Latest review: We made an error on our policy details and we were able to immediately fix these through chatting with a customer service employee on the online chat. They were speedy and accurate and fixed our
Latest review: Shannons were genuinely a pleasure to deal with with my recent claim. They were proactive, called me without me ever having to initiate contact (after I submitted the claim). There was absolutely no
Latest review: After they refused couple of claims in the past, this time they tried to refuse a claim for a accidental breakage of glass which was clearly included under our policy, after hours of argument, the
Latest review: After 11 years of having multi vehicle (8) and home insurance policies with "SO CALLED" Shannons which are now 100% Suncorp we had to make 2 claims in the same month. 1 for one of our classic
Latest review: We purchased home & contents insurance based on Shannons "new for old" policy, which claims to not depreciate goods. Yet we are fighting with Shannons to replace our $2000 TV with a $2,000 TV
Latest review: Corrupt Guilty Underhanded
Review/Complaint made without prejudice. Please do not use their Landlord insurance it's an absolute scam.
I have made a formal written complaint to AFCA, & encourage
Latest review: Bought my car from Mazda in 2013 with CGU Insurer suggested for my Comprehensive Car Insurance. I have been with them for 7 years now and all these years, I get an increase on premium with no reason
Latest review: I took my insurance through BUPA but BUPA is just an agent, the Main company is CGU. A number of case managers. If you ring 10 times you get 10 people. I had to keep on repeating the same thing.
Latest review: After having my commodore damaged by an Insure my ride customer I am still waiting 6 weeks later for some sort of resolution. They loose documents and blame you. Arrange towing when no towing is
Latest review: If your looking for travel insurance, stay away from CGU, they have no idea about customer service. They delay claims by weeks and weeks and find one million reasons not to support your claim. I have
Latest review: Hit from behind 1 month ago agreed a figure after 3 weeks CGU got policy wrong and I have to deal with 3rd party insurer Asked to get pictures of car but it has moved from Dandenong to Pickles