use, quick delivery and helpful customer service staff – I applied for the Pre Paid Mastercard online and the card arrived approximately one week later. I have found the process of loading funds into the account to be very good. I am aware that funds deposited take approximately 2-3 days to show up in the account. A special feature of this product is the ability to have BPay deposits in addition… Read more

to using an account number. This may be particularly helpful for people who have a small business and don't want to give out their bank account details to clients or other people needing to send you funds. You can also use the bsb and account number for direct debits for products such as car insurance etc.

I called the customer service centre with a couple of questions and my call was answered promptly and the person I spoke with was most helpful. The card expires after 3 years which is more than a similar product available from Australia Post which has an expiry of 2 years.

I highly recommend this product. It is very useful to use as a savings account separate from the normal bank account and would be particularly helpful to transfer funds to family members such as dependent children or students.

Do not use! – Re-loaded card over a week ago with $400 and it never showed up in my account. In the past it has taken 2 days at most. Checked account and account details are correct. Rang customer service only to be told I would have to fax a copy of the transfer to them and they will review it. Asked how long this would take, answer about 6 weeks!! When I… Read more

became irate was bluntly told "We are not a bank or financial institution" so that gives you the right to take people's money and then give no explanation except that "sorry we have had issues this week with transfers" Well bloody well fix the problem imbeciles!!!!! Do not use woolworths pre paid cards.

More like 2.5 stars – I applied for the card a couple of years ago when they were launched for my 2 young teens. Only 1 card arrived and I gave up battling with customer service - service? Really? Do they even know what the word means?! - to get the 2nd card. For the card that did arrive, I chose the $1 per top up option and it is used and topped up regularly via… Read more

online banking. It is a convenient way for a parent to fund a child without having to go to the ATM to get cash each time. The downside is that you need to plan ahead as the cash transfer takes up to a week to be credited to the card - a big rort, but that's another story.

Works well as long as it works well. Don't like my chances should something go wrong and I have to contact customer non-service.

Worse ever – They took more than one month to send me Replacement credit Card and also customer service staff does not have proper knowledge. This is a frustrating service

Woolworths prepaid mastercard – I have for two years now had a woolworths card , the fee for pick up is $5 dollars No charge for use or withdrawrals if you use westpac or anz. But only westpac gives u account balances. i even have my wages put into it. In short its fantastic.

Buyer Beware – Bought prepaid card for my daughter $200 in July 2014. Any previous gift cards etc had 2 years use by date. Use by was 11/14, so it has now expired with a balance of $151 still left. Contacted the help line and basically they said "too bad" we can't do anything about it.

Rubbihs – tried to verify my id, i had my driver's license, passport and other id's but didnt work, they needed to much info about me, for me personally i don't like it

soon will be in the Bin – let me just warn everyone about those Cards as prevoius people-No customer Service at all ,Nobody Knows nothing in Woolworth store, can not check anything-No bAlance , can not reload from Any Apple computer?? Disastrous Card....

Unsafe Woolworths prepaid masterd – I was using my prepaid card for some time with no problems, then it was compromised from Neteller in London for approx. $100, I then put a stop on the card, however they tell me that if it was found to be compromised as I have said, that it would take up to 3 months to resolve this matter, I am on a disability pension & cannot afford these sorts… Read more

of compromises to happen, why does it take so long? esp when it was used in London & I am here in Victoria, Aust, seems a very unstable card to use & I certainly wouldn't recommend it to anyone, beware! Ok until it was compromised overseas by Neteller in London Unauthorised transactions

The worst! And I haven't even got it yet – I applied to get one of these because I was sick and tired of wasting money continuously reloading the single load cards. I had to fill out a form online. I went to the woolworths to check my id was ok. It wasn't. I went home and get my passport liscence bank card and medicare card. Wnet back to woolworths and they didnt have a senior staff… Read more

member there so I had to go back home and return the next day. Once again no staff member. The next day they were there so I could send off the form. But they said it would be here in a week. It is now a month later still nothing. Nice idea at least Never got here

not easy to use – I find that the transaction story is in messy order, in bulk not in detailed description. I had a bad seller who charged me and cancelled my order and I never could understand how it happened, when it happened as all the transaction history is simply a bulk. And they have some site errors often, so I sometimes can't log in to check transaction. M… Read more

second card Load and go is better organized, never had such a mess with them. If transaction was cancelled I see it on the load and go card record straight away, but there is no record of cancelled transactions on this card. Messy, not detailed account. Don't know if I want to be involved with this mess again. easy to reload messy transaction records

All good 'till something went wrong – I got this Pre-paid card primarily to use overseas for ATM withdrawals and some online purchasing, all seemed to be going well until I discovered some unauthorized transactions. On the day I discovered this (a Thursday) I was on an Indonesian Island off Bali where there was no ATM and limited phone reception. I emailed Woolworths money… Read more

immediately and asked for the card to be suspended. I got back to Bali and tried to call Woolworths Money but the network for ringing to Australia was busy continually. The following day I experienced same thing with the phone. I logged on to my online account to see it still active and with another unauthorized transaction, and no reply email from Woolworths money. I then had someone in Australia call and ask for the card to be suspended, they of course were told that I was the only one who could do that and I would have to call.

Then I got a reply email asking me to call the 1300 number to request the suspension of the card and fill in a disputed transaction form, I sent a couple of emails but was unable to ring out because of the busy network. By Friday afternoon in Bali it was 3 hours later EST and the Woolworths Money "customer service" were closed for the weekend. I got back to Australia on the Sunday night and called first thing Monday morning - I was told that the card had been suspended (therefore it can apparently be done with an email). Now I am in the limbo of the disputed transaction process which I am told can take up to 120 days for resolution. I guess the moral of the story is read the PDS fully and know what you are getting - or not getting in the case of customer service and product. The real failing of this product for me,given my experience, is that there seems to be no alternative to phone contact on a number of issues including importantly getting the card suspended so no more of my money could be stolen.

Given that the customer service is a Monday to Friday limited hours service your money could be potentially cleaned out over the weekend without you being able to put a stop on the card. I also think the "up to 120 days to resolve" a disputed transaction is an excessive period of time and seems quite out of step with other credit card and Pre-paid card providers. All these things are in the PDS and I did read it, but my experience has made me realize that I won't ever use a card overseas without 24/7 customer service and online capabilities to suspend card and communicate with service provider. Maybe woolworths should stick to supermarkets. I will post again when the disputed transaction process is resolved - I am hopeful about getting my stolen money back so I can cancel the re-issued card. Fin. Got it because of low fees on local and international transactions, but negatives outweigh this. Customer Service not 24/7 and phone is only way to resolve many issues. Disputed transaction process 120 days is way too long.

Silly customer support – I had to replace my lost Reloadable card, that alone was a nightmare refer to my other post, finally the got it to show in my account section after about 4 emails and 4 phone calls....then everything was ok until a few days ago they are now showing my old car back in my account section, it has been cancelled, there is no money on it, there are no… Read more

records for this card....so I asked why the hell has it suddenly come back in my account, the reply was it is to check my old transaction records but I pointed out the card was cancelled 9 or 10 months ago and there are no up to date records for this card, so please remove it. Their response was they won't.

It seems who ever manages Woolworths Reloadabe Card is some sort of Company Clown, and when my credit has gone so am I. The card works well The customer su[pport is Terrible as they can't seem to do or change anything its controlled by the Bank, and if it is the Anz then that is the reason....silly Bank.

You will be good until – I am a loyal customer of Woolworth some many year but after the dispute one online purchase. I am total disappoint with their so call customer services. I gave them a written dispute with all the evidence. Even the online company promise me to refund my money. The Reload Prepaid master-card still won't pay back. I don't know why? The dispute did… Read more

lodged on 23/09/2013. But till today 20/01/2014 I am still waiting for the result. Email and phone call after phone call still no solution. This is not good enough Woolworth. It is handy when travelling oversea no customer service what so ever

They block your card and don't notify you – I've just today cancelled my card with Woolworths after about 5 years as they block your card without even notifying you. I recently built a house and spent alot of money on a Vergola, woolworths blocked my card when Vergola tried to take the deposit from my card and I only found out when I tried to pay for petrol and my card declined. So… Read more

beware... When I called them to notify them that is is a potentially embarassing experience, they could not have cared less...

NO Customer support – HI, I recently had to order a new card, well what a disaster, the card arrived ok but it's not showing in my online account section, so I can't check my balance or change my pin. In the last 6 days I have phoned several times filled out 4 online support forms and still the card is not showing in my account section. So beware NO SUPPORT Good when it works NO Support

I Love it! – This card is great for those who are under 18 and aren't allowed to apply for a credit card or not allowed to grab hold of a debit card. Great for shopping online without giving away all your bank details and you can recharge whenever you want by going up to customer service at Woolies or through Bpay! I love it! Easy to use, can control how much you want on your card Pay transaction fee whenever you want to recharge $1

IT Works – Great for International Ebay and other type shopping very secure and hilariously wont allow you to buy items from Woolworths with it, but it does work at COLES!!! Cracks me up!! They spend all that money getting this Card on the Table for you and the opposition takes the you know what out of them with their superior customer service. Thanks… Read more ·  1

Woolworths for a better way to shop online. Security low fees. and able to keep track of purchases. Not much just the occasional glitch in the login part of the Internet Site.

Don't waste your time!!! – I shop at Woolies all the time and have a regular everyday money credit card and have found it OK. I thought a reloadable one would be handy for small purchases to save carrying spare cash etc. Well, I have had to replace the card twice. I now have a third one and yet, it still does not work at McDonalds or Bunnings. The "paywave" thing won't… Read more

work at all. Works at Woolies though. I guess I'll run it out and throw it away. Don't bother with this card. not worth the stress.

Dose not work as described. After two returns to Everday money the third one does not work either.

Unreliable – I use my card to shop online and it is just [censored word removed]. My card has stopped working just minutes after my seller agreed to refund. The process of applying was too long and out of the way. They did not give accurate facts. Online statements and transaction appeared after a couple of days when checking Cheap, Too much hassle, point system, Stopped working after a while.

I found it to be great! – I find it great to use, especially for those little $2 EFT transactions that you don't want on you bank statement every month. The fact that I am under 18 is even better because now I am able to buy online! :) There is 1 thing negative, fees. Read the Terms & conditions people! It explains it all quite well, really the only thing to watch for… Read more ·  2

is buying off ebay if it is coming from overseas, because it will first convert the overseas amount into australian dollars, then charge 2.5% on top of that! (or maybe the other way around...) either way i love it! 5 stars! quick, easy, no age restrictions, cheap.

Excellent – Overall this card is very handy for people who don't want a credit card, but who also want to use their own money but don't want it to be linked to their personal bank account. This card is actually more reliable than having a travel money card, it has chip and pin access as well as being PayPass enabled this card has convenience written all over… Read more

it. This is also the only other card that can be used to pay for fuel at the pump at woolworths/caltex co-branded outlets apart from the Woolworths Everyday Money Credit Card. * Can use the card almost anywhere worldwide

* e-pump compatible, pay for petrol at the pump (woolworths/caltex)

* Use your own money

* low $1.00 monthly fee or pay $1.00 every time you reload, 2 options

* PayPass compatible, tap and go for purchases under $100

* Chip and Pin compatible

* Pre-paid, great for people who are on a tight budget

* Can be renewed every 3 years for a small fee * Recharges are limited to Big W & Woolworths stores, B-pay recharging takes too long and the minimum recharge amount is $50 for B-Pay

* Application process is a little lengthy

* Not as secure as a credit card when it comes to fraudulent transactions, because it's pre-paid and has no credit limited you dont have any protection if something goes wrong

Beware of using this card for Paypal Transaction – I have done purchases on eBay and living social and the price quoted and paid for was in Australia Dollars but were charged Overseas Transactions fees on all ttransactions on this card as they say that PayPal and living social bank with an overseas bank. This sounds like the the biggest bull...t I have ever heard, and another fee gouge. I dont… Read more

have the same issue with any other credit card..... beware of the hidden charges like this on this card. Also BPay transfers take to long to be credited to the account balance. Its out of my account and takes 3 to 4 days to get credited onto the card, another little gouge...

I think its a shame as it would be a great product for Internet shopping... but the fees and Bpay transfers lag kill the product for me. There is a maximum limit available that can be spent, Overseas transactions fees on local PayPal transactions is an absolute product killer and gouge

Great budgeting tool. Suits me perfectly! – I'd been contemplating getting a debit style credit card for close to a year after dealing with some horrendous credit card debt. Nothing out there really suited what i was looking for; Reloadable without having to have it already linked to a savings / transaction account. I was essentially looking for a cheap alternative to the Australia Post… Read more

'Load&Go' (which has a high cost to initially obtain).

I had no idea this product was available; which shows how bad my research was. It is a cracker of a product that suits my needs perfectly. I use it for fuel purchases & the odd occasion I may need to catch a taxi somewhere; It's marked as "transportation" in my online banking for that reason.

As someone stated before, B-Pay does take a little long, but i'm not phased by that & It gives you numerous options for loading (in store, B-Pay, Direct Deposit via salary.) Depending on your usage you can select from two different fee options, which I think are quite competitive.

Allowing an app like Consume to interface with the balance & transaction records would be totally ace for me, but i'd even settle for a mobile friendly interface.

I love the card, it sits in my wallet, getting loaded with funds every week. I'm more likely to use it at Woolworths branded fuel outlets due to ePump, but you can use it anywhere. I'm not a loyal woolworths customers for shopping, but i've found myself loyal to Woolworths for fuel simply due to ePump. Easy To Use, Inexpensive, Great for Budgeting, Easy to Manage, SMS Alerts Functional yet lack luster website, lack of mobile friendly site.

Finally something I can use – The woolworths everyday reloadable prepaid card is everything a person under 18 could want. Its cheap, you use your own money and best of all you can get it at any age. Cheap, easy to use, any age and its your money

Smart, practical solution for many – My applying for one of these cards was to help with budgeting. A certain amount is loaded fortnightly and tht is it. Loading money is easy as attending a Woolworths Service Desk and handing over the money. Main drawcard for me was integration with everyday rewards as I am a loyl woolworths shopper and caltex fuel buyer with my discount. With… Read more

this card I can tap and go my fuel purchase and not queue up.

Only drawback... Inabilit to easily log in and view transactions. Woolworths really need to redesign and clean up a very clumsy, old and disfunctionl web xperience when checking account balances onlne. An iPhone app for this credit card and its true credit card cousin is desperately needed also Tap and go fuel purchases at Caltex Clumsy internet interface.