Latest review: Have been waiting for over a month. Lots of phone calls and get no reasonable answer. Total lack of respect when communicating and dismissive.
They wanted me to give them autority to settle the claim
Latest review: My car had to be written off - someone smashed into it.
Terrible experience dealing with this insurer. 2.5 months later - still no resolution. About 20+ phone conversations, endless repetition of
Latest review: after a serious accident left me with debilitating injuries i started the process of income protection. At first I was told it was be 72% of what my wage was to later be told that there is a loop
Latest review: In the process of a landlord claim and lack of response is just terrible.
When I ring, they promise to call back and they do not.
The man i spoke to hang up on me today.
Service zero rating.
Latest review: I was turning left and your client overtaking me for the left side and hit my car on left side.
After i call them to claim about the accident .
First I was waiting for more than 45 minutes.
Latest review: I applied for my AIA Tailored TPD through Sunsuper this year and can only say it was a great outcome and thank the staff for the excellent treatment I recieved, (I had already been successful in my
Latest review: I had the misfortune to use the AIA Vitality program as part of the Rest Superannuation app. In the last month the app stopped syncing with my activity. I contacted Rest who referred me to AIA. AIA
Latest review: Horrible customer service. Gave me a rubbish excuse for raising policy over $100 and never made a claim. Would not lower premium not even 1 cent. I have been with Coles insurance for many years and
Latest review: Got life cover just 2 years ago. Advised that premium is fixed upto 75year age and it will rise by 5% as cover will also rise by 5%. But 1st year they raise 8% and this year 35% cover raised by 5%
Latest review: Have been with AIA for a long time, was told my case would be covered under the trauma then after my operation they are now saying it’s not. Very misleading and now they are extremely slow to send t