Excellent – This model worked like a dream. The steam pump has stopped working so will have to replace the machine. BUT!! this is after 3 years of constant daily use. Making 6-10 cup a day. Very happy customer. Bought the model before this one. Good but the steam spout kept blocking. Owned it for 2yrs before it gave out. Very easy to use. Liked the look of it. Good height between the cups and filters. Loved the swivel steam spout. Flushing of the steam spout was much easier..