Latest review: My first time with Budget Direct, I find the set up easy. When I wanted to talk with real voices to answer my questions, I got it straight away/ always. My requests were dealt with promptly. Thank
Latest review: After they refused couple of claims in the past, this time they tried to refuse a claim for a accidental breakage of glass which was clearly included under our policy, after hours of argument, the
Latest review: We made an error on our policy details and we were able to immediately fix these through chatting with a customer service employee on the online chat. They were speedy and accurate and fixed our
Latest review: Travel insurance PDS clearly covers for pandemics and confirm by phone. The prior to cancelling they confirmed by two separate phone calls. When it comes to claiming they don't respond, delay and
Latest review: Corrupt Guilty Underhanded
Review/Complaint made without prejudice. Please do not use their Landlord insurance it's an absolute scam.
I have made a formal written complaint to AFCA, & encourage
Latest review: I’ve been with Budget Direct for 7 years now and am very happy with both their rates and their service.it was so easy to set up and the staff are always happy to accommodate my changing n
Latest review: Bought my car from Mazda in 2013 with CGU Insurer suggested for my Comprehensive Car Insurance. I have been with them for 7 years now and all these years, I get an increase on premium with no reason
Latest review: 4w holiday to Europe, obviously due to covid could not go and would not process our claim. Strange when all policies before 5th of may had stated you would be covered for epidemics and now they are
Latest review: I was just refused income protection because of a low grade abnormal pap smear result that I recently had, even though it was deemed clear after a subsequent biopsy. I told them about the clear
Latest review: I took out a policy with Budget Direct on 10 Jan 2020 (cost $668.44) for an upcoming 5-week family holiday to USA, Mexico & Cuba.
We departed on 12 March 2020 but unfortunately due to the Covid-19
Latest review: I was very disappointed when I tried to claim on our domestic travel insurance for a holiday that was cancelled because of the COVID-19 outbreak. Budget Direct's PDS clearly states that they would
Latest review: I bought Budget Direct Travel Insurance to cover my husband and I whilst travelling to Fiji 1/2/2020 return 10/2/2020. We were also travelling to Japan 11/2/2020 return 17/2/2020. Unfortunately for
Latest review: If your looking for travel insurance, stay away from CGU, they have no idea about customer service. They delay claims by weeks and weeks and find one million reasons not to support your claim. I have
Latest review: I took my insurance through BUPA but BUPA is just an agent, the Main company is CGU. A number of case managers. If you ring 10 times you get 10 people. I had to keep on repeating the same thing.