Tessc

Good support – Thanks to Simona for sorting out my concern so quickly. Nice to have my query about a problem investigated and responded to quickly and effectively. It is very much appreciated.…

Great frig but you need to be a bit organised – I have owned this refrigerator for almost four years now. It is very well built and hasn't missed a beat mechanically. It is very quiet (almost impossible to hear that it is…

running) and the features such as the ice maker and the multi-purpose drawer are excellent. Other electronic features such as the bulk shop quick cool down are also brilliant (for cooling the refrigerator down quickly after loading it up from the weekly shop for example).

However there are some drawbacks in my opinion, mainly relating to the top section which is the main part of the refrigerator. If you're like me and have people in the house that use different types of milk, it is easy to run out of room in the door compartment. Also if you use lots of sauces etc, the taller ones do not fit well in this model and end up taking up valuable shelf space. The shelves themselves are made of plastic which I was surprised about given how expensive this refrigerator is.

Also the freezer drawer is in the middle and the fresh food compartment at the bottom. This is a minor point but I don't know why it isn't the other way around seeing as the fresh food and cold drink storage gets opened and shut much more than the freezer (in this house anyway). The drink storage area shares the drawer with the fresh food compartment and thus cannot be extra cold (otherwise it affects the fruit and vegetables). So if you like your drinks extra cold you need to put them in the top section of the frig which is kinda annoying. Similarly you need to put taller bottles - e.g., champagne - in the top section as the bottom drawer won't shut properly.

I guess these are somewhat minor issues but I would've preferred to know about them before buying this model - I may have gone for the larger one. It is a great frig overall and certainly seems built to last unlike a lot of other rubbish refrigerators out there.

Quick service, good prices – I have been purchasing cosmetics online for some years now using a competitor of Cosmetics Now. I was delighted to find and use Cosmetics Now. The products were very well priced,…

exactly as described and arrived much faster (3 days from ordering) than the other online service I was using. I will definitely be buying from Cosmetics now again. Fast, efficient, wide range.

Be prepared to fight for every single claim – I have had to claim around six times now in the past two years of having pet cover. Each time has been problematic. At one stage my account was "blocked" even though I had…

provided them with all the documentation they had requested. It took three (yep three!) exasperating and time wasting phone calls for them to finally "unblock" my account and pay my claim - a process that took just under three months. Their written correspondence is poorly written and ridiculously confusing so it is not clear exactly what they require (cue more phone calls to clarify - grrrrr). They also don't advise when you are taking out the cover that they DON'T cover "routine or preventative" procedures. I only found this out when I tried to claim a $300+ dental care bill which apparently falls into this category.

Claim process is an absolute nightmare. Not upfront about what is not covered. Communication is unclear and confusing.

Really great service. Clear information. Very competitive cover – After being a Medibank Private customer for literally decades, I've now made the switch to another provider. Working in the Allied Health industry, I have been on the lookout for…

a good provider for quite a while now. I finally decided on nib and have been absolutely delighted with the change. In fact I am kinda kicking myself I didn't do it sooner! The nib web site information is really clear and comprehensive. I also very much like that I know exactly how much I am getting back for each claim (unlike my previous provider). Information is clear. You know exactly how much you get back each time. Claim process is incredibly easy. Service from their staff has been universally excellent. Competitive rate and good cover for the extras I was after.