Best Domestic Airlines in New South Wales Sydney, Newcastle and Wollongong

I had a very disappointing experience with China Southern Airlines and would not recommend them. They have the most terrible membership program over the world. The consultants were not helpful and just put me in endless waiting. Show details

We were recently on a Geraldton to Perth Flight which was slightly delayed - the Captain and crew were amazing at assisting my husband & I to get to… Read more

Perth and onto our connecting flight to Esperance. We can not thank all the crew who helped us make our next flight. Thanks again Melisa

Worst experience in the history of flying. I only ever leave feedback when something is really good, or spectacularly bad and this time, wow, what an… Read more

awful airline this is to have to deal with.

I booked tickets for my brother and sister as a connecting flight to my wedding. In the process, I had to call the service centre for help. What a horrible, terrible and unsupportive experience that was. The agent flat out said to me over the phone, on a recorded line, that she didn’t want to help me and that if I called back it could be someone else’s problem. I was completely gobsmacked…. which doesn’t happen to me very often!

The whole experience from booking on their website site all the way through to boarding was truly a nightmare. If you ever end up flying with this airline I hope for your sake that you don’t have to interact with anyone who actually works there. If you do, be prepared to be abused by the company you’re paying through the nose to do business with.

For all with upcoming flights, and until we actually get an alternative option…

“May the odds be ever in your favour.”

Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

Booked business class flights from Perth to Las Vegas through Hong Kong and Tokyo and return through sa Francisco back to Perth We gave them 11… Read more

months notice and to start with we had a few flight changes BUT as it got to 5 months before we flew we had cancelled or changed flights These changes would be in excess of a booked 3 hour lay over to 24 hour lay over meaning all flights gave to be changed After sorting this 3 weeks later they did it again Another 2 hour telephone call to sort this And now 4 days later cancelled flights again I fly 6 times a year internationally and no other Airline has done this before Disgusting treatment from a 5 star airline especially for business class customers

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Flew return Coffs Harbour to Canberra flights 257/258, 9th/16th April. I was in a wheelchair and from the time I entered the terminal at Coffs… Read more

Harbour to the time I exited from return flight I was overwhelmed by the courteous and friendly attitude of every staff member on the ground and aboard the plane, and also the lady I spoke to on the phone to arrange assistance to and from the plane with my wheelchair. Big thumbs up to all at Link Airways.

I would give half a star if I could. Tried flying with them twice now, and was disappointed big time as they failed miserably. From communication to… Read more

service on board. I do understand it is a semi budget airline; however their level of services are not worth the money spent. 5 days prior to my flight, I received a letter to pay to upgrade our seats, however we never received a notification that our flight had changed dates which is a quite crucial detail to not notify your passengers about.

On behalf of my daughter I requested, directly to Vietnam Airlines, a cancellation and refund for 2 tickets. It was very last minute due to personal… Read more

reasons and I sent an email. Even though it was five am in Vietnam I had responses immediately. Also, their chat line was super helpful and within hours I was contacted several times explaining how to apply for the refund, even though the flight was two days away. Besides a small cancellation fee all the monies were returned. I have never received such prompt and excellent service from an airline. Most Airlines you cannot talk to; if you email they take weeks to get back. Vietnam Airlines surpassed all my expectations. I have also flown with them and their service was great. An amazing airline that I wish all the others could emulate. Congratulations Vietnam Airlines.

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

Flight 5/26 to USA Flight cancelled redirected with no notification, only discovered when tags printed. Couldn’t get connecting flight details as… Read more

they don’t print 3rd party. They changed connecting flight airline from united to delta. Lost day in Disney . On way home fight disappeared spent hour at help desk . Finally got on flight but had to seat separately. They billed for our 2nd piece of luggage even though it was meant to be included. Paid $30 pp for seat selection don’t bother they ended refunding. 1 star for staff trying and politeness. 0 for administration. No matter how nice staff if it’s broke it’s broken! Wont fly again air nz

Recently traveled to Hobart from Brisbane traveled there with Jetstar (the economy arm of Qantas . We booked in a set of golf clubs as well as bags… Read more

The return journey was with Qantas we were charged $300 extra for the clubs I will never travel on Qantas again .

Much better than expected – Took a flight from Seoul to Shanghai December 2024 and was pleasantly surprised. Airbus A320. Nice clean plane and comfortable seating, friendly… Read more

helpful flight crew, awesome tasting meal service and everything on time with no delays. Great value for money too. Couldn't ask for more than that.

Only downside is their app is rubbish.

Would not hesitate in flying with them again.

Disgraceful again from Jetstar, we booked exit seats at extra cost. Boarded plane to be advised they had double booked our seats

Flew BKKSYD TG471-A350-900. Service below average. No refreshments offered at any stage of the flight. No service of water outside dinner option at… Read more

all ,over 9 hours. Dinner/Breakfast offered limited options. Flight ok seat recline good. Leg room better than A330 aircraft used on same route.

TG an ok option. A350 leaps ahead - compared to QF A330

1. This is the last time I will fly with United Airlines; I will never fly with this airline again. On June 28, 2025, my mother and I flew with… Read more

United Airlines. We checked in at Terminal 7. After checking in, we were supposed to go to Gate 77 in Terminal 7, but when the staff gave us our boarding passes, the gate number 68B was not yet updated. I checked my phone and found that the departure gate had changed from gate 77 in Terminal 7 to gate 68 in Terminal 6, which caused me 30 minutes of trouble resolving the gate change issue. Ultimately, it took me another 30 minutes, a total of one hour, to get to the correct gate, arriving exactly one hour before departure. On flight UA 32 from LAX International Airport to Narita International Airport, I was extremely disappointed. Two flight attendants, one male and one female, were very unprofessional. The male flight attendant acted angrily when I requested more water and did not treat customers respectfully. The female flight attendant used her foot to adjust the pillow on the seat, which was very unsanitary, instead of using her hands. Afterwards, I had a 6-hour layover in Narita before boarding ANA flight NH 833 on June 29, 2025. I found the non-Japanese flight attendants to be very polite and friendly when my mother and I requested drinks. That's why my mother and I always choose ANA airlines from LAX to Saigon; the non-Japanese flight attendants are always polite. I have flown with ANA four times: from LAX to Saigon in the fall of 2023 (twice) and twice in 2025. ANA airlines has never disappointed me. This is the first and last time I will fly with United Airlines from LAX International Airport to Narita, Japan. 2. It's too late for apologies, and I will not accept United Airlines' apology for ruining my summer trip. They changed the boarding gate for my flight on June 28, 2025, and the male flight attendant on United Airlines flight UA 32 was disrespectful and treated me poorly when I requested more water. The second flight attendant kicked my seat with his foot, which was very unsanitary. In addition, there were many cookie crumbs and black beans in the corner of my seat (33J). My mother's work in Vietnam was urgent, and she only bought the ticket three days before the flight (June 25, 2025). She bought the ticket from United Airlines because ANA Airlines tickets were sold out (United Airlines is a partner of ANA Airlines). The ANA Airlines flight attendant on flight NH 833 from Narita to Saigon was very polite when I requested water a second time.

3. My mother and I are Vietnamese. This is the first time I've seen a United Airlines flight attendant get angry when I requested more water. Oh my god, especially kicking the seat instead of using their hand. I used to fly Vietnam Airlines when I was a child, on flights to Los Angeles and back to Saigon. I have also flown Cathay Pacific Airlines four times (2017, 2019), Eva Air once in 2018 (the airline my mother and I took to immigrate to the US), Korean Air twice in 2022, and ANA Airlines four times (twice in 2023, twice in 2025). I have never encountered a rude flight attendant when requesting extra water, even on domestic Vietnam Airlines flights (my sister frequently flew Vietnam Airlines from 2012-2017 during her five years of studying in Singapore, and my father, a tour guide in Vietnam, also frequently flies Vietnam Airlines).

We had a Positive experience with Lisa from Fiji Airways Check in that was able to resolve our issue. Thank you. Show details

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

Flight cancelled - Newcastle - Canberra return – Booked flights on non-refundable fare as I have to be back at a specific time. The return flight was cancelled and another flight option was provided… Read more

on the same day, 4.5 hours later. As I had booked a non-refundable fare and the replacement flight is on the same day, I am unable to get a refund. They have agreed to provide a credit and an extension to the time to use it. I have no option but to take the credit, drive the 5 hours to my destination and return in a 48 hr time frame. I am disappointed as this is not the first time that this has happened with this airline and one of the main reasons I stopped flying with them for a long period of time. If there is a risk that the schedule may change then they should notify their customers of this when booking so that you can take the option of a fully refundable fare.

The worst customer service, ever. Once you bought the ticket, you end up frustrated, no customer support about the ticket. One time in my life only.

Subject: Disappointing Business Class Experience and Seating Issues on Recent Flights I am writing to share feedback regarding our recent Business… Read more

Class travel on Malaysia Airlines. Our itinerary included flights from Perth to Kuala Lumpur, Kota Kinabalu, Ubon Ratchathani, Bangkok, and return. While two couples traveled together, our experience was significantly marred by aircraft standards and a frustrating seating layout issue.

First, the Business Class cabin—particularly on the Boeing 737 MAX 8—is simply not up to standard. The seats were very average and uncomfortable for a premium fare. An upgrade of this fleet is urgently needed if Malaysia Airlines wishes to meet modern customer expectations.

Furthermore, we experienced highly frustrating seating changes. Despite booking well in advance and selecting seats together, our seating was altered without our consent, separating us from our spouses. Even though each couple shares the same surname, we were split up on several legs. When I raised this with ground staff in Kuala Lumpur, Kota Kinabalu, and Bangkok, I was told nothing could be done on the ground and that we had to sort it out ourselves onboard. Consequently, we had to rely on the kindness of other passengers to swap seats so we could sit with our wives.

The saving grace of our journey was the staff. The onboard crew and overall service were very good in all aspects, demonstrating excellent professionalism despite the equipment and seating challenges. However, given the price of Business Class, the sub-standard seats and the stress of disrupted seating made this a very frustrating experience.

Absolutely disgusted with AirAsia and the way they treat customers dealing with medical conditions and urgent refund requests. What should have been… Read more

a straightforward and compassionate process turned into weeks of stress, conflicting information, delays, and zero accountability. Customer service was cold, dismissive, and impossible to deal with. Every response contradicted the last, and no one took responsibility.

Trying to resolve this while already dealing with health issues made the experience even worse. Instead of support or understanding, I was met with generic responses and constant runarounds. It feels like once they take your money, customer care no longer exists.

The Airline Ombudsman seriously needs to investigate AirAsia’s refund handling, customer treatment, and compliance processes because no passenger should be treated this way — especially vulnerable people facing medical circumstances.

I would strongly warn others to stay away and think carefully before booking. If something goes wrong, don’t expect empathy, transparency, or proper assistance

Extremely disappointing customer service from Batik Air. I spent 154 minutes on the phone trying to sort out a baggage issue and still could not get… Read more

a clear answer. On 31 March 2026, their AI support gave conflicting advice, first saying the booking did not specify baggage, then saying the Perth to Denpasar flight had 20kg, then saying the same rules applied to the return flight. Later that same day, Batik Air customer service emailed saying the outbound had 20kg but the return had no checked baggage allowance at all.

Because Batik Air failed to properly process the baggage, I then had to pay AUD 1,251.00 on 2 April 2026 for what should have been the original requirement of 20kg each way, and then another AUD 1,080.00 at the airport on 6 April 2026 to get the baggage on board because the fees customer service said were processed had not actually been processed.

Now I am being told I may have to wait up to 30 days for a refund, and even that refund amount appears to be incorrect. Very poor systems, very poor communication, and a completely unacceptable customer experience.

We were travelling from the UK to Johannesburg on 16th March for our wedding and honeymoon, having saved for a year to afford Premium Economy tickets… Read more

with British Airways. Unfortunately, the experience fell far below expectations and left us feeling unsafe and deeply disappointed.

Approximately 2–3 hours into the flight, a passenger became severely intoxicated and disruptive. What began as repeated shouting and swearing between him and his partner escalated into inappropriate behaviour, including attempts to touch her against her will. This continued for hours without effective intervention.

As the situation worsened overnight, the passenger became increasingly aggressive—kicking seats, shouting loudly, and behaving in a way that was clearly out of control. While cabin crew made some attempts to manage the situation, it was evident they were unable to bring it under control.

At one point, we personally approached the crew and requested that the captain be informed due to the seriousness of the situation. Despite this, no meaningful escalation appeared to take place, and the disruption continued.

Shockingly, it was another passenger who eventually intervened around 3am and de-escalated the situation. When this happened, the rest of the cabin applauded—highlighting just how long and distressing the experience had been for everyone on board.

This disruption lasted for over 7 hours. At no point did we feel safe or reassured. There appeared to be no effective escalation, no relocation of the individual, and no meaningful resolution from the airline staff.

Following the flight, we raised this issue with British Airways, but have only received generic apologies and no indication that the incident has been properly investigated. Given the severity and duration of the situation, this lack of accountability is extremely concerning.

We invested significant time and money into this journey, expecting a comfortable and safe experience for such a special occasion. Instead, we were left distressed and unheard.

Due to this experience and the airline’s response, we will not be choosing British Airways again.

Outdated and deprecated product, food, mouldy cabin, fixed hand rest on 15 hour long haul flights, some staff members only smile at Business class… Read more

passengers, though we had lovely members in economy who looked the best after us. Money makes the brain go wild.

The airlines is hanging by a thread. The thread is their amazing staff.

NOT THE CHOICE OF PHAROS You must agree, EgyptAir has nailed it with their aircraft livery. The vibrant colours and graphics are impossible to mis.… Read more

If only the flying experience was just as memorable.

The check-in staff at Cairo were extremely friendly and efficient. But given the benchmark set by other middle east airlines - the business class lounge experience borders on embarrassing. I found myself in the Alioth Lounge – if you can call it a lounge. It was more like a doctor’s waiting room. Bright lighting with old and dated furniture. You won’t find anything enticing to eat and will most likely be counting down your departure time.

Boarding was a fiasco, and the flight was from Cairo to Istanbul on a very new 737-800. The smell of the new tan leather business class seats filled the cabin, and they were extremely comfortable for a narrow body aircraft. The controls were manual with limited pitch and not much feet support.

This is a dry airline so not a drop of alcohol. There were 2 dedicated flight attendants for business class, and the service was straight forward and friendly. There was a choice of main course with everything delivered on the one stray. It was well portioned and 8 out of 10 for taste.

There are no prizes for mediocrity in the airline industry. Based in the Middle East this airline faces stiff competition from the likes of Qatar, Emirates and Etihad. Stuck between a rock and a hard place they should either go low-cost no frills or position themselves as a boutique high-end service.

To do so will take money and guts. Sadly, I don’t think they have either.

Flew from Melb to Sunshine coast and back. New A220's are nice and comfortable. In fight staff were great. On return flight took off and before we… Read more

had left the ground water was dripping on most passengers from the overhead lockers... Probably something to do with condensation and the air con system but it was not just a few drops... Biggest gripe was the terrible standard of the food. For a full service flight the food was junk. For what you pay I would expect a meal equivalent to what you get on a standard Qantas flight not the rubbish they served up. Also paid extra for more leg room and did not get allocated these seats on flight back. Had the $120 returned but I don't understand why or how they can double book these seats as they are limited by number.

I had a great experience over the telephone with Southwest representative when I had to cancel some flights - and when a double-up of a booking was… Read more

made. The process was easy - and the staff were very helpful.

However - I was VERY disappointed with the attitude of the staff at check-ins at both LA and Kansas. Rude. Annoyed. Unhelpful. Were too busy having conversations with other team members. Seemed bothered you were there.

What a disappointment - we paid a full adult price for our 2yrs old daughter's return ticket. ( Not trying to complain about that). But when we… Read more

trying to request a special assistance services as we are travelling with a minor age child, nothing was available! For god sake all we asking was possible early boarding assistance. That guy from their customer service was pretty hopeless and doesn't have sufficient knowledge about our question. At beginning he said such request could be done from their website, one minute after, he said it's not possible to request such service based on your departure airport. According to him - ' just arrive few hrs earlier before the departure time. Perhaps you would get check in earlier than everyone else! ' what a disgraceful comment! And guess what dear Fellow travellers, their customer service couldn't even offer an infant meal for a minor age passenger! What a mega disappointment! I have been travelling with them from 2005. This is a bloody big disappointment with this airline! Specially with a minor age traveller service request! This airline will eventually get withdrawn from Australia! Cos their customer service doesn't even exist !