Online Travel Insurance Questions

20 questions from our users
We are traveling to France later in the year. If, due to security or terrorist concerns we cancelled out holiday, would we be covered? thanks

Mick asked on Apr 08, 2017

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Hi Mick, more here - Basically, if you require medical treatment yes, but does not cover other things related to that event, e.g. flights etc. You can also view the PDS here:

Which travel insurance (package) should we consider as 2 adult parents and one child 2 and a half years old. we are traveling to USA. 4+ weeks. I am just concern if my child needed to visit doctor,.. what is the best way to do so. Full Comprehensive with $0 claim don't care which company is cheapest i need the simplest and less hassle to deal with?

Johnny asked on Apr 02, 2017

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Hi Johnny, thanks for your query. We do offer a comprehensive option but our smallest excess is $150. See more at the PDS here (page 8) to see what's covered and if this suits your needs: Also, feel free to call our team at 1800 010 078 for more information.

Hi My mum is on warfarin - has been for over 10 years with no problems - would she be covered for a trip to europe for a cruise and couple of side stop overs

vh asked on Mar 08, 2017

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Hi, it's best to get in contact with our call centre on 1800 010 078 as they would have this information at their fingertips. Regards, Anthony.

We are off to Fiji in May and in your terms and conditions cannot find anything to do with floods and cyclones; be it they happen before we depart or whilst we are there. Can you please clarify? Thanks Liz

Liz asked on Feb 05, 2017

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Hi Liz - on page 36 of the PDS, it says f] In addition, we will reimburse your Reasonable additional travel and accommodation expenses if a disruption to your Journey arises from the following reasons: • your scheduled or connecting transport is cancelled, delayed,
shortened or diverted because of a strike, riot, hijack, civil protest, weather or natural disaster. So this would cover the floods/cyclones aspect. However, you will be travelling outside of the cyclone season so this should not be an issue. Regards, Anthony.

If I were in Thailand and had an accident and was hospitalised would the claim be paid outright or would I have to pay and claim later. As this may be expensive this would be a real concern of mine. Also as you are online would we receive a copy of the policy to take with us? Kind regards Tracy

tracy asked on Jan 21, 2017

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Hi Tracy, thanks for your comment. The policy will be emailed out to you if you make a purchase. In terms of the claim, the current PDS ( says you would have to contact us as soon as possible regarding a hospital claim. But generally, the claim would be paid later. You can find out more by calling 1800 010 078. Regards, Anthony

Hi My sons are travelling to Philippines on 10 Dec. They are 18 and 13. Do I get one travel insurance for them as the 13y/o will be the dependent of my 18 y/o? Thanks

JYB asked on Dec 06, 2016

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Hi, please call our call centre on 1800 010 078 and they will have this information at their fingertips. Regards, Anthony

Which travel insurance is the best for cruise ships?

Juanita Matterson asked on Nov 14, 2016

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Hi Juanita - Online Travel Insurance has a cruise pack which is an add on to the purchase path - if you go through the process, you can simply select this. Cheers, Anthony

Gday We are planning a trip to US & Canada with a 7 night Cruise to Alaska , Will the travel insurance cover the cruise as well if anything should happen ?

Neil asked on Sep 25, 2016

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Hi, when you go through the booking process, there is a 'cruise' option you can select with the 'Comprehensive Travel Insurance' product which will adjust the premium. Regards, Anthony.

Can I get a quote on travel insurance includes medical for 12 moths?

Suesa V asked on Jul 26, 2016

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Hi, it's best to call 1800 010 078 - or you can book a policy online as long as it's no longer than 365 days in duration. Cheers, Anthony

Online Travel Insurance does have a 12 month policy covering multiple trips (less than 45 days each) in the one 12 month period. It's best to go to their website and check out the options. They have an easy-to-use quote system which places no obligation on you until you accept a quote. For medical cover, you should check their list of pre-existing illnesses that are covered. If you have an illness not on that list, you may need to explore another travel insurance option for medical cover for that condition over a 12 month period.

I would like to ask if something happen in our Home, for example, someone breaks in. Could I shorten the trip and claim the air ticket fee back Home?

Lai asked on Jun 26, 2016

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Hi, thanks for the question. It's best to contact our call centre on 1800 010 078 (+61 7 3305 7499 from overseas) or at because the team will have this at their fingertips. Regards, Anthony

I am 44 years old have sleep apnea is this covered? I have sleep machine and is under control

Jason asked on Jun 16, 2016

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Hi Jason, thanks for the question. It's best to call our customer service line on 1800 010 078 to find out for sure as they would have this information at their fingertips. Regards, Anthony

Hi. As a British citizen, can I buy insurance from 'Online Travel Insurance'?

RHock asked on May 05, 2016

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Hi - my understanding is that you need to be an Australian resident to take out our travel insurance - please call our customer service line on 1800 010 078 to confirm this though as they would have the most up to date information. Regards, Anthony

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