Great basic coffee for home! – I purchased the machine four (4) years ago and have been very happy with the longevity. You are never going to get the same quality that you would form a machine that costs thousands from your local coffee place made by a barrista. What you do get is a decent cup at home without too much fuss, low cost machine, quite easy to clean, gives good froth, and the coffee is hot. reliable, only cost $350, easy to keep clean, makes a decent cup
If it runs out of water it makes a lot of noise. You need to refil the tank then bleed water back into the system by opening the steam valve and hitting the pump button until the water comes out of the shower head. Then you will be good to go. Always refil the tank before it ryns out and you will never have this problem. Great machine.
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I have had a lot of trouble with the pump on my BES400 which makes a noise but does not pump water through the grounds. I have now given up with it. No point in throwing good money after bad.