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90 listings

China Southern Airlines

International AirlinesChina Southern Airlines

4.7 from 4,352 reviews

Latest review: I have tried to change the flight to Sydney. At the beginning the guy answered my phone was great and everything went through quite smooth. The first agent promised me you dont need to paid any tax

  • Transparency
    3.9 (59)
  • In-Flight Service
    4.7 (89)
  • In-Flight Entertainment
    4.4 (85)
  • Food
    4.3 (87)
  • Seat Room
    4.4 (89)
  • Value for Money
    4.2 (95)
  • Wi-Fi
    3.0 (2)
Korean Air

International AirlinesKorean Air

3.9 from 44 reviews

Latest review: I flew from Sydney, Australia to Incheon, South Korea last May on a morning flight. The service was fine but they made us put the shutters down for the majority of the trip. It would have been nice

Japan Airlines

International AirlinesJapan Airlines

3.6 from 43 reviews

Latest review: Japan Airlines have no direct customer service available for changes made by them. They cancel your flight and ensure they are not contactable nor interested in assisting their passengers. Many

  • Transparency
    2.1 (9)
  • In-Flight Service
    2.9 (10)
  • In-Flight Entertainment
    2.7 (10)
  • Food
    2.9 (10)
  • Seat Room
    3.2 (10)
  • Value for Money
    2.3 (10)
  • Wi-Fi
    1.3 (3)
Singapore Airlines

International AirlinesSingapore Airlines

2.9 from 409 reviews

Latest review: Has flights booked for 21 March 2020, which were canceled by Singapore Airlines due to COVID. Requested a refund... 7 months later and 20+ calls to Singapore Airlines and I still don't have my $1786

  • Transparency
    2.4 (63)
  • In-Flight Service
    3.3 (43)
  • In-Flight Entertainment
    3.4 (39)
  • Food
    2.7 (43)
  • Seat Room
    3.0 (45)
  • Value for Money
    2.4 (68)
  • Wi-Fi
    1.8 (9)
China Airlines

International AirlinesChina Airlines

3.4 from 38 reviews

Latest review: Booked to go to England in June direct on their Website . Received an text and email this Thursday, one section cancelled. With the help of the Customer service they guided me through the online

  • Transparency
    4.1 (7)
  • In-Flight Service
    4.2 (6)
  • In-Flight Entertainment
    3.7 (6)
  • Food
    3.7 (6)
  • Seat Room
    4.3 (7)
  • Value for Money
    4.3 (7)
Royal Brunei Airlines

International AirlinesRoyal Brunei Airlines

2.8 from 122 reviews

Latest review: I first contacted Royal Brunei on 2/4/20, via their website, requesting a refund for my cancelled flight in May. I shouldn't have had to contact them at all, but did not receive any proactive

  • Transparency
    2.0 (7)
  • In-Flight Service
    3.0 (13)
  • In-Flight Entertainment
    2.6 (12)
  • Food
    2.9 (11)
  • Seat Room
    3.1 (12)
  • Value for Money
    2.1 (16)
Hawaiian Airlines

International AirlinesHawaiian Airlines

2.9 from 102 reviews

Latest review: We had flights to Honolulu & beyond booked for September 2020, but due to Covid-19 the flights were cancelled. After receiving their email I contacted the Hawaiian Airlines help line seeking help to

  • Transparency
    2.1 (8)
  • In-Flight Service
    1.8 (9)
  • In-Flight Entertainment
    2.1 (8)
  • Food
    1.3 (8)
  • Seat Room
    2.1 (9)
  • Value for Money
    2.2 (10)
Virgin Australia

Domestic Airlines and International AirlinesVirgin Australia · includes 2 listings

2.4 from 958 reviews

Latest review: In flight experience is terrible . Only water and packs of biscuits on a 5hr flight. The hostesses where too busy playing cards in the back rather than serving customers that have paid $600 plus in

  • Transparency
    2.1 (126)
  • In-Flight Service
    2.4 (104)
  • In-Flight Entertainment
    1.9 (87)
  • Food
    2.1 (96)
  • Seat Room
    2.5 (107)
  • Value for Money
    2.0 (139)
  • Wi-Fi
    1.9 (35)
Cathay Pacific Airways

International AirlinesCathay Pacific Airways

2.5 from 151 reviews

Latest review: Full marks and much appreciation for a prompt and full refund of our unused flights due to Covid 19 from Paris to Hong Kong and Hong Kong to Sydney. We had a refund in our account just 12 days after

  • Transparency
    2.2 (29)
  • In-Flight Service
    2.3 (23)
  • In-Flight Entertainment
    2.7 (21)
  • Food
    2.4 (23)
  • Seat Room
    2.8 (21)
  • Value for Money
    2.3 (32)
  • Wi-Fi
    2.3 (8)
Air New Zealand

International AirlinesAir New Zealand

2.4 from 229 reviews

Latest review: Buying their service that was never delivered and refusing a refund is a crime. I don't care what the terms and conditions are. Paying in full for airline seats has to me made illegal. Email your

  • Transparency
    1.7 (39)
  • In-Flight Service
    2.2 (22)
  • In-Flight Entertainment
    2.6 (17)
  • Food
    2.3 (18)
  • Seat Room
    2.3 (22)
  • Value for Money
    1.8 (40)
  • Wi-Fi
    4.0 (1)
Thai Airways

International AirlinesThai Airways

2.4 from 149 reviews

Latest review: Thai airways cancelled my flight to Rome and I requested a refund (approximately $31k) and waited 90days as I was told it will take 90 days, then 180 days and now they are in bankruptcy

  • Transparency
    1.6 (17)
  • In-Flight Service
    2.1 (15)
  • In-Flight Entertainment
    2.7 (12)
  • Food
    2.0 (14)
  • Seat Room
    2.1 (14)
  • Value for Money
    1.7 (22)
  • Wi-Fi
    1.8 (5)
Vietnam Airlines

International AirlinesVietnam Airlines

2.5 from 74 reviews

Latest review: Vietnam Airlines flight booked for 24 June 2020 was twice changed by airline, including changing the date, and then completely cancelled. Vietnam Airlines initially offered about half of fee paid.

  • Transparency
    2.4 (20)
  • In-Flight Service
    3.4 (15)
  • In-Flight Entertainment
    3.4 (14)
  • Food
    3.3 (15)
  • Seat Room
    3.1 (14)
  • Value for Money
    2.3 (21)
Emirates Airlines

International AirlinesEmirates Airlines

2.2 from 387 reviews

Latest review: Travelled the airlines to Dubai from Sydney with my two year old and it was the worst experience ever. Their crew members really don't know how to handle customers with babies or kids. Found the crew

  • Transparency
    1.9 (50)
  • In-Flight Service
    2.7 (47)
  • In-Flight Entertainment
    3.0 (43)
  • Food
    2.7 (46)
  • Seat Room
    2.7 (47)
  • Value for Money
    2.0 (60)
  • Wi-Fi
    2.2 (16)
Delta Airlines

International AirlinesDelta Airlines

2.4 from 59 reviews

Latest review: We had flights to America from Australia booked with air New Zealand. Air NZ made a schedule change which didn’t suit so we received a full refund no problem (thanks Air NZ) Then we booked with d

  • Transparency
    2.0 (3)
  • In-Flight Service
    2.3 (4)
  • In-Flight Entertainment
    2.3 (4)
  • Food
    2.8 (4)
  • Seat Room
    2.0 (4)
  • Value for Money
    2.3 (3)
  • Wi-Fi
    1.0 (1)
REX

Domestic AirlinesREX

2.2 from 117 reviews

Latest review: I am terrified of flying and every time I fly with Rex they have been amazing. Super friendly and helpful. Made it heaps better for me and I was more confident the next time I

  • Transparency
    2.3 (11)
  • In-Flight Service
    3.3 (12)
  • In-Flight Entertainment
    2.0 (4)
  • Food
    2.7 (9)
  • Seat Room
    2.8 (10)
  • Value for Money
    2.3 (15)
British Airways

International AirlinesBritish Airways

2.3 from 53 reviews

Latest review: The current Covid 19 pandemic is driving everyone nuts. Today is 22nd April 2020. I booked a return flight to Heathrow back in October 2019, flying 30th April.....next week!! Talk about bad timing.

  • Transparency
    2.5 (4)
  • In-Flight Service
    3.0 (2)
  • In-Flight Entertainment
    3.0 (1)
  • Food
    3.0 (1)
  • Seat Room
    3.0 (2)
  • Value for Money
    2.8 (4)
Qantas

Domestic Airlines and International AirlinesQantas · includes 2 listings

2.0 from 1,389 reviews

Latest review: Have not received refund in 4 months. Was told 10 weeks. Funds came out instantly and still waiting 4 months for it to return? Have not receive any correspondence at

  • Transparency
    1.6 (241)
  • In-Flight Service
    2.4 (163)
  • In-Flight Entertainment
    2.5 (136)
  • Food
    2.1 (148)
  • Seat Room
    2.3 (171)
  • Value for Money
    1.6 (272)
  • Wi-Fi
    2.0 (41)
Qatar Airways

International AirlinesQatar Airways

2.0 from 246 reviews

Latest review: When you refer to the airline website, it says they will change your dates unlimited times without fee!! Well it is a big lie and scam!! They cancelled our flight two times since the beginning of

  • Transparency
    1.7 (63)
  • In-Flight Service
    3.2 (55)
  • In-Flight Entertainment
    3.1 (48)
  • Food
    2.9 (50)
  • Seat Room
    3.0 (53)
  • Value for Money
    2.2 (74)
  • Wi-Fi
    2.8 (17)
Virgin Atlantic

International AirlinesVirgin Atlantic

2.7 from 23 reviews

Latest review: Virgin Atlantic was amazing Check in staff friendly, helpful and professional. On board service and food excellent. Seamless connection to México with Delta airlines and again superb staff in the

United Airlines

International AirlinesUnited Airlines

2.0 from 163 reviews

Latest review: United Airlines has shaken my faith playing with my health during COVID 19 and patience. Never again after being loyal for years loyal and supportive. I started looking for a more respectful airline

  • Transparency
    1.7 (6)
  • In-Flight Service
    2.0 (5)
  • In-Flight Entertainment
    3.3 (3)
  • Food
    3.0 (4)
  • Seat Room
    2.5 (6)
  • Value for Money
    1.9 (7)
  • Wi-Fi
    2.0 (2)
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