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Best Banks in Australian Capital Territory Canberra–Queanbeyan
83 listings
- Award Winner 2021
Qudos Bank · includes 2 listings
100% customer-owned Qudos Bank offers a broad range of financial products, with branches operating in Sydney, Melbourne, Brisbane and Perth.
- Pros & Cons
- Review Summary
100% member owned
Personable customer service
Transparent business practices
- Transparency 4.8 (299)
- Customer Service4.8 (338)
- TopicsATM Experience (8), New Account (51), Loan Application (83), Credit Card Application (16), General Transactions (192) and Business Banking (25)
- Award Winner 2021
Bank Australia · includes 2 listings
Previously named Mecu, Bank Australia is a customer-owned bank with 14 branches across Australia, full online and mobile banking options - and an incredibly high overall customer satisfaction rating.
- Review Summary
- Transparency 4.7 (556)
- Customer Service4.7 (620)
- TopicsATM Experience (18), New Account (291), Loan Application (278), Credit Card Application (59), General Transactions (208) and Business Banking (30)
Queensland Country Bank · includes 2 listings
With a high number of long-standing customers, some dating back to the bank’s opening in 1971, member-owned Queensland Country Bank has a dedicated number of satisfied customers.
- Review Summary
- Transparency 4.7 (112)
- Customer Service4.7 (122)
- TopicsATM Experience (26), New Account (26), Loan Application (40), Credit Card Application (11), General Transactions (93) and Business Banking (11)
Auswide Bank · includes 2 listings
An overwhelming majority of 5-star reviews awarded to Auswide Bank help support this 50+ year-old bank’s claim that while it’s a smaller bank, it makes a big difference when it comes to helping customers and communities.
- Review Summary
- Transparency 4.0 (42)
- Customer Service4.0 (47)
- TopicsNew Account (12), Loan Application (28), Credit Card Application (2), General Transactions (16) and Business Banking (2)
Judo Bank
With a focus on crafting relationships with Australian businesses, Judo Bank specialises in business lending, and has mixed reviews from customers.
- Review Summary
- Transparency 4.0 (74)
- Customer Service3.9 (79)
- TopicsATM Experience (1), New Account (49), Loan Application (1), General Transactions (23) and Business Banking (4)
Up Bank
Latest review: I have been with Up for a couple of months. Their savings interest rate is not the best, but way better than the major banks. Their banking app is super clever and flexible, and even a little bit
- Review Summary
- Transparency 3.3 (64)
- Customer Service3.3 (65)
- TopicsATM Experience (9), New Account (39), Loan Application (1), Credit Card Application (1), General Transactions (44) and Business Banking (4)
Volt Bank
Latest review: The app works well and the "at call" interest rate is better than most. Not full service yet, as their services are still being refined, but the government guarantee on deposits is
- Review Summary
- Transparency 4.8 (16)
- Customer Service4.8 (12)
- TopicsNew Account (12) and General Transactions (5)
ING
Latest review: I've been with ING for many years and have now moved on to another bank after ING made threats to freeze my account if I did not meet their demands for information they've suddenly decided is needed
- Review Summary
- Transparency 2.1 (182)
- Customer Service2.0 (185)
- TopicsATM Experience (14), New Account (44), Loan Application (47), Credit Card Application (9), General Transactions (103) and Business Banking (14)
Beyond Bank · includes 2 listings
Latest review: How can you run client service with such a low bar. Anytime you ring its also we a recruiting more staff. Told the same story last year. When you took over the credit union the promise of standards
- Review Summary
- Transparency 3.3 (40)
- Customer Service3.0 (46)
- TopicsNew Account (7), Loan Application (22), Credit Card Application (1), General Transactions (24) and Business Banking (2)
86 400
Latest review: I bank with 86400. I wanted to go with them for a home loan. What a waste of time. They are slower than a snail. Provided them all the documents they required, financial savings, income, employment.
- Review Summary
- Transparency 3.1 (18)
- Customer Service2.9 (18)
- TopicsATM Experience (2), New Account (9), Loan Application (4), General Transactions (14) and Business Banking (1)
Bendigo Bank · includes 2 listings
Latest review: I have been with Bendigo Bank for years, had great customer service until recently. Bendigo Central branch staff have no clue what they are doing and takes weeks to do simple
- Review Summary
- Transparency 2.0 (90)
- Customer Service1.8 (98)
- TopicsATM Experience (9), New Account (15), Loan Application (18), Credit Card Application (7), General Transactions (68) and Business Banking (15)
ME (Members Equity) Bank
Latest review: A Bank today without instant money transfers (OSKO) is a dinosaur and shows its unwillingness to innovate. Also not being a leader and just following in deposit interest rate offerings is
- Review Summary
- Transparency 2.3 (171)
- Customer Service2.2 (202)
- TopicsATM Experience (18), New Account (35), Loan Application (57), Credit Card Application (20), General Transactions (118) and Business Banking (10)
Heritage Bank · includes 2 listings
Latest review: With financial approval just around the corner Heritage kept asking for more, each time we gave them what they wanted they then wanted more payslips more letters from our employer more receipts! We
- Review Summary
- Transparency 2.0 (56)
- Customer Service1.9 (64)
- TopicsATM Experience (5), New Account (12), Loan Application (26), Credit Card Application (5), General Transactions (33) and Business Banking (8)
People's Choice Credit Union · includes 2 listings
Latest review: I was transferring funds to another account asked for the limit to be raised They didn’t like it so they froze all my accounts No satisfactory answer to explain their actions
- Review Summary
- Transparency 2.2 (44)
- Customer Service2.0 (49)
- TopicsATM Experience (3), New Account (6), Loan Application (32), Credit Card Application (4), General Transactions (21) and Business Banking (8)
Greater Bank · includes 2 listings
Latest review: Absolutely terrible customer service. I made a small mistake logging in to Internet Banking and because I am disabled I called using NRS and they refused to help over the phone. "O" literally hung up
- Review Summary
- Transparency 1.6 (17)
- Customer Service1.6 (20)
- TopicsATM Experience (1), New Account (3), Loan Application (8), Credit Card Application (2), General Transactions (11) and Business Banking (2)
Police Bank · includes 2 listings
Latest review: I agreed to a credit check at the end of the application. After we submitted they then asked for more proof than any application ive made in years of paying bills. I asked what was the outcome of the
- Review Summary
- Transparency 3.7 (14)
- Customer Service3.5 (15)
- TopicsLoan Application (13), General Transactions (7) and Business Banking (1)
MOVE Bank
Latest review: I was a customer for 15yrs, I had 2 car loans one 7yr loan paid off in 3yrs & a 5yr loan paid off in 12 months. I have inquired about getting a new loan but Move say no and other banks say yes. They
- Review Summary
- Transparency 2.5 (11)
- Customer Service2.7 (12)
- TopicsATM Experience (1), New Account (3), Loan Application (9) and General Transactions (2)
BankSA · includes 2 listings
Latest review: I submitted my online application for BankSA more than two weeks ago, however I didn't't receive any feedback from the bank. So I called the online service numbers for my application, however, the
- Review Summary
- Transparency 1.8 (29)
- Customer Service2.0 (35)
- TopicsATM Experience (3), New Account (8), Loan Application (14), Credit Card Application (6), General Transactions (16) and Business Banking (5)
UBank
Latest review: My Mum has been with UBank for over 10 years but a few months back her account was blocked and despite repeated phone calls with various staff she still can’t access her funds. She had to send off i
- Review Summary
- Transparency 1.9 (155)
- Customer Service1.5 (169)
- TopicsATM Experience (4), New Account (41), Loan Application (60), Credit Card Application (1), General Transactions (90) and Business Banking (9)
Bank of Melbourne · includes 2 listings
Latest review: I am trying to settle my home loan over a month now and still struggling to get it done. BOM has the worst customer service. I have to wait at least 30 minutes to get the line even after they will
- Review Summary
- Transparency 1.9 (63)
- Customer Service2.0 (72)
- TopicsATM Experience (5), New Account (11), Loan Application (33), Credit Card Application (17), General Transactions (29) and Business Banking (6)