PACK & SEND Questions

56 questions from our users
Hi just wondering can 5 send a perfume from Sydney to Melbourne, and if so, can I know where is your address in Sydney near Merrylands suburb. Please let me know on my email:

Maysa asked on Jan 14, 2017

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Hi Maysa, thanks for your question. Your nearest PACK & SEND location to Merrylands is PACK & SEND Parramatta.
Address: 22B Horwood Place,Parramatta,NSW 2150
Phone: 02 9893 7611

I will arrange for someone from PACK & SEND Parramatta to email you.

Hi, I am moving from Australia to UAE soon for work. I need to send a few household things there including some electrical appliances and furniture. Can you help?

Nadia52 asked on Jan 02, 2017

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I found the North Sydney branch very helpful and would call the office manager, Uday, to discuss what you needed. I don't know how they handle international transfers.
I shipped a large framed painting under glass and it arrived without any damage. Good luck and welcome to Oz.

Click on to Pack and send, follow the prompts all is arranged on line. You need to know weight and size of parcel. Good luck.

Hi Nadia, yes we can certainly help you to move your belongings UAE. Please call 1300 668 000 to speak with your local PACK & SEND Service Centre for advice and quote.

Thank you very much

I contact my nearest pack & send service centre yesterday. Waiting for a quote now.

Hi! I need to know how much it will cost to bring some boxes from Melbourne to Sydney? do u have the pick from home service? I have 12 boxes and every box is below 20 kg with clothes nd household goods.pls let me know.

Ayrin asked on Dec 31, 2016

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Hi Ayrin, you can get a quote for your parcels here: We can pick up from your home. If you have any further questions, please call us on 1300 668 000

how long will it take to send four suitcases from Melbourne to Sydney? We plan to drop them off in Melbourne on the morning of Friday, Feb 10. Can they be delivered to our hotel in Sydney on the evening of Monday, Feb 13?

evan asked on Dec 21, 2016

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Hi Evan, if you book an overnight or next day service through one of our Service Centres on or before Friday Feb 10, we can make sure your suitcases arrive at your Hotel in Sydney by Monday evening Feb 13. Just make sure you specify the urgency/deadline when you make your booking with through the Service Centre.

Hi i would like to send a small box,.about 38 width, 61lenght and 20 cm in hieght...about 10 much to send and how long will it take to reach in caloocan philippines 1400? tnx.hope to hear from you asap

joyce asked on Dec 13, 2016

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Hi Joyce, we can certainly help with this. You can get a quote right away here for parcels less than 30 kgs: If you need more advice and assistance you can call us on 1300 668 000 and speak to one of our friendly logistics experts.

Hi I want to know if you deliver documents to argentina (rosario) and if so if you delivery to the home or it need to be picked up?

Alicia53 asked on Dec 05, 2016

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Hi Alicia, yes we deliver documents to Argentina, to the door. Full tracking is provided and a signature is required upon delivery. Call 1300 668 000 to get a quote or online at

Do you have a UK representative company? I need to get a time-sensitive document to Bundaberg ASAP! Best Don

dongee asked on Dec 01, 2016

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Hi Don, yes we have numerous locations across the UK. See their locations here: Or you can call 0845 465 0 564 (if you're in the UK).

Hi there can you pick up a red guard from fuccars in carrun downs vic? And want to send to 50 Wiersma rd Wamuran just let me know how much and I will pay thank you just send me an email my address is

Les asked on Dec 01, 2016

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Hi Les, Yes we can. If it need further packing, we can assist with that too. We'll need some more details before we can give you a quote. I'll get PACK & SEND Frankston to email you directly.

Hi .this is peiman from mandurah ,WA I ran a business as artin toys company during this month and I was wondering to contract with your company as third party .how can i give your prices and what do i do for put a contract with you? Sorry my english is not good . My phone is 0413415572 My email is :

Artin toys asked on Oct 24, 2016

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Hi Peiman, thanks for your question. I'm not sure what you're asking, but I'll have someone phone you to see how we can help you.

Hi for a domestic point to point courier, say for example from reservoir to hawthorn, what proof of delivery do you provide? If I want to request tracking number with electronic signatures on pick up and delivery showing both addresses is it possible to request it, its very important. Thank you

Tizy asked on Oct 16, 2016

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I've asked for the above and received it. Not that anything has gone wrong but they'll also manage the claim end to end if something goes wrong. I've sent a few items worth more than 7k and felt assured that the right precautions are being taken.

In response to John's reply, you don't know how good insurance is until it's needed. A member of our astronomy group is having a claim denied for a several thousand dollar mount which was lost by P&S. You can read about it here:

Hi Tizy, the staff at your local PACK & SEND service centre can certainly meet all the needs you've stated in this question. As long as you specify to them what you require, as you have above, they will be able to offer you the right service to satisfy all your needs. Call 1300 668 000 to speak to your local PACK & SEND now.

Hi when I try using your Self service under 30kg service some time shows me budget and standard price but most of time only standart service how can I get budget price to show on screen?Thank you Regards

plamen asked on Oct 11, 2016

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Hi, great question! Our online budget services are not available to/from all areas. If you are not seeing a budget option for a particular parcel enquiry, it is because a budget service does not exist for that transit route. This is particularly applicable for regional areas. If you'd like further assistance, you can speak to your local PACK & SEND service centre on 1300 668 000.

Do you have a service in Norway? Thank you

Bigsmile asked on Sep 25, 2016

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Hi, we don't have any PACK & SEND Service Centres in Norway, but we can definitely arrange importation of pre-packed items from Norway to Australia, if that's what you're after. Please complete our online quote form or call us on 1300 668 000. If you're in Norway now, that number wont work, but you can find direct phone numbers for all of our locations here

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