Latest review: I called at 7:05am and Callum arrived at around 8:45am. Aside from the longer than expected wait Callum was fantastic. He checked my battery, which was still good, jumpstarted me and I was on my way.
Latest review: After they refused couple of claims in the past, this time they tried to refuse a claim for a accidental breakage of glass which was clearly included under our policy, after hours of argument, the
Latest review: I was one of the people who was affected by covid. On 23 Jan I bought comprehensive travel insurance for a trip to Bali in March. On 2 occasions before the travel restrictions were put in place I
Latest review: I’ve been with Budget Direct for 7 years now and am very happy with both their rates and their service.it was so easy to set up and the staff are always happy to accommodate my changing n
Latest review: Corrupt Guilty Underhanded
Review/Complaint made without prejudice. Please do not use their Landlord insurance it's an absolute scam.
I have made a formal written complaint to AFCA, & encourage
Latest review: Bought my car from Mazda in 2013 with CGU Insurer suggested for my Comprehensive Car Insurance. I have been with them for 7 years now and all these years, I get an increase on premium with no reason
Latest review: I have been pushed from case manager to case manager. They’ve been underpaying me for 1 year but won’t change. Basically they are bullies and crooks and care not about anyone.
people have com
Latest review: We made an error on our policy details and we were able to immediately fix these through chatting with a customer service employee on the online chat. They were speedy and accurate and fixed our
Latest review: I was very disappointed when I tried to claim on our domestic travel insurance for a holiday that was cancelled because of the COVID-19 outbreak. Budget Direct's PDS clearly states that they would
Latest review: I bought Budget Direct Travel Insurance to cover my husband and I whilst travelling to Fiji 1/2/2020 return 10/2/2020. We were also travelling to Japan 11/2/2020 return 17/2/2020. Unfortunately for
Latest review: 4w holiday to Europe, obviously due to covid could not go and would not process our claim. Strange when all policies before 5th of may had stated you would be covered for epidemics and now they are
Latest review: I took out a policy with Budget Direct on 10 Jan 2020 (cost $668.44) for an upcoming 5-week family holiday to USA, Mexico & Cuba.
We departed on 12 March 2020 but unfortunately due to the Covid-19
Latest review: I was just refused income protection because of a low grade abnormal pap smear result that I recently had, even though it was deemed clear after a subsequent biopsy. I told them about the clear
Latest review: I took my insurance through BUPA but BUPA is just an agent, the Main company is CGU. A number of case managers. If you ring 10 times you get 10 people. I had to keep on repeating the same thing.