Australia Post

I have recently received my package from auspost, and may I say, TERRIBLE, service. They had THROWN my package full of nail supplies, I do not work as a nail tech, but if I was, they would be hearing alot more from me. Now, let me get into the SINFUL service I received. I have two six foot pillars next to my front gate, they are hollow. Guess… Read more

where they put my package? INTO the PILLAR. I am a 5"3 woman, HOW AM I MEANT TO GET THAT? I contacted the customer hotline for auspost and I could say is, it was a disappointment, they completely disregarded the whole case. Overall, all i can say is that I'm disgusted at AusPost.

If I could give Aus Post a minus I would. 1 star is too generous. Why? This is a government department and those who work there are public servants (who do not serve). The head seemed to receive an extraordinary pay package, incomparable to anyone in private industry. Government departments exist to serve the Voters. So one expects 5-star service.… Read more

My package was being delivered from a well known shop. It cost an amazing amount for the p & p. This was the first time I had purchased from this shop. Other retailers have boxes where I always written, "please do not use Aus Post". It had a very negative reputation in this area. I have always had seamless service from private couriers. My parcel was sent from Melbourne to Brisbane, and my heart fell when I saw the parcel was coming by Aus Post. The Aus Post trip took over 1 week. Delivery was given as Wednesday or Thursday. Who waits for 2 days for mail? My written delivery instruction, printed on the package, was to drop the package in a safe locked area. Postman [Name Removed] decided something else. Luckily someone (E) was at the site and answered the bell. P [Name Removed] was informed to put the package in the safe area. No, [Name Removed] decided. You tell me your name and sign, this. P [Name Removed] held the package tightly. It was stated that there would be no signature until the package was deposited as per the instructions on the package. P [Name Removed] yelled ...my company... and went off on a mini vehicle. He yelled back to E to go to the post office and collect the package. E yelled back that he was a thief and the post office was not convenient. There were numerous reasons, apart from paying to have the parcel delivered, as to why it was not convenient to go to the post office during their opening hours. The local Labor MP, who was not available to speak, apparently cannot arrange for public servants in Aus Post to do their jobs. Would the police collect the stolen package? Would Consumer Affairs take this up with another one of our mismanaged, "fat" government departments? Can anyone explain why Postman [Name Removed] refused to deliver the package?

Item coming from Sydney to geelong. Yesterday it arrived at Avalon which is the correct direction. This morning it’s on board for delivery -“ great” I thought until I noticed that is on board for delivery from Casterton which is on the SA border! Well I look forward to the 10 hour drive to get it to me. Honestly just scrap tracking altogether as it’s unreliable and silly. Show details

Received notice from the tracking app that my parcel had been delivered. And left in a safe place. NO Not at front door, or in common area. It was left outside a garage, in the driveway, that was not mine. Sick of couriers being just lazy, and… Read more

putting a delivery just anywhere. When you don’t receive deliveries correctly, it can reflect on the company sending the item. Please lift your game. Hire people that can read, and actually do the job they are paid for. Luckily an honest neighbour found it and she delivered it to my door. ( I’m aged and don’t do stairs well now)

Australia Post isn't what it used to be. It's getting worse every day. They sent the package from customs to four different delivery depots within three days. Not only did the parcel arrive late, but the items that arrived were all damaged. This is… Read more

the second time this has happened. I tolerated it the first time, but now every parcel is arriving damaged and late. I've asked the companies I buy from to stop sending me parcels via Australia Post.

Australia Post picked up my parcel at 4.00pm in Sydney and it was delivered to me in Melbourne by 1,00pm the next day. All tracking info was updated regulalrly. Excellent Service Show details

What a fantastic company to deal with. I have NEVER had any issues with Australia Post and their service is second to none. The drivers that contract to Australia Post are also excellent and always use care when delivery parcels. Well Done Australia Post be proud. Show details

Despite my previous review complaining about a parcel which had been mailed early March to the UK and still not delivered by May - I now need to retract those comments. After a lengthy wait to go through the process of being passed from tracking and consultants, I eventually spoke to an international customer help staff member. She was very… Read more

efficient and within a few minutes had located my parcel. Apparently, the parcel had reached the UK within 6 days and an attempt to deliver it was unsuccessful as the residents were not at home. The postman attempted another delivery the following day, but once again the residents were not home. In fact they were out of the country. The parcel was then held at a local post office for several weeks. As it was not claimed, it was then sent back to Australia and I believe it is now in a Sydney depot. Apologies to Australia Post for not understanding the process in place when I posted my first review.

I wish I could give zero stars. My parcel left Perth on 27 May, and since then the tracking history has recorded 39 separate scans across 13 different suburbs — yet the parcel still hasn’t been delivered. The logistics make absolutely no sense. For example, the parcel was sent from Bayswater to Ballarat, despite its destination being an eastern… Read more

suburb of Melbourne. Watching the tracking updates has become a bizarre game of “Where will my parcel go next?” rather than a delivery service. Weeks later, I still have no parcel and no clear explanation from AusPost. This level of inefficiency is unacceptable. Customers pay for a delivery service, not a sightseeing tour of Victoria for their parcels.

It's okay, Ever since the internet took over and emails, messages and whatnot have been in use, postal services are just not the same. It does have fast posting, and the cards aren't beaten up when they reach them, but isn't it easier to just give them a quick text? The only circumstances I would use it is if I'm sending it with a parcel or if I'm sending to an elderly person who completely refuses to get a phone.

No it’s not Australia post it’s actually lazy post. I signed a contract with them to leave parcels at my door from December 2025 to December 2026. I got parcel delivery cards x 2 to pick up at post office. These cards have been sitting in my mail box for days one parcel was a documents from my mother lawyers regarding her will that I needed… Read more

urgently. Lazy drivers. When trying to chase these it has been a bloody nightmare. 3 calls with women who don’t care This is so wrong when I filled out numerous forms last year to leave all my parcels at my door. If I see the driver again today I will give him a piece of my mind. A company that has stuff so many Australians. Not good enough. Get your act and fast.

My parcel is addressed to go to Western Australia and it appears to be stuck in a loop going from Brisbane to North Queensland....for the 3rd time. Cannot get a human to help via online or phone. It has been 2 weeks since posting and its estimate is another week but in is going to North Queensland again so it will not reach my customer for over 3… Read more

weeks least. It needs human interference to correct and Australia Post does not have a mechanism to talk to humans. Id*ots. Tracking Overview

Journey

Past milestone: Label created by sender

Shipping information received by Australia Post

BRISBANE CITY QLD • Mon 4 May, 8.21pm

Shipping information received by Australia Post,at BRISBANE CITY QLD,on Mon 4 May, 8.21pm Past milestone: We've got it

Received by Australia Post

MILTON QLD • Tue 5 May, 9.04am

Received by Australia Post,at MILTON QLD,on Tue 5 May, 9.04am Current milestone: It's on its way Item processed at sorting facility

BRISBANE QLD • Wed 6 May, 1.22pm

Item processed at sorting facility,at BRISBANE QLD,on Wed 6 May, 1.22pm Item processed at sorting facility

BRISBANE QLD • Wed 6 May, 1.30pm

Item processed at sorting facility,at BRISBANE QLD,on Wed 6 May, 1.30pm In transit to next facility

REDBANK QLD • Wed 6 May, 10.20pm

In transit to next facility,at REDBANK QLD,on Wed 6 May, 10.20pm Arrived at facility

FAR NORTH QLD • Thu 7 May, 12.59pm

Arrived at facility,at FAR NORTH QLD,on Thu 7 May, 12.59pm Arrived at facility

FAR NORTH QLD • Thu 7 May, 12.59pm

Arrived at facility,at FAR NORTH QLD,on Thu 7 May, 12.59pm Item processed at sorting facility

WELSHPOOL WA • Tue 12 May, 3.09am

Item processed at sorting facility,at WELSHPOOL WA,on Tue 12 May, 3.09am In transit to next facility

WELSHPOOL WA • Tue 12 May, 10.17pm

In transit to next facility,at WELSHPOOL WA,on Tue 12 May, 10.17pm Arrived at facility

SYDNEY NSW • Fri 15 May, 3.40pm

Arrived at facility,at SYDNEY NSW,on Fri 15 May, 3.40pm In transit to next facility

CHULLORA NSW • Fri 15 May, 10.31pm

In transit to next facility,at CHULLORA NSW,on Fri 15 May, 10.31pm Arrived at facility

BRISBANE QLD • Sat 16 May, 10.23am

Arrived at facility,at BRISBANE QLD,on Sat 16 May, 10.23am Item processed at sorting facility

BRISBANE QLD • Sun 17 May, 4.42pm

Item processed at sorting facility,at BRISBANE QLD,on Sun 17 May, 4.42pm Arrived at facility

CENTRAL QLD • Mon 18 May, 1.30pm

Arrived at facility,at CENTRAL QLD,on Mon 18 May, 1.30pm In transit to next facility

BERSERKER QLD • Mon 18 May, 1.38pm

In transit to next facility,at BERSERKER QLD,on Mon 18 May, 1.38pm Item processed at sorting facility

FAR NORTH QLD • Mon 18 May, 9.57pm

Item processed at sorting facility,at FAR NORTH QLD,on Mon 18 May, 9.57pm Item processed at sorting facility

BRISBANE QLD • Tue 19 May, 7.02pm

Item processed at sorting facility,at BRISBANE QLD,on Tue 19 May, 7.02pm In transit to next facility

REDBANK QLD • Wed 20 May, 4.49am

In transit to next facility,at REDBANK QLD,on Wed 20 May, 4.49am Arrived at facility

CENTRAL QLD • Wed 20 May, 1.56pm

Arrived at facility,at CENTRAL QLD,on Wed 20 May, 1.56pm In transit to next facility

BERSERKER QLD • Wed 20 May, 2.14pm

OMG I had a package redirected over a month ago. Auspoost provides no way to speak to an agent but 3 weeks ago a supervisor did call me and promise they sorted my deliver at that it would arrive by 26 May. Its now June . Web tracking shows its waiting at the old PO, Phone tracking states its being redirected and she stated on the 23rd May its on… Read more

the way - a 3 hr trip. I now have to buy new Business clothes as these cant now arrive on time for this very important interview..

I have epilepsy and therefore cannot drive. I order everything online. Ive heard all the bad news about aus post drivers not dropping off parcels and simply driving away but saying the owner wasnt home. Ive never experienced it myself until this morning. Literally sitting in the front room of my house I see the postie pull up, not even get off his… Read more

bike, and put a letter in my letterbox. A few minutes later I get an email to say I wasnt home and therefore have to go to a collection point to pick it up. This will require an uber there and back. Im absolutely disgusted in this. Shame on you aus post

So my parcel started at Chullora nsw on Friday arrived in Newcastle on Saturday so my parcel is 51km away they put on my tracking I would receive it either 1st -2nd July but auspost have now decided to sent it on a 2000km journey to Queensland only to be sent it back again WTH come on auspost this is crazy who’s running this show bunch of muppets or what it does not make any sense at all Show details

I am a business account holder of over ten years. I accidentally overpaid for two international shipments. I won't go into the details how. But essentially I paid for double the weight on both shipments to Canada. On occasion in the past, I have underpaid for some of my post items, and was quite promptly pulled up by Australia Post's automated… Read more

system and was billed accordingly for the extra amounts. As of right now, I have overpaid $300 but no automatic process exists for over payments. I have lodged two enquiries and still, weeks later, I am still trying to get my $300 back. I was promised a phone call in two days. That was five days ago.

My international express package (that I paid extra postage for) has been on an extended trip around Australia. It came to Perth from Sydney, then went to Canberra, now its back in Sydney. AusPost have changed the arrive time (again) So according to them it's not late now. Their complaint system is an AI with an IQ of 10 who's sole job is to is to… Read more

take you in a frustrating circle and then drop you at the beginning. This is not the first time. I dread any package getting into their hands. Sadly we don't have a choice If the sender uses this awful service. Only time will tell if my package ever arrives or if they will just keep moving the goal posts which seems to be their main occupation.

I am paying the same postage for parcels as the people who get their eparcels DELIVERED TO THE DOOR, but because I do not live in Melbourne or Ballarat, but 300m at the back of a major highway that runs through the little town I live in, I have to go and PICK IT UP MYSELF AT A DELIVERY POINT THAT IS TOO DANGEROUS FOR ELDERLY PEOPLE (dangerous… Read more

steps!)! There ARE couriers in the area that WILL deliver DOOR-TO-DOOR, like Caledonian Transport that ALWAYS delivers to my place, but Australia Post has put DTD delivery IN THE TOO-HARD BASKET. Shockingly bad service from Management, as the local AusPost deliverers have been told NOT TO get out of their cars. This may be cheaper for AusPost, but for us - over 70s - it is A GROSS INSULT! DO BETTER AUSTRALIA POST!!!

ORDERED A GUITAR FROM CHINA through ebay. The lead time for delivery was 3 months. This was one month to build and two month sea voyage ( slow boat from China). It finally arrived after 3 months to Sydney. I was tracking it through AusPost app. After enquiring about my delivery AusPost said because the package exceeded 105 cm in length it was… Read more

rejected and would be sent back to China. And there is nothing that they can do to interfere with the process.

Flagged and to be returned to sender because of exceeding 105 cm. It probably exceeded by 100-200 mm. WTH No option for me to do ANYTHING. Why can't I organise my own courier for the final leg or even pick it up myself ? Just can't believe it. If the seller had organised ANY other courier there would have been no problem. I have previously ordered guitars from China before ( AliExpress ) and had no problem by using other couriers. WHAT A JOKE. Really bitter about this.