Vintage Cellars

It would appear that Vintage Cellars(now Liquorland) have arbitarily changed the expiry date for their TAKE 10 promotion ,(arising out of the transfer of First Choice and Vintage Cellars to Liquorland) from 28/2 to 17/2. This promotion was advertised by Liquorland and is still detailed on OzBargain as valid to 28/2 .Has anyone else experienced… Read more

this problem which in my opinion is misleading advertising.I will now be very wary of other Liquorland promotional activity.

Tattooed girl at Cremorne was rude, I advised her the hand cleanser was empty, she said zi know, people don’t use it, well they can’t if it’s empty, I said I do, she said oh well and they weren’t replacing it. I am immune compromised and was wearing a mask, take it away if it’s just a fake gesture that you give a flying damn about your customers. 89% bad ratings, you should be ashamed, we spend a fortune on good wines there, well we did Show details

Order did not arrive – I ordered wine and ten days later it had not arrived - the tracking said it had been delivered. I sent an email no response. The an online chat advised that the wine had been damaged and would arrive at some time. There was no advice about this. Second time it has happened. Please try other online outlets.

Impressive service and delivery – My first on line order with V.C. but not my last. Good price, excellent product, faultless service, good communication and delivery. Show details

Excellent customer service – At least 5 times I have had the pleasure of making a purchase from Vintage Cellars in South Yarra. The staff are pleasant, knowledgeable, efficient and seem to do their very best. From the courtous greeting as one arrives, to their helpfull suggestions I have been impressed. In today's world it is seldom that staff appear to strive to provide excellent customer service. Thankou from an appreciative and satisfied customer.  Show details

Wine club – Love the wines, got some great service and very pleased with the folks at Brighton VC. Thanks and keep up the good work. Looking forward to seeing more Spanish wine when you can. Show details

Terrible – AVOID! Ordered using “Express Delivery” - advertised as 90 minutes - 23 hours later not delivered. At home with front door wide open and get text saying delivery had failed. Borderline criminal behaviour and flat out liars. Cannot leave house as delivery requires ID. Do not buy anything from Vintage Cellars.

One star is too high – Bought on Dec 1 with Dec 4 estimated delivery. Now Dec 16 and stil no delivery. Contacted them multiple times and this company is just full of liars. They lie on the site, they lie on the chat and they lie on the phone. They are still running promos on the site but won't dispatch. Scam alert!

Website and delivery chaos – Good choice and offers - in theory. More than 50% of the products are not available to buy, so you are scrolling and scrolling and waste your time. Then you get a 90min express delivery promise (Avalon shop), but they don't turn up, 'failed delivery', whatever that's supposed to mean (we were waiting and at home), next I am supposed to call them… Read more

instead they call me. Also 'standard' delivery times not kept to, deliveries take ages. Seems like chaos there unfortunately. Again, offers are good, but ultimately don't make up for the mess.

Vintage Cellars are a disgrace – Never buy from Vintage Cellars again! Their customer service is a disgrace, PLEASE, If you read this, avoid Vintage Cellars. You wont get your order delivered on time, trying to contact their customer service is a looooooooong process, and you wouldn't get a direct answer!

One of the worst online experience – One of the worst online experience. Promo codes not working properly/gift cards cannot be used and removed. Literally a terrible experience and not once.

Dont' waste your time – Ordered spirits online and received confirmation of delivery within 90 minutes. 3 hours passed and no delivery. I rang the customer service line and made to wait on hold for 15 minutes before being told that the local store did not have the product. The website confirmation said they had the product in stock and the order was confirmed. I was then told that an alternative product was available which I declined. Still waiting for a refund.

Will never shop at Vintage Cellars, again! – Add another miserable experience with Vintage Cellars Ashburton to the list. I ordered a dozen Penfold's Bin 8 online at a good sale price. It's collected, and when opened, there's 6 x Bin 8 on top and 6 x Max's on the bottom. Call the store and explain, and the staff member says; 'return it and they'll sort the order out'. When returned, the… Read more

store manager rages: suggesting it's some sort of scam (for like $3 bucks a bottle - yeah, right) and makes it a very arduous experience to swap over. The only scam is Vintage Cellars not providing the correct purchased product in the first place. RUDEST. MOST INCOMPETENT. STORE MANAGER. EVER!

Was good going bad – I used to like VC. They had a loyalty scheme which held me to them. Then they stopped it and members received a bit less, but I liked the staff and the Avalon store is convenient. But now they are becoming just another Liquorland and the only benefit will be Coles FlyBuys. And the staff are changing and not for the better either. So I'm avoiding them. Dan Murphy at Mona Vale have very good prices and a bigger range. Show details

Worst service – Staff member was so rude to me, asked me why I’d bought a bottle of wine 4 hours previously then returned (because i had friends over!!!) Refused to sell me cider with a members price, told me he’d accidentally put the wrong cider there I’ll never shop there again. Show details

Appealing Prima Donna’s as counterstaff – I am a member of many years worth many thousands of dollars to VC. My experience at St Ives today was appalling. I was asked for my phone number which I gave. Then asked to spell my name which I refused. A bald staff member rebuked me. I said this was poor customer service. Yes I was curt. This belligerence has never happened before. Then… Read more

another staff member, French accent? Gave me my order and told me to leave AND NOT COME BACK! I asked for his name. HE REFUSED To GIVE IT! I am in disbelief at such bad attitude. Seeing so many other bad reviews I doubt VC will care about this complaint. If no response ensues this will be confirmed and I will avoid VC and Liquourland in future.

Customer service non-existent – Very poor customer service. Everything is fine until something goes wrong. The charge my credit card twice and it's been three weeks still haven't received the refund.

No customer service – They're OK as long as you want to buy something that is in stock at your local shop. Anything outside of that, you notice their customer service is not the greatest and it doesn't seem anyone is in charge of this place. I wanted to order a $500 bottle of whisky, not available in SA (only in NSW and VIC) and the answer was "sorry, can't help you"… Read more

from both their hotline and the stores in question. I could have literally paid for it over the phone so they would post it, but that is not something they do. This is not customer service.

7 Eleven of Wine Shops – Port Melbourne, you walk into lighting that feels like you got hit by a hi beam on a dark country road. Total disconnect from the two guys chatting about their latest conquests. Pricing on tags is complicated, rip off alert. So many options why did I ....will never go here again. Show details

Poor customer service Palmerston Oasis NT – Poor interpersonal communication skills and aggressive rude experience presented by the male employee today Saturday 26th August 2023. A real hit and miss at Vintage Cellars at Palmerston Oasis Shopping Village NT over the years and a high turnover of staff. A much more pleasant experience and respectful communication presented all of the time at… Read more

Liquorland. If you don’t like your job then take your misery elsewhere or get out of retail if your communication skills are poor.

Rude and incompetent staff – We ordered a bottle of Pinot Gris from Vintage Cellars in Carlton via UBER EATS to have with our dinner. It arrived warm rather than chilled - I called the shop immediately and was told by Brody ‘Oh yeah, sorry we hadn’t restocked the fridge, so we sent you a warm one. It’s all good, you just need to chill it for a few hours’. I asked why they… Read more

didn’t say it was unavailable (given none were at the right temperature) to provide me with the chance to chose a different option (that was actually cold and drinkable with our dinner) and was told ‘that’s not my job’. Absolutely no apology. Charming.

Online ordering – Received a confirmation email for a online order, had click on link for store operating hours. The Link had store at hours from 11am to 9pm. Went to store at 12pm and store was closed to the public until 12:30pm and old nasty rude grandma wouldn’t give me my order even though it’s their fault. She was very rude and nasty won’t be buying anything from them again Show details

Won’t be ordering from here again! – Chose the free shipping option. Presuming it would be next day or day after from one of the two local stores. One and a half weeks later my order is still in Western Australia! I contact them (the phone number on the website is disconnected) to cancel and they say they have to retrieve the order before giving me a refund. So here I am, no money and no wine! Pathetic. Show details

Zero service, zero advice, zero delivery! – Further to my earlier review, it's now the 18th and still no wine delivery nor an advice from Vintage Cellars with an apology and a future date for delivery. Went onto their tracking site which incorrectly states the wine was ordered on 12th November (Receipt and order attached to previous review showing 4th November). According to Shippit, the… Read more

most recent entry 12//11/2022, states the wine is still in the South Granville warehouse awaiting carrier pick up. If they don't have the wine then accepting payment is false and misleading advertising coupled with straight out fraud! Looking at other reviews it seems Vintage Cellars are running a scam!

VERY BAD SERVICE – I ordered one dozen bottles of wine in September, tracked the delivery every day then tracking stopped. 2 weeks later I phoned and explained that I had not received wine yet, was told it was sent back to the warehouse as it was damaged, WAS never informed of this. So I was then sent another dozen wine apparently which was supposed to be in stock.… Read more

This wine arrived within 4 days of my phone call however when it arrived there were 6 bottles of Sav blanc & six bottles of Pinot gris, not even anywhere near of what I ordered. I immediately phoned and let them know & were very apologetic, was told they had checked the warehouse and there were over 1,000 bottles in stock and would send the order straight away. After about 5 days I did not have any notification that the order was sent so rang again & was told that it has not left yet as there was none in stock. I am used to asking the name of the person I spoke to but on each occasion when I mentioned whom I had been speaking to, there was nobody there by that name. I have since had my money refunded.

Misleading information about vintage – Wines have vintage listed with a price and a note that vintage can vary. On several occasions, vintage delivered is significantly different to information on website - in this instance, 2020 was delivered instead of 2015. I would expect the value of the wine to vary significantly based on its vintage. Show details