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Best Banks in Australian Capital Territory Canberra–Queanbeyan

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83 listings

Qudos Bank
  • Award Winner 2021

Qudos Bank · includes 2 listings

4.5 from 401 reviews

100% customer-owned Qudos Bank offers a broad range of financial products, with branches operating in Sydney, Melbourne, Brisbane and Perth.

  • 100% member owned

  • Personable customer service

  • Transparent business practices

  • Transparency
    4.8 (299)
  • Customer Service
    4.8 (338)
  • TopicsATM Experience (8), New Account (51), Loan Application (83), Credit Card Application (16), General Transactions (192) and Business Banking (25)
Bank Australia
  • Award Winner 2021

Bank Australia · includes 2 listings

4.4 from 1,065 reviews

Previously named Mecu, Bank Australia is a customer-owned bank with 14 branches across Australia, full online and mobile banking options - and an incredibly high overall customer satisfaction rating.

  • Transparency
    4.7 (556)
  • Customer Service
    4.7 (620)
  • TopicsATM Experience (18), New Account (291), Loan Application (278), Credit Card Application (59), General Transactions (208) and Business Banking (30)
Queensland Country Bank

Queensland Country Bank · includes 2 listings

4.5 from 133 reviews

With a high number of long-standing customers, some dating back to the bank’s opening in 1971, member-owned Queensland Country Bank has a dedicated number of satisfied customers.

  • Transparency
    4.7 (112)
  • Customer Service
    4.7 (122)
  • TopicsATM Experience (26), New Account (26), Loan Application (40), Credit Card Application (11), General Transactions (93) and Business Banking (11)
Auswide Bank

Auswide Bank · includes 2 listings

4.3 from 200 reviews

An overwhelming majority of 5-star reviews awarded to Auswide Bank help support this 50+ year-old bank’s claim that while it’s a smaller bank, it makes a big difference when it comes to helping customers and communities.

  • Transparency
    4.0 (42)
  • Customer Service
    4.0 (47)
  • TopicsNew Account (12), Loan Application (28), Credit Card Application (2), General Transactions (16) and Business Banking (2)
Judo Bank

Judo Bank

3.8 from 92 reviews

With a focus on crafting relationships with Australian businesses, Judo Bank specialises in business lending, and has mixed reviews from customers.

  • Transparency
    4.0 (74)
  • Customer Service
    3.9 (79)
  • TopicsATM Experience (1), New Account (49), Loan Application (1), General Transactions (23) and Business Banking (4)
Up Bank

Up Bank

3.3 from 73 reviews

Latest review: I have been with Up for a couple of months. Their savings interest rate is not the best, but way better than the major banks. Their banking app is super clever and flexible, and even a little bit

  • Transparency
    3.3 (64)
  • Customer Service
    3.3 (65)
  • TopicsATM Experience (9), New Account (39), Loan Application (1), Credit Card Application (1), General Transactions (44) and Business Banking (4)
Volt Bank

Volt Bank

4.2 from 18 reviews

Latest review: The app works well and the "at call" interest rate is better than most. Not full service yet, as their services are still being refined, but the government guarantee on deposits is

  • Transparency
    4.8 (16)
  • Customer Service
    4.8 (12)
  • TopicsNew Account (12) and General Transactions (5)
ING

ING

2.6 from 674 reviews

Latest review: I've been with ING for many years and have now moved on to another bank after ING made threats to freeze my account if I did not meet their demands for information they've suddenly decided is needed

  • Transparency
    2.1 (182)
  • Customer Service
    2.0 (185)
  • TopicsATM Experience (14), New Account (44), Loan Application (47), Credit Card Application (9), General Transactions (103) and Business Banking (14)
Beyond Bank

Beyond Bank · includes 2 listings

2.6 from 99 reviews

Latest review: How can you run client service with such a low bar. Anytime you ring its also we a recruiting more staff. Told the same story last year. When you took over the credit union the promise of standards

  • Transparency
    3.3 (40)
  • Customer Service
    3.0 (46)
  • TopicsNew Account (7), Loan Application (22), Credit Card Application (1), General Transactions (24) and Business Banking (2)
86 400

86 400

3.0 from 21 reviews

Latest review: I bank with 86400. I wanted to go with them for a home loan. What a waste of time. They are slower than a snail. Provided them all the documents they required, financial savings, income, employment.

  • Transparency
    3.1 (18)
  • Customer Service
    2.9 (18)
  • TopicsATM Experience (2), New Account (9), Loan Application (4), General Transactions (14) and Business Banking (1)
Bendigo Bank

Bendigo Bank · includes 2 listings

2.0 from 321 reviews

Latest review: I have been with Bendigo Bank for years, had great customer service until recently. Bendigo Central branch staff have no clue what they are doing and takes weeks to do simple

  • Transparency
    2.0 (90)
  • Customer Service
    1.8 (98)
  • TopicsATM Experience (9), New Account (15), Loan Application (18), Credit Card Application (7), General Transactions (68) and Business Banking (15)
ME (Members Equity) Bank

ME (Members Equity) Bank

2.0 from 764 reviews

Latest review: A Bank today without instant money transfers (OSKO) is a dinosaur and shows its unwillingness to innovate. Also not being a leader and just following in deposit interest rate offerings is

  • Transparency
    2.3 (171)
  • Customer Service
    2.2 (202)
  • TopicsATM Experience (18), New Account (35), Loan Application (57), Credit Card Application (20), General Transactions (118) and Business Banking (10)
Heritage Bank

Heritage Bank · includes 2 listings

2.0 from 185 reviews

Latest review: With financial approval just around the corner Heritage kept asking for more, each time we gave them what they wanted they then wanted more payslips more letters from our employer more receipts! We

  • Transparency
    2.0 (56)
  • Customer Service
    1.9 (64)
  • TopicsATM Experience (5), New Account (12), Loan Application (26), Credit Card Application (5), General Transactions (33) and Business Banking (8)
People's Choice Credit Union

People's Choice Credit Union · includes 2 listings

2.0 from 171 reviews

Latest review: I was transferring funds to another account asked for the limit to be raised They didn’t like it so they froze all my accounts No satisfactory answer to explain their actions

  • Transparency
    2.2 (44)
  • Customer Service
    2.0 (49)
  • TopicsATM Experience (3), New Account (6), Loan Application (32), Credit Card Application (4), General Transactions (21) and Business Banking (8)
Greater Bank

Greater Bank · includes 2 listings

2.1 from 53 reviews

Latest review: Absolutely terrible customer service. I made a small mistake logging in to Internet Banking and because I am disabled I called using NRS and they refused to help over the phone. "O" literally hung up

  • Transparency
    1.6 (17)
  • Customer Service
    1.6 (20)
  • TopicsATM Experience (1), New Account (3), Loan Application (8), Credit Card Application (2), General Transactions (11) and Business Banking (2)
Police Bank

Police Bank · includes 2 listings

2.4 from 28 reviews

Latest review: I agreed to a credit check at the end of the application. After we submitted they then asked for more proof than any application ive made in years of paying bills. I asked what was the outcome of the

  • Transparency
    3.7 (14)
  • Customer Service
    3.5 (15)
  • TopicsLoan Application (13), General Transactions (7) and Business Banking (1)
MOVE Bank

MOVE Bank

2.8 from 14 reviews

Latest review: I was a customer for 15yrs, I had 2 car loans one 7yr loan paid off in 3yrs & a 5yr loan paid off in 12 months. I have inquired about getting a new loan but Move say no and other banks say yes. They

  • Transparency
    2.5 (11)
  • Customer Service
    2.7 (12)
  • TopicsATM Experience (1), New Account (3), Loan Application (9) and General Transactions (2)
BankSA

BankSA · includes 2 listings

1.8 from 99 reviews

Latest review: I submitted my online application for BankSA more than two weeks ago, however I didn't't receive any feedback from the bank. So I called the online service numbers for my application, however, the

  • Transparency
    1.8 (29)
  • Customer Service
    2.0 (35)
  • TopicsATM Experience (3), New Account (8), Loan Application (14), Credit Card Application (6), General Transactions (16) and Business Banking (5)
UBank

UBank

1.7 from 251 reviews

Latest review: My Mum has been with UBank for over 10 years but a few months back her account was blocked and despite repeated phone calls with various staff she still can’t access her funds. She had to send off i

  • Transparency
    1.9 (155)
  • Customer Service
    1.5 (169)
  • TopicsATM Experience (4), New Account (41), Loan Application (60), Credit Card Application (1), General Transactions (90) and Business Banking (9)
Bank of Melbourne

Bank of Melbourne · includes 2 listings

1.7 from 190 reviews

Latest review: I am trying to settle my home loan over a month now and still struggling to get it done. BOM has the worst customer service. I have to wait at least 30 minutes to get the line even after they will

  • Transparency
    1.9 (63)
  • Customer Service
    2.0 (72)
  • TopicsATM Experience (5), New Account (11), Loan Application (33), Credit Card Application (17), General Transactions (29) and Business Banking (6)
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