Australia Post

It's okay, Ever since the internet took over and emails, messages and whatnot have been in use, postal services are just not the same. It does have fast posting, and the cards aren't beaten up when they reach them, but isn't it easier to just give them a quick text? The only circumstances I would use it is if I'm sending it with a parcel or if I'm sending to an elderly person who completely refuses to get a phone.

No it’s not Australia post it’s actually lazy post. I signed a contract with them to leave parcels at my door from December 2025 to December 2026. I got parcel delivery cards x 2 to pick up at post office. These cards have been sitting in my mail box for days one parcel was a documents from my mother lawyers regarding her will that I needed… Read more

urgently. Lazy drivers. When trying to chase these it has been a bloody nightmare. 3 calls with women who don’t care This is so wrong when I filled out numerous forms last year to leave all my parcels at my door. If I see the driver again today I will give him a piece of my mind. A company that has stuff so many Australians. Not good enough. Get your act and fast.

Australia Post picked up my parcel at 4.00pm in Sydney and it was delivered to me in Melbourne by 1,00pm the next day. All tracking info was updated regulalrly. Excellent Service Show details

Sorry folks, but their delivery parcel staff stink, I orderd 2 rear vision mirrors for my invalid electric mobility scooter from AliBabba, Au Post informedme of delivery between 2 and 4 pm, I was home sitting in my lounge waiting for the delivery… Read more

and at 10 minutes to 4 he arrived, my from door was open and I got up to greet the delivery driver only to stand atthe front door and watch him throw the parcel up the drive onto my fron step, 6 metres and crunch, Glass sound breaking and mirrows destroyed, I sent email to AU Post onlyto say they would investigate how my Electric Scooter was damaged by driver, YES THEY are going to investigate, no one said he damaged my Scooter thatis keptin the back of my car.Buyers beware they employ cowboys.

I use my Australia Post app like most people to track my parcels. A few months ago somebody's parcels showed up on my app. I live in Singleton NSW and these deliveries go to Hobart in Tasmania. There is no sender details and no recipient details. I… Read more

have contacted Aus Post several times asking them to contact who ever they need to to get these parcels removed from my app. All I get back is "contact the sender " I mean [Content Removed] I don't have access to that information because if I did I would have already done so. They are absolutely useless in helping me solve this issue. Yes I can delete it off my app but with my husband's bad memory he doesn't know if it is his parcel or not. And secondly why should I have to. I may have to do away with the app as it's driving me mad and Aus Post doesn't want to help!!

The utter hopelessness of it all – Australia Post would have to be this nation's DISGRACE! I live in an independent garden villa within a small retirement village complex. For 16 years, the drivers have refused to deliver packages to me....& other residents, but instead try to… Read more

deliver to the nursing home, where they just dump the stuff at the front door, or on the internal road....in all weathers.....or down at the local post office. I then have to (at 82, with mobility issues) try & get down there to collect & cart home. Letters! Emails! Phone calls! Nothing works! They are just too lazy & incompetent. WHAT DO I HAVE TO DO TO GET MY MAIL??!!

What a fantastic company to deal with. I have NEVER had any issues with Australia Post and their service is second to none. The drivers that contract to Australia Post are also excellent and always use care when delivery parcels. Well Done Australia Post be proud. Show details

Despite my previous review complaining about a parcel which had been mailed early March to the UK and still not delivered by May - I now need to retract those comments. After a lengthy wait to go through the process of being passed from tracking and consultants, I eventually spoke to an international customer help staff member. She was very… Read more

efficient and within a few minutes had located my parcel. Apparently, the parcel had reached the UK within 6 days and an attempt to deliver it was unsuccessful as the residents were not at home. The postman attempted another delivery the following day, but once again the residents were not home. In fact they were out of the country. The parcel was then held at a local post office for several weeks. As it was not claimed, it was then sent back to Australia and I believe it is now in a Sydney depot. Apologies to Australia Post for not understanding the process in place when I posted my first review.

Australia Post consistently delivers a highly professional and efficient service. Their reliability and commitment to getting parcels delivered on time is truly commendable. Staff are courteous, helpful, and always willing to go the extra mile to assist customers. The entire process—from lodgement to delivery—is smooth, well-organised, and handled… Read more

with great care.

What stands out most is their attention to detail and strong customer service focus. Even during busy periods, they maintain excellent communication and ensure items are handled securely. It’s clear they take pride in their work and strive to provide a dependable service to the community.

Overall, an outstanding level of professionalism and efficiency—highly recommended.

My parcel is addressed to go to Western Australia and it appears to be stuck in a loop going from Brisbane to North Queensland....for the 3rd time. Cannot get a human to help via online or phone. It has been 2 weeks since posting and its estimate is another week but in is going to North Queensland again so it will not reach my customer for over 3… Read more

weeks least. It needs human interference to correct and Australia Post does not have a mechanism to talk to humans. Id*ots. Tracking Overview

Journey

Past milestone: Label created by sender

Shipping information received by Australia Post

BRISBANE CITY QLD • Mon 4 May, 8.21pm

Shipping information received by Australia Post,at BRISBANE CITY QLD,on Mon 4 May, 8.21pm Past milestone: We've got it

Received by Australia Post

MILTON QLD • Tue 5 May, 9.04am

Received by Australia Post,at MILTON QLD,on Tue 5 May, 9.04am Current milestone: It's on its way Item processed at sorting facility

BRISBANE QLD • Wed 6 May, 1.22pm

Item processed at sorting facility,at BRISBANE QLD,on Wed 6 May, 1.22pm Item processed at sorting facility

BRISBANE QLD • Wed 6 May, 1.30pm

Item processed at sorting facility,at BRISBANE QLD,on Wed 6 May, 1.30pm In transit to next facility

REDBANK QLD • Wed 6 May, 10.20pm

In transit to next facility,at REDBANK QLD,on Wed 6 May, 10.20pm Arrived at facility

FAR NORTH QLD • Thu 7 May, 12.59pm

Arrived at facility,at FAR NORTH QLD,on Thu 7 May, 12.59pm Arrived at facility

FAR NORTH QLD • Thu 7 May, 12.59pm

Arrived at facility,at FAR NORTH QLD,on Thu 7 May, 12.59pm Item processed at sorting facility

WELSHPOOL WA • Tue 12 May, 3.09am

Item processed at sorting facility,at WELSHPOOL WA,on Tue 12 May, 3.09am In transit to next facility

WELSHPOOL WA • Tue 12 May, 10.17pm

In transit to next facility,at WELSHPOOL WA,on Tue 12 May, 10.17pm Arrived at facility

SYDNEY NSW • Fri 15 May, 3.40pm

Arrived at facility,at SYDNEY NSW,on Fri 15 May, 3.40pm In transit to next facility

CHULLORA NSW • Fri 15 May, 10.31pm

In transit to next facility,at CHULLORA NSW,on Fri 15 May, 10.31pm Arrived at facility

BRISBANE QLD • Sat 16 May, 10.23am

Arrived at facility,at BRISBANE QLD,on Sat 16 May, 10.23am Item processed at sorting facility

BRISBANE QLD • Sun 17 May, 4.42pm

Item processed at sorting facility,at BRISBANE QLD,on Sun 17 May, 4.42pm Arrived at facility

CENTRAL QLD • Mon 18 May, 1.30pm

Arrived at facility,at CENTRAL QLD,on Mon 18 May, 1.30pm In transit to next facility

BERSERKER QLD • Mon 18 May, 1.38pm

In transit to next facility,at BERSERKER QLD,on Mon 18 May, 1.38pm Item processed at sorting facility

FAR NORTH QLD • Mon 18 May, 9.57pm

Item processed at sorting facility,at FAR NORTH QLD,on Mon 18 May, 9.57pm Item processed at sorting facility

BRISBANE QLD • Tue 19 May, 7.02pm

Item processed at sorting facility,at BRISBANE QLD,on Tue 19 May, 7.02pm In transit to next facility

REDBANK QLD • Wed 20 May, 4.49am

In transit to next facility,at REDBANK QLD,on Wed 20 May, 4.49am Arrived at facility

CENTRAL QLD • Wed 20 May, 1.56pm

Arrived at facility,at CENTRAL QLD,on Wed 20 May, 1.56pm In transit to next facility

BERSERKER QLD • Wed 20 May, 2.14pm

OMG I had a package redirected over a month ago. Auspoost provides no way to speak to an agent but 3 weeks ago a supervisor did call me and promise they sorted my deliver at that it would arrive by 26 May. Its now June . Web tracking shows its waiting at the old PO, Phone tracking states its being redirected and she stated on the 23rd May its on… Read more

the way - a 3 hr trip. I now have to buy new Business clothes as these cant now arrive on time for this very important interview..

I have epilepsy and therefore cannot drive. I order everything online. Ive heard all the bad news about aus post drivers not dropping off parcels and simply driving away but saying the owner wasnt home. Ive never experienced it myself until this morning. Literally sitting in the front room of my house I see the postie pull up, not even get off his… Read more

bike, and put a letter in my letterbox. A few minutes later I get an email to say I wasnt home and therefore have to go to a collection point to pick it up. This will require an uber there and back. Im absolutely disgusted in this. Shame on you aus post

So my parcel started at Chullora nsw on Friday arrived in Newcastle on Saturday so my parcel is 51km away they put on my tracking I would receive it either 1st -2nd July but auspost have now decided to sent it on a 2000km journey to Queensland only to be sent it back again WTH come on auspost this is crazy who’s running this show bunch of muppets or what it does not make any sense at all Show details

I am a business account holder of over ten years. I accidentally overpaid for two international shipments. I won't go into the details how. But essentially I paid for double the weight on both shipments to Canada. On occasion in the past, I have underpaid for some of my post items, and was quite promptly pulled up by Australia Post's automated… Read more

system and was billed accordingly for the extra amounts. As of right now, I have overpaid $300 but no automatic process exists for over payments. I have lodged two enquiries and still, weeks later, I am still trying to get my $300 back. I was promised a phone call in two days. That was five days ago.

My international express package (that I paid extra postage for) has been on an extended trip around Australia. It came to Perth from Sydney, then went to Canberra, now its back in Sydney. AusPost have changed the arrive time (again) So according to them it's not late now. Their complaint system is an AI with an IQ of 10 who's sole job is to is to… Read more

take you in a frustrating circle and then drop you at the beginning. This is not the first time. I dread any package getting into their hands. Sadly we don't have a choice If the sender uses this awful service. Only time will tell if my package ever arrives or if they will just keep moving the goal posts which seems to be their main occupation.

I am paying the same postage for parcels as the people who get their eparcels DELIVERED TO THE DOOR, but because I do not live in Melbourne or Ballarat, but 300m at the back of a major highway that runs through the little town I live in, I have to go and PICK IT UP MYSELF AT A DELIVERY POINT THAT IS TOO DANGEROUS FOR ELDERLY PEOPLE (dangerous… Read more

steps!)! There ARE couriers in the area that WILL deliver DOOR-TO-DOOR, like Caledonian Transport that ALWAYS delivers to my place, but Australia Post has put DTD delivery IN THE TOO-HARD BASKET. Shockingly bad service from Management, as the local AusPost deliverers have been told NOT TO get out of their cars. This may be cheaper for AusPost, but for us - over 70s - it is A GROSS INSULT! DO BETTER AUSTRALIA POST!!!

ORDERED A GUITAR FROM CHINA through ebay. The lead time for delivery was 3 months. This was one month to build and two month sea voyage ( slow boat from China). It finally arrived after 3 months to Sydney. I was tracking it through AusPost app. After enquiring about my delivery AusPost said because the package exceeded 105 cm in length it was… Read more

rejected and would be sent back to China. And there is nothing that they can do to interfere with the process.

Flagged and to be returned to sender because of exceeding 105 cm. It probably exceeded by 100-200 mm. WTH No option for me to do ANYTHING. Why can't I organise my own courier for the final leg or even pick it up myself ? Just can't believe it. If the seller had organised ANY other courier there would have been no problem. I have previously ordered guitars from China before ( AliExpress ) and had no problem by using other couriers. WHAT A JOKE. Really bitter about this.

DO NOT WASTE YOUR MONEY on EMS (express international shipping) from Japan, as it is only express within Japan. Once your package enters Australia, it is treated like regular mail. Updated estimated time of delivery from Sydney sorting center to Perth metro is now 5 business days. DHL all the way from now on. Show details