dmb40 - We agree and had the same problem. But there is a way around the poor froth (big bubbles) of the steam arm. If you tape shut the small hole (which causes the big bubbles) you will be able to froth the milk perfectly. We tried this after a Youtube video showed a barista recommending this for poorly made appliances. Just simple sticky tape works as the arm doesn't get hot.
posted on Oct 09, 2011