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Hi Dee, thank you for taking time in leaving a review. Unfortunately, it is a little difficult to comment without knowing all the particular of your claim. We take all feedback into consideration and... Read more
hopefully your issue be resolved soon through AFCA. ~ PaulCGU Home and Contents Insurance
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Hi Steve, thank you for sharing your thoughts with us. We regret to learn that your experience with your claim did not meet your expectations. Without knowing all the specifics of your claim, it's cha... Read more
llenging for us to provide a detailed response. However, we encourage you to send us a private message with further information so that we can better understand your situation and determine how we can assist you. Please copy and paste your review, or simply let the team know that you are contacting us from Product Review. You can send the message via this link: https://www.facebook.com/cguinsurance/. Thank you. ~ ChecoCGU Car Insurance
Hi Joseph. Thank you for sharing your feedback on our insurance quoting process. We understand that the quoted premium of $10,000 per year for car insurance may seem high, and we appreciate your persp... Read more
ective. We continually strive to evaluate and adjust our pricing models to provide competitive rates. If you have specific details about your quote that you would like us to review, please feel free to provide more information via this link; https://www.cgu.com.au/contact/feedback so we can better understand and address your concerns. Thank you. ~ ChecoCGU Landlord Insurance
Good Afternoon, I'm sorry to hear about your experience with our claim services. It sounds incredibly frustrating and disappointing, and I completely understand your dissatisfaction. It's clear that t... Read more
he handling of your claim fell short of our usual standards, and I sincerely apologise for the inconvenience and stress this has caused you. Your feedback regarding the difficulty in dealing with our staff, unclear terms and conditions, and the extended time to settle a claim is valuable to us. We strive to provide excellent customer service and a seamless claims process, and it's disheartening to learn that we've let you down in these areas. Regarding the miscommunication about coverage and excess amounts, I understand how that could add to your frustration. Clear and accurate information is crucial when it comes to insurance policies, and we regret any confusion caused. I assure you that we take such feedback seriously and continuously work on improving our services and communication to ensure that our customers have a positive experience. While I can't change your past experience, I genuinely appreciate you sharing your concerns. If there's anything specific we can do to assist you further or if you have any unresolved issues, please let us know. Your satisfaction is important to us, and we'd like to regain your trust in our services if given the opportunity. ~MaxCGU Motorcycle Insurance
Hi Greg, thanks for letting us know about the delay in assessing the bike. You can lodge a complaint at this link external link Your complaint will be reviewed by a manager w... Read more
ho will then contact you to discuss your concerns ~Kaz
Hi, we appreciate that you are sharing your thoughts. We are sorry to hear that you experience has not been up to expectation for your claim. Unfortunately it is a little difficult to comment without ... Read more
knowing all the particular of your claim. However, feel free to send us a PM with further information so that we can determine how we can best help? Please copy and paste your review, or let the team know that you have come from Product Review, this is the link for the PM; https://www.facebook.com/cguinsurance/ . Thanks. ~ Paul