Latest review: Our home and contents insurance was easy to do online and competitive in price. Really like the personalised policy eg, adjusting the excess to premium ratio. This is our first policy with BD but I'm
Latest review: Gud value was doing it online and got stuck somewhere in a mim i got a phone call from them. Helped me set up and even told me that no meed for contents in investment property. So saved me
Latest review: I have been with CGU for many years and had an accident where my mobile phone was water logged. I put in a claim to get the replacement costs covered as I needed to get a new phone ASAP. I was told
Latest review: We made an error on our policy details and we were able to immediately fix these through chatting with a customer service employee on the online chat. They were speedy and accurate and fixed our
Latest review: Corrupt Guilty Underhanded
Review/Complaint made without prejudice. Please do not use their Landlord insurance it's an absolute scam.
I have made a formal written complaint to AFCA, & encourage
Latest review: I paid for comprehensive travel insurance in February 2020. When I realised there were going to be problems due to Covid 19 I asked Budget Direct for advice before completing payment for my travel
Latest review: I was just refused income protection because of a low grade abnormal pap smear result that I recently had, even though it was deemed clear after a subsequent biopsy. I told them about the clear
Latest review: Thankyou CGU Insurance for always being polite and helpful while we navigated our Insurance Claim. After finally getting all the documents you required to assess our Claim and months of dealing with
Latest review: They took 2 policies out of direct debit from my car for over 16 months.
I have one car one driver. Instead of cancelling one policy they kept deducting monthly for 2 policies. Only found the issue
Latest review: I was very disappointed when I tried to claim on our domestic travel insurance for a holiday that was cancelled because of the COVID-19 outbreak. Budget Direct's PDS clearly states that they would
Latest review: 4w holiday to Europe, obviously due to covid could not go and would not process our claim. Strange when all policies before 5th of may had stated you would be covered for epidemics and now they are
Latest review: I bought Budget Direct Travel Insurance to cover my husband and I whilst travelling to Fiji 1/2/2020 return 10/2/2020. We were also travelling to Japan 11/2/2020 return 17/2/2020. Unfortunately for
Latest review: I took out a policy with Budget Direct on 10 Jan 2020 (cost $668.44) for an upcoming 5-week family holiday to USA, Mexico & Cuba.
We departed on 12 March 2020 but unfortunately due to the Covid-19
Latest review: If your looking for travel insurance, stay away from CGU, they have no idea about customer service. They delay claims by weeks and weeks and find one million reasons not to support your claim. I have