Latest review: Only new to this company but already am very impressed with the competitive pricing, great customer service and how easy it was to set up. One phonecall and i had a much lower price than competing
Latest review: We made an error on our policy details and we were able to immediately fix these through chatting with a customer service employee on the online chat. They were speedy and accurate and fixed our
Latest review: Covered from the time I picked up my car from the dealership. I feel that my overall premiums are very affordable and I am covered for anything that might happen! The lovely folks I spoke to on the
Latest review: Buying insurance was easy and fast. They were extremely competitive and were cheaper than anyone else. When making a claim it was efficient, simple and hassle free. Definitely will use them again
Latest review: I bought Budget Direct Travel Insurance to cover my husband and I whilst travelling to Fiji 1/2/2020 return 10/2/2020. We were also travelling to Japan 11/2/2020 return 17/2/2020. Unfortunately for
Latest review: I was very disappointed when I tried to claim on our domestic travel insurance for a holiday that was cancelled because of the COVID-19 outbreak. Budget Direct's PDS clearly states that they would
Latest review: A few months ago I had my road bike stolen and was absolutely devastated. I called the claims hotline after hours and encountered a very helpful person who submitted my claim. It didn't take long for
Latest review: 4w holiday to Europe, obviously due to covid could not go and would not process our claim. Strange when all policies before 5th of may had stated you would be covered for epidemics and now they are
Latest review: I suffer the terrifying sensation that my mind is going to disappear or break. My heart races, I feel out of breath, I get extremely hot, a wave of muscles tightening, ripples from my stomach to my
Latest review: Corrupt Guilty Underhanded
Review/Complaint made without prejudice. Please do not use their Landlord insurance it's an absolute scam.
I have made a formal written complaint to AFCA, & encourage
Latest review: Bought my car from Mazda in 2013 with CGU Insurer suggested for my Comprehensive Car Insurance. I have been with them for 7 years now and all these years, I get an increase on premium with no reason
Latest review: Thankyou CGU Insurance for always being polite and helpful while we navigated our Insurance Claim. After finally getting all the documents you required to assess our Claim and months of dealing with
Latest review: I took my insurance through BUPA but BUPA is just an agent, the Main company is CGU. A number of case managers. If you ring 10 times you get 10 people. I had to keep on repeating the same thing.
Latest review: I took out a policy with Budget Direct on 10 Jan 2020 (cost $668.44) for an upcoming 5-week family holiday to USA, Mexico & Cuba.
We departed on 12 March 2020 but unfortunately due to the Covid-19
Latest review: It took me five months to get my husband's claim. So many emails and phone calls. Only when I threatened to go to the ombudsmen did a manager ring me and sort out my husband's claim. Case manager
Latest review: I was just refused income protection because of a low grade abnormal pap smear result that I recently had, even though it was deemed clear after a subsequent biopsy. I told them about the clear