Latest review: Completely stupid 2 calls and half an hour to cancel my cable service.
Nowhere on the account interface to dm them, seriously this kind of crap belongs in the 90's. Customer experience is paramount
Latest review: Optus has lied been misleading when we initially made the switch, we have been paying for redundancy which we never had and it was only until there loop product was down for over a week that this was
Latest review: I've just spent the last most infuriating 4 hours of my life on the phone with Optus talking to a minimum of 16 different incompetent customer service people all based in India.
I was following up
Latest review: 1. Had to make > 30 calls to get a prepaid service
2. Have to endure another 3+ hours on the phone to get my account converted to a post paid service
3. My service was declined as a result of