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Best Banks in Australian Capital Territory Canberra–Queanbeyan
83 listings
- Award Winner 2021
Qudos Bank · includes 2 listings
100% customer-owned Qudos Bank offers a broad range of financial products, with branches operating in Sydney, Melbourne, Brisbane and Perth.
- Pros & Cons
- Review Summary
- Specifications
100% member owned
Personable customer service
Transparent business practices
- Transparency 4.8 (263)
- Customer Service4.8 (299)
- TopicsATM Experience (8), New Account (50), Loan Application (74), Credit Card Application (16), General Transactions (169) and Business Banking (22)
- Award Winner 2021
Bank Australia · includes 2 listings
Previously named Mecu, Bank Australia is a customer-owned bank with 14 branches across Australia, full online and mobile banking options - and an incredibly high overall customer satisfaction rating.
- Review Summary
- Specifications
- Transparency 4.7 (516)
- Customer Service4.7 (578)
- TopicsATM Experience (17), New Account (274), Loan Application (268), Credit Card Application (57), General Transactions (193) and Business Banking (26)
Auswide Bank · includes 2 listings
An overwhelming majority of 5-star reviews awarded to Auswide Bank help support this 50+ year-old bank’s claim that while it’s a smaller bank, it makes a big difference when it comes to helping customers and communities.
- Review Summary
- Specifications
- Transparency 3.9 (40)
- Customer Service3.9 (45)
- TopicsNew Account (10), Loan Application (28), Credit Card Application (2), General Transactions (16) and Business Banking (2)
Queensland Country Bank · includes 2 listings
With a high number of long-standing customers, some dating back to the bank’s opening in 1971, member-owned Queensland Country Bank has a dedicated number of satisfied customers.
- Review Summary
- Specifications
- Transparency 4.6 (98)
- Customer Service4.6 (107)
- TopicsATM Experience (25), New Account (19), Loan Application (33), Credit Card Application (11), General Transactions (86) and Business Banking (10)
Judo Bank
With a focus on crafting relationships with Australian businesses, Judo Bank specialises in business lending, and has mixed reviews from customers.
- Review Summary
- Specifications
- Transparency 3.9 (60)
- Customer Service3.8 (65)
- TopicsNew Account (43), Loan Application (1), General Transactions (17) and Business Banking (4)
Up Bank
Latest review: I've been with Up for nearly a year now and my only regret is not changing banks sooner. It is incredibly easy to manage and is actually enjoyable to do everything through the app. Very reliable,
- Review Summary
- Specifications
- Transparency 3.4 (61)
- Customer Service3.4 (61)
- TopicsATM Experience (8), New Account (39), Loan Application (1), Credit Card Application (1), General Transactions (41) and Business Banking (4)
Volt Bank
Latest review: The app works well and the "at call" interest rate is better than most. Not full service yet, as their services are still being refined, but the government guarantee on deposits is
- Review Summary
- Specifications
- Transparency 4.8 (16)
- Customer Service4.8 (12)
- TopicsNew Account (12) and General Transactions (5)
ING
Latest review: I have been with ING for over 20 years. Recently Ing requested I provide documents of identity which I did they knocked them back resubmitted accepted then my account was closed.
- Review Summary
- Specifications
- Transparency 2.1 (174)
- Customer Service2.0 (176)
- TopicsATM Experience (12), New Account (44), Loan Application (47), Credit Card Application (9), General Transactions (97) and Business Banking (14)
Beyond Bank · includes 2 listings
Latest review: Been with the bank for 6 months. Got mortgage through beyond bank as the service and efficiency was amazing compared to competitors. Can not fault the Hamilton Nsw branch at all. Dealt with all staff
- Review Summary
- Specifications
- Transparency 3.4 (36)
- Customer Service3.1 (42)
- TopicsNew Account (6), Loan Application (20), Credit Card Application (1), General Transactions (22) and Business Banking (2)
86 400
Latest review: used for hardly one month, my card was used for a fraudulent transaction. Called customer support and they said they don't have a transaction block feature and can only raise a dispute. They have
- Review Summary
- Specifications
- Transparency 3.3 (15)
- Customer Service3.0 (15)
- TopicsATM Experience (2), New Account (8), Loan Application (1), General Transactions (13) and Business Banking (1)
Bendigo Bank · includes 2 listings
Latest review: 20 yr customer, had fraudulent activity and money taken, from start of alerting bank everyone I dealt with was so helpful, especially branch staff who were so patient going through the recovery of
- Review Summary
- Specifications
- Transparency 1.9 (85)
- Customer Service1.9 (92)
- TopicsATM Experience (8), New Account (14), Loan Application (17), Credit Card Application (7), General Transactions (64) and Business Banking (15)
ME (Members Equity) Bank
Latest review: This company is the worst ever to deal with. They hide their business behind a computer screen and their customer service is absolutely appalling. They do not have a single branch in any state
- Review Summary
- Specifications
- Transparency 2.3 (159)
- Customer Service2.3 (190)
- TopicsATM Experience (18), New Account (35), Loan Application (55), Credit Card Application (18), General Transactions (111) and Business Banking (10)
Heritage Bank · includes 2 listings
Latest review: Used a Heritage Bank ATM at Clifford Gardens Toowoomba. I wanted to withdraw $350 for a party for my daughter. The dispenser kept making noises for around 2 minutes. The money was not dispensed I
- Review Summary
- Specifications
- Transparency 2.2 (50)
- Customer Service2.0 (58)
- TopicsATM Experience (5), New Account (12), Loan Application (22), Credit Card Application (5), General Transactions (32) and Business Banking (8)
People's Choice Credit Union · includes 2 listings
Latest review: Members since it was called CPS many years ago. We have always had good service at Blackwood but have recently moved near to Marion branch. It appears to be understaffed with at least 6 offices and
- Review Summary
- Specifications
- Transparency 2.3 (40)
- Customer Service2.0 (45)
- TopicsATM Experience (3), New Account (5), Loan Application (32), Credit Card Application (4), General Transactions (19) and Business Banking (7)
Greater Bank · includes 2 listings
Latest review: Absolutely terrible customer service. I made a small mistake logging in to Internet Banking and because I am disabled I called using NRS and they refused to help over the phone. "O" literally hung up
- Review Summary
- Specifications
- Transparency 1.6 (17)
- Customer Service1.6 (20)
- TopicsATM Experience (1), New Account (3), Loan Application (8), Credit Card Application (2), General Transactions (11) and Business Banking (2)
Police Bank · includes 2 listings
Latest review: I agreed to a credit check at the end of the application. After we submitted they then asked for more proof than any application ive made in years of paying bills. I asked what was the outcome of the
- Review Summary
- Specifications
- Transparency 3.7 (14)
- Customer Service3.5 (15)
- TopicsLoan Application (13), General Transactions (7) and Business Banking (1)
MOVE Bank
Latest review: We found MOVE bank by searching online for a car loan with the best interest rate. After a lot of research we steered clear of so many online companies as they had hidden fees and their loan
- Review Summary
- Specifications
- Transparency 2.9 (9)
- Customer Service3.0 (10)
- TopicsATM Experience (1), New Account (3), Loan Application (7) and General Transactions (1)
BankSA · includes 2 listings
Latest review: Given wrong time for first meeting, then worker didn’t turn up.. didn’t set up account etc properly or sit down to do that; left everything to us/broker, & were never ava
- Review Summary
- Specifications
- Transparency 1.9 (26)
- Customer Service2.1 (32)
- TopicsATM Experience (3), New Account (7), Loan Application (13), Credit Card Application (6), General Transactions (16) and Business Banking (5)
UBank
Latest review: Tried to make an application for loan talking to their robot. What a waste of time. No flexibility. Set rules and questions that lead to dead end. No wonder the rates look attractive.
- Review Summary
- Specifications
- Transparency 2.0 (145)
- Customer Service1.5 (159)
- TopicsATM Experience (4), New Account (37), Loan Application (59), Credit Card Application (1), General Transactions (84) and Business Banking (8)
Commonwealth Bank · includes 2 listings
Latest review: I never got to speak with anyone, I was on hold for 70 minutes before I gave up. Very disappointing, I also submitted a request for a call back through messenger but am yet to speak with somebody.
- Review Summary
- Specifications
- Transparency 1.7 (466)
- Customer Service1.6 (526)
- TopicsATM Experience (40), New Account (49), Loan Application (111), Credit Card Application (59), General Transactions (307) and Business Banking (78)