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 AI reviews summary 

The overall sentiment for EASYFLOWERS is highly positive, with most users praising the ease of the online ordering process, reliable delivery, and the quality of floral arrangements. The service is frequently cited as a dependable option for international customers sending gifts to Australia and for those requiring last-minute or same-day deliveries. However, a segment of users reported significant dissatisfaction regarding discrepancies between website imagery and the actual product received, as well as issues with flower longevity.

Pros
User-Friendly Experience: The website and ordering process are consistently described as intuitive, quick, and efficient, particularly for managing address changes or corporate gifting.
Reliable Delivery: Delivery is frequently on time, even for same-day requests or to difficult locations such as hospitals, aged care facilities, and rural areas.
Proactive Communication: Users appreciate being kept informed via email and phone regarding order progress, delivery status, and necessary floral substitutions.
Effective Issue Resolution: When mistakes occur, such as incorrect addresses or missing items, the customer service team often resolves them promptly through re-deliveries or refunds.
Cons
Product Discrepancies: A recurring complaint is that the delivered arrangements do not match the size, colour, or quality of the images shown on the website, sometimes appearing "thin" or "haphazard".
Longevity and Freshness: Multiple reports indicate flowers arriving wilted or dying within 24 to 48 hours, with some users noting a lack of hydration (water bags or flower food) during transit.
Refund and Cancellation Friction: Some users expressed frustration over $15 cancellation fees and the several days required to process refunds, which prevented them from ordering elsewhere in time for special occasions.
Third-Party Quality Variance: Because the service operates as an agency, some users experienced inconsistent results depending on the local florist assigned to the order, leading to "substandard" arrangements.
Verdict

EASYFLOWERS is a highly convenient and generally reliable service for floral and gift deliveries across Australia, particularly for those who value proactive communication and ease of use. While the majority of arrangements meet expectations, potential customers should be aware of reported inconsistencies in floral quality and appearance compared to website photos.

9,497 reviews
5 antcliff.debbie  · Easyflowers are my go to for floral deliveries. I have used them for the last 5 years and will continue to use them. Beautiful fresh bouquets
5 Kristy Rutherford NSW  · Beautiful flowers delivered when stated. If they dont have the chosen flowers they always check about replacements being suitable.
5 William  · Easy to order online and quick delivery and quality product
5 Anton C.  · I like the arrangement, the flowers were good condition and very quality happens to be used for a party but end up giving it to my partner.lol
5 Bec t  · Twice I have ordered flowers on here & both times the bouquets were much better than the picture super happy
5 Geoff  · Quite simply the very best online flower company. I've used them for 8 years and they've NEVER let me down. I wouldn't shop anywhere else.
wackijac
wackijac13 posts
 

Flowers were half dead in a few days – Was recently sent an arrangement from easyflowers. Within 3 days the roses had wilted so much they had to be removed from the arrangements. The card that came with it was the most unprofessional I have seen. Two address labels had the text printed on it and were overlapping each other. It was so tacky. The back of the card lists Canstar blue awards from 2015, 2016 and 2020. Maybe they provided quality flowered then but definitely not now.

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Karen W.
Karen W.2 posts
  Fair Incentive Verified

Thank you for your service you tried everything to do to get the flowers to the person and always let me know what you can't and can do .they got there even when there was no florist in the town.thank you . Show 2 replies

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Kate
KateSA6 posts
 

Thankyou for the lovely flowers delivered to my family today in Mt Gambier It was nice to get a photo of the arrangement from my sister who was very happy to receive them. Delivery was good and I was kept informed of the delivery progress Good service Show reply

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Reviews with attachments

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Tuija
TuijaWA3 posts
 

Once again, great service and awesome product, highly recommend Easyflowers Show reply

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Trish
TrishNSW
 

Great service. I had put in the wrong address , I contacted EasyFlowers , within a few minutes I received an email stating they had fixed it for me .. My Dr loved the flowers I had sent her Show reply

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Maree
Maree
 

Beautiful arrangements, easy ordering and on time delivery, highly recommend Show reply

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Rebecca
RebeccaQLD
  Verified

Easy flowers have always been great and always made sure they do a great job with making the arrangements and making sure they r delivered on time will always go with them. Show reply

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Tig99
Tig99TAS7 posts
  Verified

My mum received her flowers for mother's day and they are absolutely beautiful. My mum loved them. Thank you Easyflowers Show reply

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Janene D
Janene DTAS5 posts
  Verified

My Mum was thrilled with her Mother's Day flowers. She sent me a lovely photo with the tag "Really beautiful" followed by lots of pink hearts! I can always rely on Easyflowers to deliver quality flowers in a timely fashion - thank you! Show reply

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Mandy
Mandy
  Fair Incentive

Beautiful flowers well worth the money i paid My mum loved them ☺️ Show reply

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Vicki
VickiSA
  Fair Incentive Verified

The flowers were beautiful, my sister loved them we were all very pleased with the purchase Show reply

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Cathy
Cathy2 posts
  Verified

Beautiful flowers and great service. Happy to shop here again Show reply

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Sandra
Sandra
  Verified

Used your online service, it was excellent. My Aunt adored the flowers Show reply

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Susan
Susan
  Fair Incentive Verified

Absolutely quick and amazing and perfect service. The products I purchased was so beautiful and extremely value for money. My mum in hospital absolutely adored the flowers and presents. Show reply

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Warren Porteous
Warren PorteousSA5 posts
  Verified

The flower arrangement was a beautiful birthday gift and gladly received. Show reply

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Kathy M.
Kathy M.NSW
  Verified

Awesome service & beautiful arrangement. Had to be delivered to rural area but arrived as if had just bought from the florist. Show reply

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Cathy
Cathy
  Verified

Beautiful flowers, value for money, fast delivery and highly recommended Show reply

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Ryno
RynoVIC2 posts
  Verified

Beautiful wreath as described and pictured very happy. Great customer service, quick with replies no matter what the question. Would definitely use again. I've had bad experiences with some other online flower stores where my order looked nothing like their website photo but this was very accurate. What you see is exactly what you get. Show reply

Latest follow-ups

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Sharon
Sharon
  Verified

Lovely bouquet – Lots of choice to pick from. Easy to purchase and choose any extras required. Show reply

 Follow-up  · Delivery went as requested. Two weeks worth of flowers. Reasonably priced, but take advantage of any %30 vouchers offered for your next purchase. I have been doing that means I ng i could buy a more expensive bunch at a cheaper price

Karen
KarenVIC
  Verified

Flowers are always perfect – I ordered flowers for Mothers Day. They were delivered on the date selected. The gift was very much appreciated by my mother. I was able to select a day prior to the actual date which saved on delivery fees. Show reply

 Follow-up  · I selected a bouquet for Mother's Day. It was not available on the day. Replacement flowers were lovely and much appreciated. They were so good, that the local florist delivered them twice - once on my mother's birthday and a few days later for Mother's Day.

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Kirsty
KirstySA2 posts
 

Organised a bunch of flowers to be sent to a friend that has just lost a loved one. From the picture and size I ordered online to what arrived is completely different. I am so disappointed. Spent over $100 and it looks like a cheap bunch from Woolies for $12. Will never go through company or recommend.

 Follow-up  · Got 50% refund after disappointing delivery

EASYFLOWERS
EASYFLOWERS    

Hi Kristy, we sincerely apologise for the… Read more (+2 replies)

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Positive reviews

Christine
Christine2 posts
  Verified

I have always used easy flowers for my daughter and family in Australia The flowers are always beautiful and fresh and the chocolates are loved by everyone Plus the prices compared with other companies are always lower But the goods are top class Show 3 replies

Bernie Taylor
Bernie TaylorWA4 posts
  Verified

Sending flowers to my sister who just had a hip replacement didn't seem like a great idea as she would need to 'look after' the flowers so I searched for a comany that delivered chocolate treats and found that EASYFLOWERS offered a superb range of delicious treats that someone recovering from surgery would really enjoy. I ordered the Luxe Mix 24… Read more ·  1

pieces selection. The ordering process was easy and I appreciated the updates as to the progress of my order. My sister loved her delivery and said the chocolates were the best she has tasted in years ! so thank you EASYFLOWERS for offering such a great range of flowers and sweet treats.

Richard
Richard
  Verified

I am very grateful to Easyflowers for selecting and delivering roses in a vase plus my message on the occasion of an anniversary. My beloved was over the moon. Thank you Easyflowers.  Show reply

Negative reviews

Sarah V.
Sarah V.QLD
 

This hasn't been a great experience. This is an agency that sends out orders to florist so the middle man so to speak, which has been painful to deal with during the issues with the 2 x orders. Flowers didn't survive more than a couple of days, had 2 bouquets ordered from UK for me. Really difficult to get a response too, lots of back and forth.… Read more

My parents ordered the flowers from UK and the most expensive bouquet was over $170. This is not acceptable life of bouquet, nor customer service. My mum was offered a $30 refund or a voucher to use them again, which we won't be doing obviously. They refused to deal with me as the recipient which made things harder too as both parents elderly and on UK timezone, some flexibility with this would have been helpful. Very disappointing as I love flowers!!

EASYFLOWERS
EASYFLOWERS    

Hi Sarah, We sincerely apologise for the… Read more

Meagan
MeaganNSW7 posts
  Verified

Ordered at 1015am for same day delivery for 80th birthday. First they didn’t have the flowers - I was more than happy for substitutions. At 3.15pm they advised delivery could not be made same day. Was very disappointed with the lack of communication and transparency in their service. Got a $50 voucher for next time - what a waste, I won’t be back.… Read more

Refunded money will take days to reach my account so now paying more money to get flowers delivered a day late. Would not recommend.

EASYFLOWERS
EASYFLOWERS    

We are very sorry to hear about your experience and… Read more

Sharon R.
Sharon R.QLD2 posts
 

Terrible flower arrangement. I was so diappointed when they arrived. The flowers were wiltered and for the price i paid got no joy from them. Would not recommebd at all.

EASYFLOWERS
EASYFLOWERS    

Hi Sharon, We sincerely apologise for the… Read more (+2 replies)

Recent reviews

Gem
GemNSW10 posts
  Verified

Will not go anywhere else, always easy always beautiful and takes the stress out of worrying missing Birthday ,Mother’s Day etc. I have never had a bad experience at all with easy flowers customer communication is top notch again another flawless delivery and beautiful arrangement. Show reply

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John
JohnNSW2 posts
  Verified

Paid extra for Go Large Tulips. $174.40 total. I was embarrassed to present them to my wife who is the most brilliant Mum for Mother’s Day. Tried resolving with them but they gave me the complete run around. Claims of images not received via text and offering up invalid email addresses where I can send a photo, even though they had already seen it, etc. etc. The image is attached to this review EasyFlowers. Thanks for nothing! Never again.

EASYFLOWERS
EASYFLOWERS    

Thank you for taking the time to share your feedback… Read more

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