Thank you for getting in touch with this complaint. I can assure you that we have metal detectors in place and are confident that these are not metal filings.
The Angus Beef roll contains some kangaroo meal, which we've included to help increase the animal protein available in the food. The black filings are actually not filings but, in fact, kangaroo hair, which should not be present in our kangaroo meal but evidently is.
So, whilst these hairs are very undesirable, we are confident that they would not have been in any way harmful to your dog if they had been consumed.
This is an issue that we have taken up with our meal supplier and if they can't resolve it, we will soon change.
I hope this outcome allays your concerns regarding the quality of our dog food roll. We would like to give you a refund for your discarded roll. Please contact us via email@example.com so that we can obtain your postal address.
Best regards, Olivia and the 4Legs Team.
replied on Aug 11, 2016