Best Plush Armchairs

cheap materials, no customer service – The chair gets custom made. You can choose from many materials and colours but they can't send you a sample. They can't tell you a finishing date… Read more

(took mine 4 months, 3 weeks longer) which is fine. The problem is, as soon as they tell you it is ready, you have to pick it up straight away. They harass you daily when you pick up the chair even when I told them multiple times that I have to arrange and sort out the pick up since the chair took longer to make and collided with my holidays. I ordered it over the phone since i live remote, 1700 km away. So no friend could collect too. I previously asked for updates so I could plan better but they couldn't tell me. So I basically had to collect it through a company which was bringing it up to me but put it in storage until I arrived back from my holiday. Summary:They took 3 weeks longer than expected (which is fine) but than want you to jump into action as soon as they snip with the finger. When I bought that chair I was hesitant because I have kids. The sales women told me I can wash the 3 cushion covers since they are removable. So I took the covers off after they got dirty but by grabbing the insert cushion, I ripped its cover which holds the filling. It even did rip at the stitches, because it is weak, cheap, thin material which is not suitable for the heaviness of the filling. Plush told me I actually can't wash the cushion cover despite the sales person told me prior when I bought it and despite the cushion has a removable cover. I asked if I can buy a replacement insert, because this one is literally falling apart (every time I grabbed it and tried to put it in that cover, it ripped more) which they denied. They said there is no material fault and this is how the inserts are. They also couldn't tell me how to repair that insert. 0 customer service and sales woman who tell you what you want to hear. That chair is 3 months old.