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90 listings

China Southern Airlines

International AirlinesChina Southern Airlines

4.7 from 4,348 reviews

Latest review: Have a flight booked with China Southern next week. The route has not flown now for 2 months due to the corona virus; however, they refuse to cancel the ticket without a huge surcharge and have

  • Transparency
    4.1 (55)
  • In-Flight Service
    4.7 (88)
  • In-Flight Entertainment
    4.4 (84)
  • Food
    4.4 (86)
  • Seat Room
    4.4 (88)
  • Value for Money
    4.3 (92)
  • Wi-Fi
    5.0 (1)
Korean Air

International AirlinesKorean Air

3.9 from 44 reviews

Latest review: I flew from Sydney, Australia to Incheon, South Korea last May on a morning flight. The service was fine but they made us put the shutters down for the majority of the trip. It would have been nice

Japan Airlines

International AirlinesJapan Airlines

3.8 from 40 reviews

Latest review: I booked a Japan Airlines ticket via Travelgenio.com for a flight from Singapore to Los Angeles via Tokyo on 4-5 April 2020. I got an email from Travelgenio on 01-Apr-2020 that the schedule of the

  • Transparency
    2.7 (6)
  • In-Flight Service
    3.4 (8)
  • In-Flight Entertainment
    3.1 (8)
  • Food
    3.4 (8)
  • Seat Room
    3.6 (8)
  • Value for Money
    2.6 (8)
  • Wi-Fi
    1.5 (2)
Singapore Airlines

International AirlinesSingapore Airlines

3.0 from 393 reviews

Latest review: I was an early bird to request for a refund and was told it would take 3 - 4 weeks. After 3 phone calls and 6 weeks of waiting, now I've been told it takes 14 weeks to get my refund!! We are

  • Transparency
    2.5 (50)
  • In-Flight Service
    3.2 (38)
  • In-Flight Entertainment
    3.4 (34)
  • Food
    2.6 (38)
  • Seat Room
    2.9 (40)
  • Value for Money
    2.5 (56)
  • Wi-Fi
    1.5 (6)
China Airlines

International AirlinesChina Airlines

3.4 from 38 reviews

Latest review: Booked to go to England in June direct on their Website . Received an text and email this Thursday, one section cancelled. With the help of the Customer service they guided me through the online

  • Transparency
    4.1 (7)
  • In-Flight Service
    4.2 (6)
  • In-Flight Entertainment
    3.7 (6)
  • Food
    3.7 (6)
  • Seat Room
    4.3 (7)
  • Value for Money
    4.3 (7)
Royal Brunei Airlines

International AirlinesRoyal Brunei Airlines

2.8 from 122 reviews

Latest review: I first contacted Royal Brunei on 2/4/20, via their website, requesting a refund for my cancelled flight in May. I shouldn't have had to contact them at all, but did not receive any proactive

  • Transparency
    2.0 (7)
  • In-Flight Service
    3.0 (13)
  • In-Flight Entertainment
    2.6 (12)
  • Food
    2.9 (11)
  • Seat Room
    3.1 (12)
  • Value for Money
    2.1 (16)
Hawaiian Airlines

International AirlinesHawaiian Airlines

2.8 from 101 reviews

Latest review: We had booked flights to Honolulu in June, the pandemic hit and we thought we had lost our airfares. We contacted HA through their Facebook page, received a quick response through Messenger advising

  • Transparency
    1.7 (7)
  • In-Flight Service
    1.8 (9)
  • In-Flight Entertainment
    2.1 (8)
  • Food
    1.3 (8)
  • Seat Room
    2.1 (9)
  • Value for Money
    1.9 (9)
Virgin Australia

Domestic Airlines and International AirlinesVirgin Australia · includes 2 listings

2.4 from 944 reviews

Latest review: I have to use a wheel chair and need help getting on and off the flights. Staff have always been attentive , can't do enough for me, I'm so thankful. A great airline and staff and sad if we lose

  • Transparency
    2.2 (110)
  • In-Flight Service
    2.5 (96)
  • In-Flight Entertainment
    1.9 (80)
  • Food
    2.2 (90)
  • Seat Room
    2.5 (99)
  • Value for Money
    2.1 (123)
  • Wi-Fi
    1.9 (28)
Air New Zealand

International AirlinesAir New Zealand

2.4 from 219 reviews

Latest review: No refund after Air NZ cancelled my 6 flights, value of A$6200. A credit will be applied automatically, where in the civilised can you get away with this stunt. They cancelled a service I paid for 12

  • Transparency
    1.9 (31)
  • In-Flight Service
    2.2 (21)
  • In-Flight Entertainment
    2.6 (16)
  • Food
    2.2 (17)
  • Seat Room
    2.2 (21)
  • Value for Money
    1.9 (33)
Vietnam Airlines

International AirlinesVietnam Airlines

2.6 from 68 reviews

Latest review: Booked a return trip to Europe and our flights were changed/cancelled multiple times due to COVID. Emailed them multiple times and a few weeks later I got a response saying that I will be receiving a

  • Transparency
    2.4 (14)
  • In-Flight Service
    3.4 (13)
  • In-Flight Entertainment
    3.5 (13)
  • Food
    3.2 (13)
  • Seat Room
    3.1 (13)
  • Value for Money
    2.4 (16)
Thai Airways

International AirlinesThai Airways

2.4 from 146 reviews

Latest review: After being left stranded in bkk because thai had cancelled my ticket with not even an email to let me know and then refused to refund me my money i was left with no choice but to use them again on

  • Transparency
    1.7 (15)
  • In-Flight Service
    2.2 (13)
  • In-Flight Entertainment
    2.7 (12)
  • Food
    2.1 (13)
  • Seat Room
    2.3 (12)
  • Value for Money
    1.8 (20)
  • Wi-Fi
    2.0 (4)
Cathay Pacific Airways

International AirlinesCathay Pacific Airways

2.4 from 145 reviews

Latest review: 1.terrible check-in at Mumbai airport.. 2.flight crew unfriendly and unhelpful 3.no soap in business bathroom after one hour of flying . Worst Business flight ever... and I travel several times per

  • Transparency
    2.0 (24)
  • In-Flight Service
    2.1 (21)
  • In-Flight Entertainment
    2.5 (19)
  • Food
    2.2 (21)
  • Seat Room
    2.6 (19)
  • Value for Money
    2.0 (27)
  • Wi-Fi
    1.9 (7)
Emirates Airlines

International AirlinesEmirates Airlines

2.2 from 380 reviews

Latest review: Fly Business class with Emirates if you want them to lose your bags and then provide ZERO dollars in compensation and offer the WORST and rudest customer service I have ever experienced in my life.

  • Transparency
    2.0 (46)
  • In-Flight Service
    2.7 (44)
  • In-Flight Entertainment
    3.0 (40)
  • Food
    2.7 (43)
  • Seat Room
    2.7 (44)
  • Value for Money
    2.1 (57)
  • Wi-Fi
    2.3 (15)
Delta Airlines

International AirlinesDelta Airlines

2.4 from 59 reviews

Latest review: We had flights to America from Australia booked with air New Zealand. Air NZ made a schedule change which didn’t suit so we received a full refund no problem (thanks Air NZ) Then we booked with d

  • Transparency
    2.0 (3)
  • In-Flight Service
    2.3 (4)
  • In-Flight Entertainment
    2.3 (4)
  • Food
    2.8 (4)
  • Seat Room
    2.0 (4)
  • Value for Money
    2.3 (3)
  • Wi-Fi
    1.0 (1)
REX

Domestic AirlinesREX

2.2 from 115 reviews

Latest review: After hours of delays my flight was eventually cancelled and received absolutely zero compensation for having to pay for additional accomodation and travel to be put on the next flight the next day.

  • Transparency
    2.4 (10)
  • In-Flight Service
    3.3 (11)
  • In-Flight Entertainment
    1.7 (3)
  • Food
    2.6 (8)
  • Seat Room
    2.8 (9)
  • Value for Money
    2.2 (14)
Qatar Airways

International AirlinesQatar Airways

2.1 from 218 reviews

Latest review: Hi, like many we cancelled due to Covid19 but it took 48 days to get the 7 day refund! emails get ignored, phone representatives don't know anything and at one point they just closed their phone

  • Transparency
    1.7 (42)
  • In-Flight Service
    3.2 (47)
  • In-Flight Entertainment
    3.2 (42)
  • Food
    3.0 (44)
  • Seat Room
    3.1 (45)
  • Value for Money
    2.3 (54)
  • Wi-Fi
    3.0 (13)
British Airways

International AirlinesBritish Airways

2.3 from 53 reviews

Latest review: The current Covid 19 pandemic is driving everyone nuts. Today is 22nd April 2020. I booked a return flight to Heathrow back in October 2019, flying 30th April.....next week!! Talk about bad timing.

  • Transparency
    2.5 (4)
  • In-Flight Service
    3.0 (2)
  • In-Flight Entertainment
    3.0 (1)
  • Food
    3.0 (1)
  • Seat Room
    3.0 (2)
  • Value for Money
    2.8 (4)
Qantas

Domestic Airlines and International AirlinesQantas · includes 2 listings

2.0 from 1,344 reviews

Latest review: They are streets worse than Telstra and that is saying something. Hours waiting on the phone -often to no answer. Like other people's experiences with emails ignored. People being stranded and Qantas

  • Transparency
    1.6 (206)
  • In-Flight Service
    2.4 (152)
  • In-Flight Entertainment
    2.6 (130)
  • Food
    2.1 (140)
  • Seat Room
    2.3 (158)
  • Value for Money
    1.7 (237)
  • Wi-Fi
    2.1 (35)
United Airlines

International AirlinesUnited Airlines

2.1 from 161 reviews

Latest review: Booked code share flight with ANZ to return from Canada to Australia as per DFAT instructions. Checked with agent less than 24 hours before departure - All good. Next morning UAL cancelled all

  • Transparency
    2.0 (4)
  • In-Flight Service
    2.0 (4)
  • In-Flight Entertainment
    4.0 (2)
  • Food
    3.7 (3)
  • Seat Room
    2.8 (5)
  • Value for Money
    2.2 (5)
  • Wi-Fi
    3.0 (1)
Virgin Atlantic

International AirlinesVirgin Atlantic

2.7 from 23 reviews

Latest review: Virgin Atlantic was amazing Check in staff friendly, helpful and professional. On board service and food excellent. Seamless connection to México with Delta airlines and again superb staff in the

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