Best Weight Watchers Diet, Exercise & Weight Loss Services

Weight Watchers is working well for me. The whole concept is good. I like that the points simplify the process, the app is on-hand, it can be used… Read more

independently and I have control. Hate the layout of the new app though.

My rating is not based on the actual program, I s based on the sub-standard customer service offered when something goes wrong.

I had a simple app error. Should have taken five minutes took at least and hour but I suspect longer. Couldn’t get past AI to reach an actual human because they had my date of birth wrong meaning I couldn’t verify myself. They instructed me to download the app on my Windows PC when they don’t even have a compatible app for that yet. It doesn’t exist and I was ‘supported’ to look for it for at least half an hour. Then told to wait for response from tech team.

They got a response from their tech team which they never passed on to me. I received an email asking if it was fixed days after initial report (wasn’t even given any options to do this at this point. I replied ‘no’ and never heard back. The list keeps going. In addition, throughout the two long phone calls I had with them, I never received an acknowledgement or apology for the inconvenience or for the indisputable errors and incompetence at their end.

I would have given a 4 star rating (would have been a 5 star prior to app update) but this was all overshadowed by the very inadequate support available when an issue arises, hence the 2 star rating.