Best Gaggenau Cooktops

good machine poor glass top – We had this cooktop installed January 2021. Few months later noticed scratches appearing. We use quality cookware, scanpan, tefal, jamie Oliver. … Read more

Food is always wiped up immediately so no chance of scratching the surface. Bosch Gaggenau kept on blaming me. So I ask the question I had an Asko, two Fisher & Paykel and none of them got scratched. Bosch Gaggenau finally said out of goodwill they will replace the cooktop glass top only. I was happy and thought I would but a silicon induction cook top mat to protect. Imagine my horror when two weeks later I discover a small scratch had developed. Only 2mm long but a scratch. Again I approached Gaggenau who responded by saying only damaged pots, salt or harsh chemicals will do this. I am brassed off with their attitude when I do my utmost to keep this clean. I have rechecked my pots and pans time and time again and they are smooth. What the heck is going on? These machines are expensive and we look after them. Now I know I am in NZ, but want to take this further and hoping you can assist as to where I can go. Thanks

I will give zero star if I can – I would like to make an very bad comment on gaggenau . The cooking stove, which costs four times higher than the common brands such as Rannai,… Read more

whirlpool or TGC. I have use cooking stoves for more than 20 years, and I have never encountered worse than this stove. First, ignition has a problem. So I asked gaggenau Companies technician to come to repair, having charged for $800 a visit, not including any parts. On the second visit, they come and asked for additional charges for the parts needed. They changed the parts and then left. However,they haven’t checked thoroughly before they left, and the stove was still broken. Then I called again and asked for a third visit. They came and claimed they need to change some other parts of the stove. Of course the charge was even more. That’s OK, if it really works. However, the same story again. The stove still failed to ignite, ie no improvement. I have complained to the technical support once for that problem, and they promised to send someone skillful to come. OK, then the technician come for the third time. This is now the fourth time, they kept sent someone who does not know how to repair their own appliances again, and claim they need to change another parts again. As predicted, this kind of random changing different parts of the stove without knowing what had happened doesn’t work. So, the technician need to come for the fifth time. At the time of writing, I have already spent four whole mornings not to mention more than $4000 spendings on the stove but yet The problem hasn’t been solved. (it is the costs to buy another brand in brand new already) I am not sure how long this problem will go on, and obviously I would not recommend anyone to buy this brand.