Latest review: Ridiculously hard to cancel the service. Had to contact live chat 3 times on 3 separate days (first failed due to server maintenance, second because cancellation department was apparently "closed"),
Latest review: I am a customer for over 18 years and I had enough of being overcharged all the time. Every time I call, I cannot tolerate talking to the customer service located overseas. They are very tricky, they
Latest review: Applied for home broadband with phone. Waited for a month, which is not an issue if there is genuine problem. Received modems 2 times, multiple activation dates, tolerated lies, received multiple
Latest review: Trying to get inbound calls to home of my elderly parents. Transferred to Optus to be part of bundle arrangement with NBN. Home phone was not disconnected but not connected either. Then Telstra and
Latest review: The in-store representatives will say anything for a sale. In the end Optus failed to deliver the modem and customer service would not help. Don't waste your time. Go with a more trustworthy company.
Latest review: I'm fairly certain I got higher speeds when I used ADSL. The NBN connection Optus has provided consistently drops out resulting in a terrible user experience. This is especially prevalent when 2 or
Latest review: NBN installation delayed by Optus not informing me of the appointment. I was given an appointment 6 weeks later. NBN technician attended and did the technical installation with black box, modem, and
Latest review: We spent hours and hours on the phone trying to fix our broadband. Could never access our online account even after correcting my name spelling with them THREE TIMES. I couldn't use my Netflix and