Don't buy one – Good for a couple of weeks until the motor burnt out even after keeping filters clean. The main problem with this vacuum which is not immediately noticeable is the clogging of the hose because of the bad inside wire design.
What happens is hair gets stuck under the wire inside the hose at the vacuum cleaner end and you have to painfully pick it out using a coat hanger wire. People don't realise this for a couple of months after the buy it.
I am surprised Electrolux have such a bad design that did not get picked up in product testing.
I would be far happier if they redesigned the hose and replaced it for me. Until then I will stand clean of the brand for a vacuum cleaner from my experience. A vacuum cleaner need to last you at Lear 10 years and you don't want this problem believe me. First use was great and sucked up a lot of dust and dirt I didn't know existed Motor burnt out after a few weeks. Most annoying is the Bad design of the wire in the hose that gets clogged with hair every few week
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Hi Ian00, We are sorry to hear you are experiencing problems with your UltraActive, and would appreciate the opportunity to discuss them with you.
Could you please either email your contact details and best time to call to customerservice@electrolux.com.au, or phone us on 1300 365 305 for the cost of a local call.
Please quote reference number HO-5452.
We look forward to hearing from you and resolving your problems.
Regards,