Best Energy Providers in Western Australia Perth
Energy Locals 🏆 2024
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Kleenheat
I just wanted to enter the competition and no matter what i did nothing would budge it. Usually I would let it go but decided that I wanted this to work, so I communicated with Carlie and she was so helpful and got it all sorted for me. Thank you for going the extra mile, you are a STAR.... Show details · 1
Globird Energy 🏆 2024
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Smart Energy
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Origin Energy
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OVO Energy
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Diamond Energy
Nectr
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Pacific Hydro
s.chitaranjan
victoria Show details
Amber Electric
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Sumo Energy
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Bill Hero
Arc Energy Group
Tango Energy
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- Spend a large amount on marketing promising cheap rates
- Lure in families struggling with the ... Read morecost of living - Once they sign up, jack up the prices by 30% No thanks! I was able to quickly find many cheaper and easier providers and made the switch - hopefully others do the same.
ACN Pacific Energy
Energy Cloud Australia
ReAmped Energy
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Hi There, Sorry to hear that your experience hasn't been a great one! We would really like an opportunity to try and make things right here - are you able to shoot us a message on Facebook Messenger w... Read more
ith your account details or jump on live chat and flick us through some details so we can locate your account. We can get one of the team to jump on the phone with you and work through things! Look forward to hearing from you soon.Alinta Energy
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From May to October 22 everything was going well. From November 22 we received notification from an... Read more
other provider to gain access to review our meter due to faults. In November 22 and January 23 I contacted Alinta to investigate and confirm meter faults. I was told by their Customer Service representative they new nothing about our meter issues/faults and could not be bothered to listen and investigate. I personally conducted further investigation with the meter provider to confirm they were legit. Again in April 2024 I received notification to review my meter by an another provider (same provider in previous 2 instances). It wasn't until I received my bill in January 2024 that I really noticed a problem with our electricity bill and our solar dropping off. I contacted Alinta on 11 January. From here on its been hell, lots of communication between us and Alinta. Providing the opportunity for Alinta to do right thing, provide a quality customer service. As things progressed I went back through my electricity bills noting many errors such solar dropping off, no start read. It seems like the data had been estimated very often. Alinita was not even aware of the meter changes that occurred, I advised and provided evidence, not knowing who owned our meter - I advised them. Their operations seriously broken. Continually promising to provide updates within a number of days. Had held off engaging the ombudsman to try and do the right thing. Instead communicating with us they would continually send out invoicing "a form of bullying" via email, throwing us into more confusion, increasing anxiety. Invoices were difficult to read and understand. Without discussion they revised and reversed electricity bills paid from September / October 2023 to January / February 2024 assuming we were in credit. We asked many questions by phone and in writing about our account and never received answers to all of our questions. On 28th February 2024 we received a threating message regarding our outstanding payment. Our account was in dispute and not aware of outstanding money due. I rang and sent Alinta an email of the incident on the same day. Alinta was overdue in providing us with an update, it was past 10 days. We received communication from Alinta about another meter change on 1st March 2024. We worked with them and they sent an other provider to come to our site to change the meter. By this time I had lost trust with Alinta, exhausted by their bullying and incompetency of their operations. I ensured I was onsite when this occurred even though I was extremely sick on the day with an infection the meter was changed. Photos were taken at the time of the event. On 5th March I received an email confirming they received my email on 28th February 2024. On the 8th March 2024 I made contact with Alinta to receive an update on our meter change and our account. On13th March I received an email that I was referred EC Resolve team and allocated a point of contact. Promised they would make contact within 5 business days. Finally we have a point of contact! This should have happened in the early stages of our issue. We have received no contact to date from point of contact. We tried to make phone contact, I was in a queue and did not have the time to remain in queue. On 14th March I had no choice to engage the electricity ombudsman. Alinta was provided with too opportunities to sort out our issues and to come to an agreement. We are exhausted, its impacting health and do not have the unpaid man hours to continually sort our their operational issues. On the same day I received a new electricity bill from Alinta, no warning for point of contact. You would think Alinta would make contact before issuing an invoice due to our ongoing experiences and issues. This has increased our anger and anxiety. We take this latest invoice as a form of bullying. The invoice has no solar - its dropped off, missing no start and end reads, estimates electricity usage, date read notes 29 February 2024 when a meter change occurred on 1 March 2024, wash up read for a past billing period but not reads, and much more. Government rebates have been unclear. Reading the current bill is extremely difficult. We would like to see the raw data and understand how you have determined the costs. You have made us hate you Alinta and constantly questioning if the organisation is honestly billing their customers. We are in a mess and had no choice to write this review to advise others of our experience and to hopefully receive closure.Hi ramj, I'm so sorry to hear you had issues with your reading and with your correspondence from Customer Service. I'd like to check your account and investigate this further. I've sent you a PM to get more details. Thanks, Kai
Future X Power
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Lumo Energy
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Hello B Tee Thank you for reaching out to Lumo Energy and taking the time to pass on your feedback... Read more
. I'm really sorry to hear of your experience with us. That is certainly not the impression we want to give our customers. We’d like the opportunity to assist or clarify this Evenpay matter for you, however I do not have your details based on your review alone. Could you please send us a private message with your Full name, DOB and Address. Alternatively, you can send us a DM on Facebook with your details or feel free to email your query to info@lumoenergy.com.au , with the subject of the email addressed to the “Social Media and Reviews Team”, and a member of our team will be happy to assist you further. Kind Regards, Di Lumo Energy’s Social Media and Reviews TeamElgas
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Hi Doriana, we're sorry to hear about your recent gas experience. If you wish to register a complaint through our website, we can ensure that your feedback reaches our team. Please include your postco... Read more
de in the message. https://www.elgas.com.au/online-enquiry ElgasEnergyAustralia
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Ergon Energy QLD
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ecoMaster
Simply Energy
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Synergy
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Synergy now use the total capacity of your inverters not the set capac... Read moreity when installed. We have 2 x 3kw inverters with one set to 2kw. With the new rules, we are giving Synergy free units every bill. Example last two bills we exported 911.838 units which previously credited us $65.06 @ 7.1350 / unit and charged back to us @ 28.0109c / unit which equals $255.41 and 2nd bill 736.63 units @ $52.56 credit with a recharge value of $206.34. Synergy are now getting these exported units free of charge. What a rip off from a multimillion-dollar company. We are being penalized reducing our carbon footprint.
Powerdirect
Contacted Origin and they said my electricity was switched to Power Direct. I DID NOT authorise this. Contacted Power Direct and their response was to c... Read moreancel the account and reconnect with Origin and hopefully there would be no down time without energy. What the?! Not okay. This should not be my problem to fix. What right did they have to transfer the house and my account!!
Western Power
Electricity In A Box
Compare, switch and save all in one place
Hi Wes, I'm sorry to hear about your experience. We would like the opportunity to discuss your concerns. Please contact me on 1300 838 009 during business hours and ask for me directly... Read more
. Kind Regards, Daniel G.