Qantas
4,557 reviews
We arrived home early morning very exhausted on a non Qantas flight The check in staff at Qantas Sydney and the supervisor present changed us to a much earlier flight home. They were so helpful and friendly which was greatly appreciated by us Show details
qantas points are useless for planning a trip. business seats are never available. i cant book 12 months ahead. The crews and the cabins are really good but that is no good to me if i cant get a ticket. im really happy with the cheaper china airlines. i could only get an economy seat to NZ 4 months ahead and on paying for it the taxes and fee… Read more
made it not worthwhile. I have flown twice on air Koryo the north korea airline and its service, every thing considered was better than qantas
I discovered my seat 16C on flight QF761 today is broken ( doesn't hold and shifts back 50-100mm needs tightening ) and during the announcement was told we could move seats during the flight. So I did and then was told I was not allowed to sit beyond the premium row ( rudely by a female hostess ) however multiple other people did move to others… Read more
seats in front before myself. This is very poor Qantas and I'm disappointed with being uncomfortable for a 4 hr flight.
Do better!
Besides this the food service was acceptable, just not happy about the poor seat.
Fix it!
Reviews with attachments
Qantas, no longer the spirit of Australia – Qantas used to be my airline of choice, though in recent times each of my flights in recent times have been delayed. Today flying out of Kalgoorlie, Western Australia, my Qantas flight was delayed due to 'sever weather' in Perth, the very same weather than had no impact on two Virgin flights departing and landing and leaving on time from the same destination. Maybe this is why all our flights are delayed. Show details
What has happened to one of the greatest Australian icons? – I’ll start my review with summing it up - I’m ashamed about what has happened to our national airline - the face of Australia in the skies. Let’s start with a good - there is only one thing - safety record. That’s about it. The bad: 1. They are significantly more expensive than competition 2. They don’t care about their customers and employees.… Read more
3. If you ever will try to contact their customer support you either won’t get through or will not be helped. 4. 4. One of the poorest customer support I ever experienced. 5. If you have no straightforward easy resolvable problem they won’t help you and there are no ways to escalate problems within Qantas. 6. Some of their services are not linked and they won’t take accountability for that. E.g. you may buy a lounge pass, the lounge might need to close (during your allowance to be in there). They will kick you out and won’t reimburse you. 7. They will sell you a ticket on their website with QF number which may be share coded with another airline and Qantas will take no responsibility if anything will go wrong with that flight and logistics around it.
With my approach to support local/Australian made goods first after having a couple of significantly negative experiences with Qantas I’m making my conscious decision to stop purchasing any of their products and services. I also do not recommend using them to anyone else until they will change their corporate attitude. Some of my experiences I detailed in attached to this review video.
During a recent Qantas flight from Tokyo to Melbourne, I sustained a medically diagnosed second-degree burn to my upper leg after a hot coffee spilled during inflight service. I had requested a coffee with oat milk and was provided the coffee and milk in two separate cups without lids. While handling the drinks in the confined seating area, the… Read more
hot coffee spilled onto my leg despite me wearing long pants and having a Qantas blanket covering me.
I immediately alerted cabin crew as I was in significant pain. While I was provided a burn treatment product, I was not provided cooling first aid such as cold water or a cold compress, nor guidance on how to properly cool the burn. At the time, my skin had blistered and later developed into an open wound.
Due to the confined aircraft bathroom space and limited mobility following the injury, it was extremely difficult to manage the burn myself. After arrival, I was also not directed toward any medical assistance despite later requiring multiple medical visits, wound care, and ongoing dressings over several weeks.
The injury significantly impacted my mobility, ability to work, and resulted in ongoing medical and transport expenses. I provided Qantas with medical documentation, photographs, and receipts, however they declined reimbursement and advised they considered the matter closed.
I am very disappointed by the overall handling of this experience and honestly so much expected better from Qantas
Sydney to Christchurch Overpriced and terrible service. Both flights delayed for over an hour. Ran out of food options on outward flight. Business is truly rubbish TIP : Fly Emirates for same price and massively better experience. Never again! Show details
As a passenger I am always treated as if I am invisible by the airline employees of Qantas. I get on the aircraft and no acknowledgment. I get off the aircraft and no acknowledgement as the hostie always turns to another hostie to talk to them when I approach. I wear neat and good clothes. Qantas is Just a rude airline to do business or travel… Read more
with, in my opinion. This airline I have seen decline in quality customer service since mid eighties where you were respected as a paying passenger to what it is today - a total shame. I have seen some of the rudest interactions ever with passengers and Qantas employees especially in the last ten years - over such small and insignificant matters - way more than I thought I ever would. This review has been made by myself, a former Senior Commercial Pilot, now retired.
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Qantas drop with the quality. Who ever thought that Hot dogs ar good option for meal on the plane? I had stomach problems after this. Show details
Simply one of the worst customer service experiences I've ever had. I spent 3 days calling to add my baby to my flight, almost 2 hours per call, and they resolved my problem? No! Show details
We recently took a regional Qantas flight from Port Hedland, WA to Perth. Despite the extreme heat at boarding (44 degrees), all of the flight attendants were incredibly kind, patient, and professional. One flight attendant in particular, Claire, truly stood out. She was exceptionally helpful, warm, and thoughtful. After I accidentally spilled… Read more
red wine on my fiancé, Claire promptly assisted us with wipes and soda water, making the situation far less stressful.
Throughout the flight, she went above and beyond, even surprising us with a handwritten card accompanied by chocolates and chips. The card was so personal and detailed, especially considering our brief interactions, and it really made our day.
It’s employees like Claire who create memorable experiences and keep customers coming back. Thank you, Claire, and thank you Qantas for such a wonderful flight experience.
Thanks Claire!
A beautiful experience after a long time in my long haul flight. The crew set tone by being hospitable and emphatic. Cheery and positive crew in economy - Silva, Donna, Melinda and Narelle were absolutely outstanding as they dished out our meal and made our journey memorable. As I stretched my leg they were very hospitable and spoke to me as I… Read more
stood forlorn. Being a cancer patient stretching is important and I for once didn’t feel like I was invading anyone’s space. They spoke to my family and were very hospitable ensuring everyone once was comfortable in the flight. There interaction with everyone was polite and enthusiastic. The plane itself was as every other economy plane so like a car and bus it was a fantastic ride.
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The worst customer care absolutely no answer when you complaint I will never book an international flight again in my life. Show details
Current state of Qantas Customer Service wait time: 1 hour 2 mins. This is the current waiting time for a call being put on hold. Highly suggested to use Call Hold Assist (iPhone users) whilst waiting for calls to be answered. Photo evidence attached of time elapsed in calling Qantas phone number 131313. Show details
Disgusting putrid feral food! Paid $1,700 for 2 people to fly ONE WAY from melbourne to darwin and disappointed to say the least! Got food that wasn’t even hot, the potato’s tasted like they had been frozen for 3 years and the chicken honestly made me gag. You can’t tell me this food isn’t left over garbage from somewhere else. I wouldn’t be… Read more
surprised if everyone got sick after this meal!! Worst flight for money. i’ve had better food on every single other airline for 3 times less than this price!
Horrible is an understatement. I transferred points into my Qantas account to book a flight. Their website keeps throwing me a generic error message and won't let me complete my booking. I downloaded the app and it won't let me log in to my account. I've been on hold for over an hour now. I wish I could give 0 stars.
- +3
Our luggage was totally wrecked with quantis dissatisfied customer would not recommend flying Quantis.Wheels missing on luggage,cracks on suitcases,brand new pram even though bubble wrapped still scratched and scrapes on it.Flew from Perth to Melbourne then Melbourne to Wellington on the 12/10/2025.Got to the airport in Wellington to find our… Read more
luggage damaged tried to report it at the customer service desk only to be told by the young boy at the service desk that he didn’t no how to write up a report as our flight arrived 1am in the morning.Also there was another lady from the same flight as us with a damaged suitcase her case was ripped and her clothes were hanging out of it.She also was having trouble trying to report her suitcase.Please Quantis yous need to do something about your baggage handlers and refund your customers for the damage caused by your carelessness not acceptable.
If you write a review on Product Review about Qantas you will be contacted via email to send your phone number. Then a scam Qantas customer service officer will call offering you compensation and ask for personal details. This is a scam!!!!! Please do not send your number.
Latest follow-ups
Business class so small I could barely get out of my seat. A seat that didnt work and couldnt recline which was a running joke amongst the crew. No seats worked. No air conditioning. I didnt think it possible but they some how managed to make the… Read more
toilet smaller. The food was some slop a child made - badly. Just the bottom of the barrel 3rd world. Avoid qantas
Follow-up · It was a full flight on a 737 800 of nearly 5 hours. For anyone thinking business class is special. All airlines have reduced business class down to nothing. A size 16 person would have great difficulty getting in and out of the seats or even getting into the toilet.
So Qantas . How lovely it is to fly with you every week . To pay your rediculas prices for the convenience at no loyalty other than the lounge pass at which my 56 overpriced flights a year are just enough to scratch through. But with this $20000… Read more
benefit I receive per year if I was to turn up early, with flights a plenty to the same destination before and not booked out may I ad . It’s a solid business investment to leave someone , a loyalty member in the lounge (7hrs) till there flight is due (because the book economy) why not it’s no benefit if your planes don’t fly or late ) Now I’m now multimillion dollar business. But wow sorry don’t take a flight worth $100 more because you’re early . Please pay $400 if you want or eat and drink that $100 in your 7hr wait…. Good to see you got more consumer savy after Covid . What a joke
Follow-up · Another Qantas moment. If you purchase a ticket on sale just be mindful if the plane is full because somehow with all there technology they can overbook a flight . But not so being the case. Lets resell your ticket at a ridiculous amount, you only payed $169, but on checking there was still a seat on that flight but it was $845. My seat , money grab.
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21.03.2026 Found our suitcase damaged on the baggage carousel, we immediately walked over to the baggage claims office that was right next to the carousel to show and report the damage, was told by the female worker that it was not something I could… Read more
claim. In absolute disbelief I asked 3 times that I wanted to make a claim, only to be dismissed again. As we were going on to an international flight I had no choice but to purchase a new suitcase so we could continue our holiday. I submitted an online claim, over the following week I followed up with several photos and additional information they had requested about the whole situation. 13.04.2026 I have Just been advised that I needed to report the issue at the time it had taken place. Which I did. Our claim for reimbursement has been denied. The mistake I made was to insist my report was documented at the time. I should have taken a photo of the suitcase on the counter at that time as proof it was reported. Over many years our families have always chosen Qantas over other airlines. The way we have been treated over this claim has been absolutely unacceptable. We will never use Qantas again.
Follow-up · After a number of calls and pleading my claim, it all fell on deaf ears. We are just a number. Never Fly Qantas
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Positive reviews
Been travelling with Qantas since 2005 and have been a loyal customer in all my travels accept for the 1 time my brother in law insisted we travel ANZ because we're Kiwis living in Oz and it was a cheaper fare to LA/Vegas in 2013. That was the last time we used the disgusting ANZ and have faithfully used Qantas since around the world and 6 more… Read more
times to the US. As a diabetic and recent stroke recipient, Qantas have been amazing in the delivery of first class service in flights, connecting international/national and general care of their customers. Keep up the great work Qantas, you're a credit to your country!
Booked hotel through Qantas Hotels. Spent almost $500 two months ahead but accidentally booked a hotel of the name I wanted but in the wrong city. Notified Qantas of issue within 7 minutes but Qantas refuse to provide a refund given T&Cs. Qantas blames the hotel for refusing to provide refund but won’t try different options such as refunding me and finding someone else for the booking. Qantas are still taking bookings for the same hotel. Show details
We flew from Queenstown to Melbourne The service from all the staff on board was outstanding! One of the air hostess on our flight was the longest serving, 55 years!!! Congratulations to her & thankyou to you & all the other air hostess ladies who all provided friendly caring service! The food was delicious too! Keep up the great work Qantas! Show details
Negative reviews
The most expensive airline by far with worse service than all other airlines I have travelled with. I have unfortunately had to travel frequently recently due to family tragedy. Sitting on the same flights on multiple occasions being served consistently crap the onboard meals. They frequently run out & there becomes no choice but to have what's… Read more
left( which is obviously the worst option yet it is still served flight after flight). Qantas seems to have a preference for disgusting unhealthy pies or pasta dishes & are honestly gross. Wifi is unreliable if there if there is even the option. The seats are so hard & uncomfortable - on long flights (Brisbane to perth & returns) it actually becomes painful. Some flights are so packed with seats there is no option to recline at all. In my recent experiences they have actually been on time for a change.
We booked Direct and paid for flights to Bali from Melbourne, paid extra for our choice of seats in December In June, 2 weeks before we leave, they have asked us to pay extra money ($75)each to confirm our seats. Never heard of this before. Has anyone else had this happen? Show details
[Name Removed] at Melbourne airport check in counter is racist he don't deserve to work for a company like Qantas at all he is against people of colour he behaves aggressive if your not white and uses demeaning offensive language against people of colour we have reported to Qantas and humans rights of Victoria . No more white Australian policy… Read more
[Name Removed] !! I'm setting this record straight Qantas should remove you immediately for your actions on the 1 -6-26 for telling a traveler you won't let them travel to their destination how dare you !!!! If Qantas doesn't do anything we will assume white Australia policy is still at play and this is against human rights!!! Awaiting response from Qantas !
Recent reviews
It’s a crappy airline and only surviving in Australia as there’s no direct competition. Their frequent flyer system is dodgy and tries to restrict you in any way possible to proceed to the next level. .
I have travelled alot internationally and have used many different carriers. I have flown on one Qantas return short domestic and one return international flight, both economy class. On all occasions I would have to say that in comparison to their competitors, the seats and food are suboptimal, especially onsidering the inflated prices. … Read more
After witnessing what they offered passengers in business class, if it were me, I would want my money back. The seats on both international flights had seperate issues and one flight didn't offer a pillow or blanket For breakfast on my most recent overseas trip I was presented with only what I could describe as something parents with no time would throw in a bag and give to their primary school children. It include a bottle of water, a small apple, packet of dried fruit, a muesli bar and tub of diced fruit. Sorry Qantas, not something I'm interested in enduring again.
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