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Airlines
90 listings
Domestic Airlines and International AirlinesQantas · includes 2 listings
Latest review: They are streets worse than Telstra and that is saying something. Hours waiting on the phone -often to no answer. Like other people's experiences with emails ignored. People being stranded and Qantas
- Review Summary
- Transparency 1.6 (206)
- In-Flight Service 2.4 (152)
- In-Flight Entertainment 2.6 (130)
- Food2.1 (140)
- Seat Room2.3 (158)
- Value for Money1.7 (237)
- Wi-Fi2.1 (35)
Domestic Airlines and International AirlinesVirgin Australia · includes 2 listings
Latest review: I have to use a wheel chair and need help getting on and off the flights. Staff have always been attentive , can't do enough for me, I'm so thankful. A great airline and staff and sad if we lose
- Review Summary
- Transparency 2.2 (110)
- In-Flight Service 2.5 (96)
- In-Flight Entertainment 1.9 (80)
- Food2.2 (90)
- Seat Room2.5 (99)
- Value for Money2.1 (123)
- Wi-Fi1.9 (28)
International AirlinesMalindo Air
Latest review: Having booked 2 return flights from Adelaide to Bali to fly in September 2020 we were informed by Malindo that they were cancelling the flights. I applied on line for a refund as advised and rceived
- Review Summary
- Transparency 1.6 (37)
- In-Flight Service 2.1 (28)
- In-Flight Entertainment 2.1 (23)
- Food2.0 (25)
- Seat Room2.5 (27)
- Value for Money1.8 (41)
- Wi-Fi1.0 (5)
Domestic Airlines and International AirlinesJetstar · includes 2 listings
Latest review: Requested a travel credit simply because of the COVID situation and wished to have it to change to a later date. They kept me on hold for an hour and could not give me a travel credit for whatever
- Review Summary
- Transparency 1.4 (476)
- In-Flight Service 1.7 (404)
- In-Flight Entertainment 1.3 (249)
- Food1.4 (262)
- Seat Room1.7 (446)
- Value for Money1.5 (600)
- Wi-Fi1.1 (68)
International AirlinesQatar Airways
Latest review: Hi, like many we cancelled due to Covid19 but it took 48 days to get the 7 day refund! emails get ignored, phone representatives don't know anything and at one point they just closed their phone
- Review Summary
- Transparency 1.7 (42)
- In-Flight Service 3.2 (47)
- In-Flight Entertainment 3.2 (42)
- Food3.0 (44)
- Seat Room3.1 (45)
- Value for Money2.3 (54)
- Wi-Fi3.0 (13)
International AirlinesEtihad Airways
Latest review: I booked through third party (Aunt Bettys) which I think should carry some of the blame too. I was unable to fly due to an medical accident which required emergency surgery. I provided medical
- Review Summary
- Transparency 1.5 (59)
- In-Flight Service 2.1 (38)
- In-Flight Entertainment 2.5 (33)
- Food2.0 (35)
- Seat Room2.3 (38)
- Value for Money1.5 (68)
- Wi-Fi1.0 (8)
International AirlinesAir Asia
Latest review: I had my flights cancelled in March when Covid first started affecting airline flights in Australia. AirAsia claimed my money was refundable since AirAsia cancelled the flights. After many attempts
- Review Summary
- Transparency 1.5 (69)
- In-Flight Service 1.6 (50)
- In-Flight Entertainment 1.2 (32)
- Food1.7 (38)
- Seat Room1.7 (52)
- Value for Money1.6 (76)
- Wi-Fi1.1 (8)
International AirlinesSingapore Airlines
Latest review: Despite SA cancelling a flight to Europe weeks ago it kept showing in the app as confirmed. Finally an email to me cancelling it. I had previously requested a refund (non refundable ticket) as
- Review Summary
- Transparency 2.5 (50)
- In-Flight Service 3.2 (38)
- In-Flight Entertainment 3.4 (34)
- Food2.6 (38)
- Seat Room2.9 (40)
- Value for Money2.5 (56)
- Wi-Fi1.5 (6)
International AirlinesEmirates Airlines
Latest review: Applied refund before they stopped flights due to family emergency but still not refunding. Even fare we paid was higher and fully refundable clearly stated on ticket. Same Reply via email after few
- Review Summary
- Transparency 2.0 (44)
- In-Flight Service 2.7 (43)
- In-Flight Entertainment 3.0 (39)
- Food2.7 (42)
- Seat Room2.7 (43)
- Value for Money2.1 (55)
- Wi-Fi2.1 (14)
Domestic Airlines and International AirlinesTiger Airways · includes 2 listings
Latest review: Tigerair, I have now been waiting since the 31/3/20 for a refund on a flight you cancelled and have answered the same questions 3 times now. That's 6 weeks!!! No confirmation on refund, no response
- Review Summary
- Transparency 1.5 (117)
- In-Flight Service 1.8 (76)
- In-Flight Entertainment 1.1 (37)
- Food1.2 (39)
- Seat Room1.8 (90)
- Value for Money1.6 (143)
- Wi-Fi1.1 (9)
International AirlinesChina Southern Airlines
Latest review: Have a flight booked with China Southern next week. The route has not flown now for 2 months due to the corona virus; however, they refuse to cancel the ticket without a huge surcharge and have
- Review Summary
- Transparency 4.1 (55)
- In-Flight Service 4.7 (88)
- In-Flight Entertainment 4.4 (84)
- Food4.4 (86)
- Seat Room4.4 (88)
- Value for Money4.3 (92)
- Wi-Fi5.0 (1)
International AirlinesScoot
Latest review: wish singapore airlines would stop code share with scoot. Happy to pay the bit extra, than to deal with scoot staff. Worlds apart, any complaints they pretend to go through the process but nothing
- Review Summary
- Transparency 1.2 (45)
- In-Flight Service 1.8 (34)
- In-Flight Entertainment 1.1 (17)
- Food1.6 (27)
- Seat Room1.9 (39)
- Value for Money1.6 (53)
- Wi-Fi1.2 (12)
International AirlinesThai Airways
Latest review: Since 20/3/20 I have been endeavouring to cancel or redate my flight to Norway after the border was closed. My flight was due out 25/3/20. After literally hours on the phone I got to 2nd and the
- Review Summary
- Transparency 1.7 (14)
- In-Flight Service 2.3 (12)
- In-Flight Entertainment 2.8 (11)
- Food2.2 (12)
- Seat Room2.5 (11)
- Value for Money1.8 (19)
- Wi-Fi2.0 (4)
Domestic AirlinesREX
Latest review: After hours of delays my flight was eventually cancelled and received absolutely zero compensation for having to pay for additional accomodation and travel to be put on the next flight the next day.
- Review Summary
- Transparency 2.4 (10)
- In-Flight Service 3.3 (11)
- In-Flight Entertainment 1.7 (3)
- Food2.6 (8)
- Seat Room2.8 (9)
- Value for Money2.2 (14)
International AirlinesGaruda Indonesia
Latest review: Having to seek a refund through my credit card company as Garuda wont refund on a "non refundable" ticket despite cancelling flight due to COVID 19 AFTER changing the travel date by 4 days and the
- Review Summary
- Transparency 1.5 (19)
- In-Flight Service 2.2 (20)
- In-Flight Entertainment 1.6 (17)
- Food1.6 (17)
- Seat Room1.9 (17)
- Value for Money1.3 (23)
- Wi-Fi3.0 (1)
International AirlinesRoyal Brunei Airlines
Latest review: Tried to get refunded in March for cancelled flights , they are trying to take processing fee and oblivious to the fact they can’t honour the flight due to the restrictions of Covid 19 ( yeah!) Been
- Review Summary
- Transparency 2.2 (6)
- In-Flight Service 3.0 (13)
- In-Flight Entertainment 2.6 (12)
- Food2.9 (11)
- Seat Room3.1 (12)
- Value for Money1.9 (15)
International AirlinesMalaysia Airlines
Latest review: My wife is in China. She had a multi-entry visa for Australia. In January, I confirmed that her visa status was OK, and then we booked return flights for her to travel to Sydney. However, because of
- Review Summary
- Transparency 1.6 (41)
- In-Flight Service 2.2 (38)
- In-Flight Entertainment 2.3 (36)
- Food1.8 (38)
- Seat Room2.4 (38)
- Value for Money1.8 (47)
- Wi-Fi1.4 (8)
International AirlinesAir New Zealand
Latest review: We returned from Rarotonga to Sydney on Air NZ in early March. I subsequently realised that I had left a small bag containing personal effects including my glasses in a small bag on the flight. I
- Review Summary
- Transparency 1.9 (30)
- In-Flight Service 2.2 (21)
- In-Flight Entertainment 2.6 (16)
- Food2.2 (17)
- Seat Room2.2 (21)
- Value for Money1.9 (32)
International AirlinesCathay Pacific Airways
Latest review: 1.terrible check-in at Mumbai airport.. 2.flight crew unfriendly and unhelpful 3.no soap in business bathroom after one hour of flying . Worst Business flight ever... and I travel several times per
- Review Summary
- Transparency 2.0 (24)
- In-Flight Service 2.1 (21)
- In-Flight Entertainment 2.5 (19)
- Food2.2 (21)
- Seat Room2.6 (19)
- Value for Money2.0 (27)
- Wi-Fi1.9 (7)
International AirlinesPhilippine Airlines
Latest review: Booking process was quick as they are taking your money however they have no support or customer service aligned. I have called so many times. been on hold the longest. It took them nearly 2 hrs and
- Review Summary
- Transparency 1.6 (20)
- In-Flight Service 2.8 (14)
- In-Flight Entertainment 2.7 (14)
- Food2.6 (14)
- Seat Room2.4 (15)
- Value for Money2.0 (22)
- Wi-Fi1.0 (4)