Best Energy Providers

Been a while since you’ve looked over your energy plan? It’s a good idea to assess your bills and shop around to see if you can get a better deal, but before you do, you should know what to look out for when comparing energy providers. Continue reading...

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77 listings
Powershop Australia
2.5 from 498 reviews

Powershop Australia is an energy provider that sells energy to homes and businesses in Victoria, New South Wales, South Australia, and South East Queensland.

Transparent, easy to use app
Customer service sometimes unresponsive
Reviewers have sometimes been overcharged
  • Transparency
    2.3 (134)
  • Customer Service
    2.8 (142)
  • Rates and Fees
    2.4 (135)
  • Services ProvidedElectricity and Solar Feed-In Tariffs
ACN Pacific Energy
2.5 from 67 reviews

Latest review: I sign up last June 2019 for this ACN click energy because of this agent who promised me that I will save a lot of money than my previous provider. For the next quarters I did notice that I was

  • Transparency
    2.3 (6)
  • Customer Service
    2.3 (9)
  • Rates and Fees
    2.6 (9)
Amber Electric
3.0 from 24 reviews

Latest review: Buyer beware. Our Electric power bill for a 3 bedroom house went from $200 p/m during the summer to $690 p/m in July, and they call themselves a wholesaler. I changed to another supplier and I plan

  • Transparency
    3.5 (19)
  • Customer Service
    3.4 (20)
  • Rates and Fees
    3.2 (17)
  • Services ProvidedElectricity
ReAmped Energy
2.3 from 101 reviews

Latest review: I liked the ability to check my usage using the website and the prices were very good. Nice and simple bills and easy to follow. Followed their advice to change providers before the prices went

  • Transparency
    2.5 (80)
  • Customer Service
    2.5 (85)
  • Rates and Fees
    2.8 (71)
  • Services ProvidedSolar Feed-In Tariffs
ZEN Energy
3.6 from 12 reviews

Latest review: Zen installed my solar panels in November 2021 and found out through my power bill that 4 months later, my panels have not been switched on! Sent email one week ago - no response! Poor customer

  • Transparency
    4.0 (8)
  • Customer Service
    3.9 (7)
  • Rates and Fees
    3.8 (6)
  • Services ProvidedElectricity

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Momentum Energy
2.1 from 300 reviews

Latest review: Was only with Momentum for a couple of months before I had to move house. Momentum wasn't able to provide power for my new place so I had to organise a disconnection. I did this on the website,

  • Transparency
    1.6 (98)
  • Customer Service
    1.7 (108)
  • Rates and Fees
    1.8 (102)
  • Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
Energy Trade
2.2 from 82 reviews

Latest review: This is so expensive. I have no choice because this apartment block uses energy trade. My bill for a month is my bill for 2 months already from my previous apartment. Same usage, wfh,

  • Transparency
    2.5 (67)
  • Customer Service
    2.8 (68)
  • Rates and Fees
    2.3 (72)
  • Services ProvidedElectricity
Energy Cloud Australia
4.4 from 7 reviews

Latest review: The panel is broken in three months after installation. They refuse to replace it and blame you broke the panel. My friend also chose this company, they did not link to electrical grid. One year

  • Transparency
    4.0 (4)
  • Customer Service
    4.3 (6)
  • Rates and Fees
    4.3 (6)
  • Services ProvidedSolar Feed-In Tariffs
Natural Gas and Water
4.0 from 8 reviews

Latest review: I have NEVER experienced such rude service or abuse as I did from their receptionist, Tiffany. I have had 2 experiences and many phone calls to this company chasing them. First time, while fixing the

  • Services ProvidedGas
Red Energy
1.9 from 882 reviews

Latest review: I am already into my 3rd hour just for this week trying to sort out my tariff when Red Energy have not applied to my account what the tariff they agreed to sign me up for. After initially enquiring

  • Transparency
    2.0 (229)
  • Customer Service
    1.8 (255)
  • Rates and Fees
    2.0 (219)
  • Services ProvidedElectricity and Gas
Alinta Energy
1.8 from 1,392 reviews

Latest review: Wanted to change over from Origin to Alinta. Unsure if customer services are open for business as a week has gone by and waiting for a reply. Maybe the ol' COVID delay is still being used? Moving

  • Transparency
    1.6 (329)
  • Customer Service
    1.6 (405)
  • Rates and Fees
    1.8 (356)
  • Services ProvidedElectricity and Gas
Ausgrid
2.1 from 42 reviews

Latest review: they dont even deserve a one star. theyll happily charge u 180 disconnection fee if you cut off their service. normally, you pay to get "something" but with people as incosiderate as these are, you

  • Transparency
    2.1 (19)
  • Customer Service
    2.1 (23)
  • Rates and Fees
    1.4 (16)
  • Services ProvidedElectricity
Metered Energy
1.8 from 77 reviews

Latest review: After leaving a DV relationship and my ex not paying the power after I left the residence, I found my credit file had a mark against it. When I found this out (by being declined credit) I contacted

  • Transparency
    2.2 (33)
  • Customer Service
    2.1 (37)
  • Rates and Fees
    2.0 (37)
  • Services ProvidedElectricity and Gas
Future X Power
2.3 from 19 reviews

Latest review: Very reliable power supply. We are very pleased we were told about Future X . Australian owned made a big difference to us . We have saved a lot since we signed

  • Transparency
    3.0 (2)
  • Customer Service
    3.0 (2)
  • Rates and Fees
    3.0 (2)
  • Services ProvidedElectricity and Gas
ActewAGL
1.8 from 47 reviews

Latest review: I have had a life support machine for about 15years now and a account with ActewAGL as far back as I can remember well I received a letter from Actewagl 10/12/21 asking for proof that have Life

  • Transparency
    1.6 (16)
  • Customer Service
    1.8 (21)
  • Rates and Fees
    1.8 (18)
  • Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
Essential Energy
2.2 from 20 reviews

Latest review: This bunch of tools... ugh. I keep getting spam messages to my phone about meter readings. Can't reply, or opt out, of course. I'm not even your customer! And if I was, who cares if its being

  • Transparency
    2.0 (9)
  • Customer Service
    2.0 (13)
  • Rates and Fees
    1.9 (8)
  • Services ProvidedElectricity
Lumo Energy
1.5 from 1,026 reviews

Latest review: Contacting customers service is almost impossible. That is the 3rd time staying on the phone over 45 to 60min without answering my call. I called in 3 different days and times to try my luck and

  • Transparency
    1.6 (137)
  • Customer Service
    1.6 (153)
  • Rates and Fees
    2.0 (141)
  • Services ProvidedElectricity and Gas
Ergon Energy QLD
1.6 from 81 reviews

Latest review: Ergon took six months to activate gas. Still charging me account fees two years on despite every bill stating zero gas used. Holding me hostage because heterosexual minority customer. Can't get new

  • Transparency
    1.7 (29)
  • Customer Service
    1.6 (29)
  • Rates and Fees
    1.3 (24)
  • Services ProvidedElectricity and Solar Feed-In Tariffs
Elgas
1.4 from 232 reviews

Latest review: Elgas, did you know you can hire and operate..wait for it...more than one delivery driver n truck? Yes, that's right, the tsunami of cranky customers could cease with this one mindblowing act. Get a

  • Transparency
    1.6 (143)
  • Customer Service
    1.5 (159)
  • Rates and Fees
    1.6 (141)
  • Services ProvidedGas and Solar Feed-In Tariffs
AGL Energy
1.3 from 2,030 reviews

Latest review: Expected a Quarterly Bill around start of August.On a Budget had Put Money aside For Expected Electricity Bill.Called Customer Service .I Asked Why was it Taking So long to recieve my quarterly

  • Transparency
    1.5 (552)
  • Customer Service
    1.4 (620)
  • Rates and Fees
    1.7 (541)
  • Services ProvidedElectricity and Gas
Page 2 of 4

Should I switch energy providers?

A lightbulb, a calculator, and a small model home on a desk.

There are a few reasons as to why you might want to switch energy providers. Sometimes, the value of deals deteriorates over time when the benefit period ends and costs increase.

Lots of customers are also swayed into an energy deal by ‘bait and switch’ tactics, which offer huge discounts when you sign up with a retailer, to only then have them raise prices without warning.

With energy prices rising, it could also be a good idea to reassess whether the plan you’re on is the most suited to your energy usage and budget.

Whether or not you switch energy providers is up to you, but it’s always a good idea to pay attention to your energy bill and see whether you’re getting a good deal.

How do I choose an energy provider?

Here’s what you should consider when you’re comparing gas and electricity providers.

Your usage

Make sure that the plan you’re going on is a good fit for your energy usage. A contract might, for example, offer discounts on off-peak energy use. While this may mean savings if you can realistically move activities to these times, it may increase your costs if you need to use energy at peak times.

Keep some of your previous bills with you when shopping around

Keeping copies of your last few energy bills handy while you shop around can help you easily see how much energy you use and how much you pay. This will make it simpler to compare deals across the market and find a better one.

Price

Your energy bill has 2 parts: a supply charge (also referred to as a service charge or fixed charge) and a usage charge.

The supply charge is how much it costs to connect electricity or gas to your home, and will appear on your bill as either cents per day or as a total amount for the billing period. You’ll be charged this even if you don’t use any electricity or gas.

The usage charge is the cost of the electricity or gas that you use.

  • For electricity, you’ll be billed in cents per kilowatt hour (c/kWh).
  • For natural gas, you’ll be billed cents per megajoule (c/MJ).

It’s important to look at the rate per kWh or MJ when comparing deals. Sometimes, your bill might show more than one usage charge, such as different usage charges depending on whether you used energy in peak, shoulder, or off-peak times.

Is it cheaper to buy gas and electricity together?

It isn’t necessarily cheaper to buy gas and electricity from the same retailer. In some cases, bundling both on a dual fuel plan may score you some discounts, but these could still be more expensive in the long run than paying for electricity from one provider and gas with another.

You should still compare base usage rates to make sure you’re getting a good deal. If a retailer offers a dual fuel discount but their underlying rates aren’t actually competitive, then it may not be worth it.

Although not necessarily cheaper, one advantage to consolidating gas and electricity under a single provider is that it can make paying bills and budgeting easier.

Type of contract

The tariff you’re charged will depend on what kind of contract you have with your provider, who may offer you either a standard retail contract or a market retail contract.

Standard retail contracts have set terms and conditions and cannot be changed by the provider. Under some of these contracts, the price you pay for energy is determined by the state or territory government. If you’ve never switched retailers, then you’ll likely be on this type of contract.

Market retail contracts have varied terms and conditions. They may cost less, offer renewable energy or discounts, and often have fixed terms where you’re charged an exit fee if you leave the contract early. In most cases, these types of offers will be cheaper in the long run and are more competitive out of the two.

A person turning on a light switch.

Fees

There may be some extra fees charged under your contract, including but not limited to:

  • Late fee: this is charged if you fail to pay your bill on time.
  • Credit card fee: a fee charged if you pay by credit card.
  • Early termination fee: if you’re on a fixed term contract, you may be charged a fee if you switch before the contract has ended.
  • Moving fee: some retailers charge this if you move home.

Payment method

Check billing and payment details, such as how and when you’re billed. Also see if the provider’s payment options are suited to you.

You should also check the provider’s hardship policy and what this entails, particularly if you’re working with a tighter budget. A hardship policy offers support and protection if you are struggling to pay your energy bill.

Discounts

You can sometimes get certain discounts for your energy bills, including:

  • Pay on time: applies if you pay your bill on time. If you don’t manage to pay a bill on time, you may however be hit with a late fee.
  • Email billing: sometimes offered if you choose to have your bills emailed instead of sent by mail. Conversely, some retailers will charge you a fee for a paper bill rather than offering this discount.
  • Direct debit: offered when you let your retailer directly take what you owe from your bank account, rather than waiting for you to pay your bill manually.

Just remember to keep in mind that often discounts are temporary. They may be nice extras, but don’t rely on them for savings in the long term.

You should check whether discounts apply to the whole bill (that is, both supply charges and usage charges) or just usage, because this can make quite a difference to what you’re actually saving.

Going green

There are also providers that are more environmentally friendly than others, but it can be difficult to cut through the noise with so many retailers advertising themselves as “green”.

Consider the following questions when assessing a retailer’s environmental impact:

  • Does the provider offer green energy products to let their customers support the renewable energy sector?
  • Does the provider offer carbon offsetting?
  • Does the provider support renewable energy industries? For example, do they support electric vehicles, or do they own assets like solar farms or wind farms?

GreenPower is renewable energy from companies across Australia that have been accredited by the government. If you’re interested in reducing greenhouse gas emissions and helping grow the renewable energy sector, then consider purchasing this. However, in some cases, you may be paying extra on top of your usage to offset your power.

Checklist before you switch

If you’ve found a plan that suits you and you’re ready to switch, go through the checklist below.

  • Check with your current provider to see if they can offer you a better deal. Some power providers will match or do better.
  • Know about your cooling-off rights. By law, when you enter a new energy contract, you have a cooling-off period of 10 business days, during which you can cancel the contract and not be charged an exit fee.
  • Check leaving fees. See whether you have to pay a fee to leave your current energy plan.
  • Check price changes. See whether prices can change on your new plan, and whether there are already any planned price changes.
  • See if you can get a concession. Rebates and concessions are typically offered to pensioners, low-income earners, and those with certain medical conditions.
  • Check the conditions of a contract. Ask what will happen at the end of your contract, including what you’ll need to do if you want to renew and what will happen if you want to switch providers.

Contact the new provider directly if you do decide to switch. The process of switching energy providers can take anywhere from 1 to 3 months to do, depending on your retailer and where you are in the payment cycle. Your energy supply won’t be interrupted if you choose to switch.

Look at the energy price fact sheet

Always read the energy price fact sheet of the electricity or gas plan you’re considering.

An energy retailer must provide a summary of a contract by law. This energy price fact sheet must include all costs and charges, payments and penalties for early termination, the contract date and duration, billing and payment details, as well as your rights and obligations.

The bottom line

It’s important to know the fine print of any power supplier and plan you’re considering switching over to. You could even ask a friend or family member to look over your new contract - a fresh set of eyes may pick up on even a minor detail that you’ve overlooked.

Cutting through the marketing and seeing an energy plan for what it is - including rates, fees, benefits, and more - is essential to helping you compare energy providers and find a good deal that means savings on your bills.

Disclaimer: The information on this website is for general information only. It should not be taken as constituting professional advice from the website owner - ProductReview.com.au. ProductReview.com.au is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances. ProductReview.com.au is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this website.

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