Best Gaggenau Induction Cooktops

good machine poor glass top – We had this cooktop installed January 2021. Few months later noticed scratches appearing. We use quality cookware, scanpan, tefal, jamie Oliver. … Read more

Food is always wiped up immediately so no chance of scratching the surface. Bosch Gaggenau kept on blaming me. So I ask the question I had an Asko, two Fisher & Paykel and none of them got scratched. Bosch Gaggenau finally said out of goodwill they will replace the cooktop glass top only. I was happy and thought I would but a silicon induction cook top mat to protect. Imagine my horror when two weeks later I discover a small scratch had developed. Only 2mm long but a scratch. Again I approached Gaggenau who responded by saying only damaged pots, salt or harsh chemicals will do this. I am brassed off with their attitude when I do my utmost to keep this clean. I have rechecked my pots and pans time and time again and they are smooth. What the heck is going on? These machines are expensive and we look after them. Now I know I am in NZ, but want to take this further and hoping you can assist as to where I can go. Thanks