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Airlines

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90 listings

Qantas

Domestic Airlines and International AirlinesQantas · includes 2 listings

2.0 from 1,344 reviews

Latest review: They are streets worse than Telstra and that is saying something. Hours waiting on the phone -often to no answer. Like other people's experiences with emails ignored. People being stranded and Qantas

  • Transparency
    1.6 (206)
  • In-Flight Service
    2.4 (152)
  • In-Flight Entertainment
    2.6 (130)
  • Food
    2.1 (140)
  • Seat Room
    2.3 (158)
  • Value for Money
    1.7 (237)
  • Wi-Fi
    2.1 (35)
Virgin Australia

Domestic Airlines and International AirlinesVirgin Australia · includes 2 listings

2.4 from 944 reviews

Latest review: I have to use a wheel chair and need help getting on and off the flights. Staff have always been attentive , can't do enough for me, I'm so thankful. A great airline and staff and sad if we lose

  • Transparency
    2.2 (110)
  • In-Flight Service
    2.5 (96)
  • In-Flight Entertainment
    1.9 (80)
  • Food
    2.2 (90)
  • Seat Room
    2.5 (99)
  • Value for Money
    2.1 (123)
  • Wi-Fi
    1.9 (28)
Malindo Air

International AirlinesMalindo Air

1.7 from 83 reviews

Latest review: Having booked 2 return flights from Adelaide to Bali to fly in September 2020 we were informed by Malindo that they were cancelling the flights. I applied on line for a refund as advised and rceived

  • Transparency
    1.6 (37)
  • In-Flight Service
    2.1 (28)
  • In-Flight Entertainment
    2.1 (23)
  • Food
    2.0 (25)
  • Seat Room
    2.5 (27)
  • Value for Money
    1.8 (41)
  • Wi-Fi
    1.0 (5)
Jetstar

Domestic Airlines and International AirlinesJetstar · includes 2 listings

1.5 from 3,006 reviews

Latest review: Requested a travel credit simply because of the COVID situation and wished to have it to change to a later date. They kept me on hold for an hour and could not give me a travel credit for whatever

  • Transparency
    1.4 (476)
  • In-Flight Service
    1.7 (404)
  • In-Flight Entertainment
    1.3 (249)
  • Food
    1.4 (262)
  • Seat Room
    1.7 (446)
  • Value for Money
    1.5 (600)
  • Wi-Fi
    1.1 (68)
Qatar Airways

International AirlinesQatar Airways

2.1 from 218 reviews

Latest review: Hi, like many we cancelled due to Covid19 but it took 48 days to get the 7 day refund! emails get ignored, phone representatives don't know anything and at one point they just closed their phone

  • Transparency
    1.7 (42)
  • In-Flight Service
    3.2 (47)
  • In-Flight Entertainment
    3.2 (42)
  • Food
    3.0 (44)
  • Seat Room
    3.1 (45)
  • Value for Money
    2.3 (54)
  • Wi-Fi
    3.0 (13)
Etihad Airways

International AirlinesEtihad Airways

1.6 from 378 reviews

Latest review: I booked through third party (Aunt Bettys) which I think should carry some of the blame too. I was unable to fly due to an medical accident which required emergency surgery. I provided medical

  • Transparency
    1.5 (59)
  • In-Flight Service
    2.1 (38)
  • In-Flight Entertainment
    2.5 (33)
  • Food
    2.0 (35)
  • Seat Room
    2.3 (38)
  • Value for Money
    1.5 (68)
  • Wi-Fi
    1.0 (8)
Air Asia

International AirlinesAir Asia

1.6 from 638 reviews

Latest review: I had my flights cancelled in March when Covid first started affecting airline flights in Australia. AirAsia claimed my money was refundable since AirAsia cancelled the flights. After many attempts

  • Transparency
    1.5 (69)
  • In-Flight Service
    1.6 (50)
  • In-Flight Entertainment
    1.2 (32)
  • Food
    1.7 (38)
  • Seat Room
    1.7 (52)
  • Value for Money
    1.6 (76)
  • Wi-Fi
    1.1 (8)
Singapore Airlines

International AirlinesSingapore Airlines

3.0 from 393 reviews

Latest review: Despite SA cancelling a flight to Europe weeks ago it kept showing in the app as confirmed. Finally an email to me cancelling it. I had previously requested a refund (non refundable ticket) as

  • Transparency
    2.5 (50)
  • In-Flight Service
    3.2 (38)
  • In-Flight Entertainment
    3.4 (34)
  • Food
    2.6 (38)
  • Seat Room
    2.9 (40)
  • Value for Money
    2.5 (56)
  • Wi-Fi
    1.5 (6)
Emirates Airlines

International AirlinesEmirates Airlines

2.2 from 378 reviews

Latest review: Applied refund before they stopped flights due to family emergency but still not refunding. Even fare we paid was higher and fully refundable clearly stated on ticket. Same Reply via email after few

  • Transparency
    2.0 (44)
  • In-Flight Service
    2.7 (43)
  • In-Flight Entertainment
    3.0 (39)
  • Food
    2.7 (42)
  • Seat Room
    2.7 (43)
  • Value for Money
    2.1 (55)
  • Wi-Fi
    2.1 (14)
Tiger Airways

Domestic Airlines and International AirlinesTiger Airways · includes 2 listings

1.7 from 1,769 reviews

Latest review: Tigerair, I have now been waiting since the 31/3/20 for a refund on a flight you cancelled and have answered the same questions 3 times now. That's 6 weeks!!! No confirmation on refund, no response

  • Transparency
    1.5 (117)
  • In-Flight Service
    1.8 (76)
  • In-Flight Entertainment
    1.1 (37)
  • Food
    1.2 (39)
  • Seat Room
    1.8 (90)
  • Value for Money
    1.6 (143)
  • Wi-Fi
    1.1 (9)
China Southern Airlines

International AirlinesChina Southern Airlines

4.7 from 4,348 reviews

Latest review: Have a flight booked with China Southern next week. The route has not flown now for 2 months due to the corona virus; however, they refuse to cancel the ticket without a huge surcharge and have

  • Transparency
    4.1 (55)
  • In-Flight Service
    4.7 (88)
  • In-Flight Entertainment
    4.4 (84)
  • Food
    4.4 (86)
  • Seat Room
    4.4 (88)
  • Value for Money
    4.3 (92)
  • Wi-Fi
    5.0 (1)
Scoot

International AirlinesScoot

1.6 from 285 reviews

Latest review: wish singapore airlines would stop code share with scoot. Happy to pay the bit extra, than to deal with scoot staff. Worlds apart, any complaints they pretend to go through the process but nothing

  • Transparency
    1.2 (45)
  • In-Flight Service
    1.8 (34)
  • In-Flight Entertainment
    1.1 (17)
  • Food
    1.6 (27)
  • Seat Room
    1.9 (39)
  • Value for Money
    1.6 (53)
  • Wi-Fi
    1.2 (12)
Thai Airways

International AirlinesThai Airways

2.4 from 145 reviews

Latest review: Since 20/3/20 I have been endeavouring to cancel or redate my flight to Norway after the border was closed. My flight was due out 25/3/20. After literally hours on the phone I got to 2nd and the

  • Transparency
    1.7 (14)
  • In-Flight Service
    2.3 (12)
  • In-Flight Entertainment
    2.8 (11)
  • Food
    2.2 (12)
  • Seat Room
    2.5 (11)
  • Value for Money
    1.8 (19)
  • Wi-Fi
    2.0 (4)
REX

Domestic AirlinesREX

2.2 from 115 reviews

Latest review: After hours of delays my flight was eventually cancelled and received absolutely zero compensation for having to pay for additional accomodation and travel to be put on the next flight the next day.

  • Transparency
    2.4 (10)
  • In-Flight Service
    3.3 (11)
  • In-Flight Entertainment
    1.7 (3)
  • Food
    2.6 (8)
  • Seat Room
    2.8 (9)
  • Value for Money
    2.2 (14)
Garuda Indonesia

International AirlinesGaruda Indonesia

2.0 from 96 reviews

Latest review: Having to seek a refund through my credit card company as Garuda wont refund on a "non refundable" ticket despite cancelling flight due to COVID 19 AFTER changing the travel date by 4 days and the

  • Transparency
    1.5 (19)
  • In-Flight Service
    2.2 (20)
  • In-Flight Entertainment
    1.6 (17)
  • Food
    1.6 (17)
  • Seat Room
    1.9 (17)
  • Value for Money
    1.3 (23)
  • Wi-Fi
    3.0 (1)
Royal Brunei Airlines

International AirlinesRoyal Brunei Airlines

2.9 from 121 reviews

Latest review: Tried to get refunded in March for cancelled flights , they are trying to take processing fee and oblivious to the fact they can’t honour the flight due to the restrictions of Covid 19 ( yeah!) Been

  • Transparency
    2.2 (6)
  • In-Flight Service
    3.0 (13)
  • In-Flight Entertainment
    2.6 (12)
  • Food
    2.9 (11)
  • Seat Room
    3.1 (12)
  • Value for Money
    1.9 (15)
Malaysia Airlines

International AirlinesMalaysia Airlines

1.8 from 280 reviews

Latest review: My wife is in China. She had a multi-entry visa for Australia. In January, I confirmed that her visa status was OK, and then we booked return flights for her to travel to Sydney. However, because of

  • Transparency
    1.6 (41)
  • In-Flight Service
    2.2 (38)
  • In-Flight Entertainment
    2.3 (36)
  • Food
    1.8 (38)
  • Seat Room
    2.4 (38)
  • Value for Money
    1.8 (47)
  • Wi-Fi
    1.4 (8)
Air New Zealand

International AirlinesAir New Zealand

2.4 from 218 reviews

Latest review: We returned from Rarotonga to Sydney on Air NZ in early March. I subsequently realised that I had left a small bag containing personal effects including my glasses in a small bag on the flight. I

  • Transparency
    1.9 (30)
  • In-Flight Service
    2.2 (21)
  • In-Flight Entertainment
    2.6 (16)
  • Food
    2.2 (17)
  • Seat Room
    2.2 (21)
  • Value for Money
    1.9 (32)
Cathay Pacific Airways

International AirlinesCathay Pacific Airways

2.4 from 145 reviews

Latest review: 1.terrible check-in at Mumbai airport.. 2.flight crew unfriendly and unhelpful 3.no soap in business bathroom after one hour of flying . Worst Business flight ever... and I travel several times per

  • Transparency
    2.0 (24)
  • In-Flight Service
    2.1 (21)
  • In-Flight Entertainment
    2.5 (19)
  • Food
    2.2 (21)
  • Seat Room
    2.6 (19)
  • Value for Money
    2.0 (27)
  • Wi-Fi
    1.9 (7)
Philippine Airlines

International AirlinesPhilippine Airlines

1.8 from 66 reviews

Latest review: Booking process was quick as they are taking your money however they have no support or customer service aligned. I have called so many times. been on hold the longest. It took them nearly 2 hrs and

  • Transparency
    1.6 (20)
  • In-Flight Service
    2.8 (14)
  • In-Flight Entertainment
    2.7 (14)
  • Food
    2.6 (14)
  • Seat Room
    2.4 (15)
  • Value for Money
    2.0 (22)
  • Wi-Fi
    1.0 (4)
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