Great product, terrible after sales service – I love my dyson vacuum, I have two furry cats who drop quite a bit of hair. The dyson does a fantastic job lifting the hair off the carpet, because of the hair I clean the filter after every use. This is fine. But when my dyson suddenly broke ( made a loud popping noise and simply stopped working) I rang the warranty line, and the lady on the phone was most unhelpful saying that it broke because I hadn't been cleaning it often enough. Amazing vacuum, makes life easy. Terrible after sales service