MyRate

They will be gone soon - surely - hopefully – Well I've been with MyRate for at least 15 years and at first the loan rate was very competitive. But gradually the interest rate increases crept well above all the other borrowers. I requested a rate review 8 months ago and was advised that though the ING rate was fixed they could manage their internal rate to lower my home loan rate - - nothing. Contacted them again when MyRate went >8% and other variable rates were at most 6.3. Result "sorry nothing we can do". They have your money and not interested in keeping you if your mortgage is on the lower side. You'll note that their lending awards listed on the web site are from 2012 & 2013. Has been all downhill from there. Goodbye MyRate.

Avoid. Poor rates, no loyalty to current customers – I've been with them for over ten years. Only competitive for new customers. Since then they have consistently failed to pass on rate cuts and have raised rates at the slightest opportunity. I currently pay 3.99% P+I for a investment loan and I'm about to move away for comparison rate starting with a 1... I blame me for not shopping around earlier.

Poor approach to long term customers – I chose Myrate in 2012 due to the excellent comparison rate on offer at the time. Since then however they have consistently failed to pass on rate cuts and have raised rates at the slightest opportunity. Having been a customer for 5yrs and started out with a great value loan, my current interest rate is ~1% higher then comparable products. This company has no consideration for long term customers and is focused on signing dup new clients and then gradually reducing the value of their product.

I will be refinancing to Bank Australia which offers a better value, more ethical product.