Best Brisbane Conveyancing Conveyancing Services in Western Australia Perth
Based on 517 reviews
Brisbane Conveyancing
4.5 (517) Summary
Jane W. WA
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Do not recommendDO NOT RECOMMEND.
Unprofessional and do not even fulfil the bare minimum requirements.
Don't recommend and if I could ... Read more
go back, I wouldnt use these guys. I have been in the dark the entire process having no clue as to what is happening. I also had to repeatedly follow up on unanswered emails, and was asked by them to send through paperwork again which i had already sent. They also lost the first email I had sent them, with the contract to check over. I had to call to follow up for this also, and yes I did get a phone call back that morning, but I should have known at that point that the ball would be dropped throughout the process. Yes, i get that people get sick and can't go to work, but surely, for time sensitive matters there would be a shared inbox to check when this happens?! Had to call regarding PEXA as well as it was 2 business days before settlement and I heard diddly squat, only to be told by my bank the date was actually 14 days after I was initially told it was. The first letter had one date of settlement, but it was actually something different - which I understand the reasons for, but it really should have been communicated but it was assumed that I should know this information. I didn't really give a hoot if the date was different due to what the contract said, what I am annoyed about is the lack of communication. I don't go around buying houses and apartments everyday to know contractual obligations etc off the top of my head. That is what I am apparently paying this company for. On settlement day, one hour before settlement, I finally received an email from them to inform me of what would happen. This is after phone calls over the past two business days to see if I was required to transfer the remaining balance etc. Everytime I called to check if I had any outstanding actions, the person was always busy or on another call. I also am not sure if this is a normal thing, but I had spoken to at least 4 different people over the phone over the course of settlement. If its normal, I wouldnt have a clue as there have been no updates as to the progress. I really do not recommend these guys based on extremely poor communication and management. I was not happy at all at the lack of updates and even the attitude some of the solicitors had on the phone with me. I know you're busy but I wouldnt have to annoy you so much if you had the courtesy to send an email or update or timeline of events. POST SETTLEMENT: building managers and body corp had not been notified of the transfer of ownership. As a result, there is rental money owed to me sitting in limbo somewhere from the previous owner. The property manager even commented they usually hear from solicitors before and after settlement as it is part of the process so they are able to with hold funds and transfer ownership. How many phone calls does one have to make to follow up? I have called and emailed repeatedly, only for Amelie to be "on the other line" and to never return my calls. Honestly, these people have been a nightmare to work with. Purchasing a property is in general a big life decision for most people and is not taken lightly - these people are a joke.