Fantastic Furniture Services in New South Wales Sydney, Newcastle and Wollongong
Based on 19,090 reviews
Fantastic Furniture 🏆 2024
4.5 (19,090) Summary
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Kay Brisbane 27 posts
QLD, ToowoombaNo Customer Service on DeliveriesWent to FF for the first time on 11/3/24, to look at a bed for the spare room in my new home, found one I liked and said I didn’t need it for 3 weeks when I moved in, was told the mattress was not in stock and when ordered wi... Read morell take about 6 weeks to come in, perfect, so I paid in full knowing that was one less thing I had to think about with my move. Three days after payment the same sales person phoned me and said good news, my mattress was in and could they arrange immediate delivery! I said no I am not living there, still a building site as discussed when I purchased it! Apparently they have a strict delivery within 7 days policy, they would not keep it in their stock for the extra 2 weeks, good grief, how ridiculous! My printed receipt even states delivery to store mid to late April 2024. So the outcome was to cancel my order and reorder the same thing again and it would take at least 3 weeks to come in, OK whatever works, so stupid to do business this way, I am expecting the same phone call and same conversation when my reordered bed is in stock again earlier than quoted and they won’t hold it a few extra days before delivery. Will wait and see what happens, not feeling confident that the same thing will not happen again, I felt like I was talking to a brick wall.