Services in Victoria Melbourne and Geelong

Don't botherWish I read the reviews earlier on this company. Do not ever hire a jumping castle from this company as the odds are they'll take your money and not deliver a jumping castle within the specified delivery time.
Communication u... Read morep until they were supposed to deliver our jumping castle was fine but the moment they don't show up and you request a refund you'll not hear from them at all. What a waste of a company and of all things they're letting down children. Shame on them!

Fantastic customer serviceOn Wednesday 10th May 2023 afternoon I went into the Lilydale Branch and I asked Miranda if she could apply the fee waiver on the ANZ Access Advantage if I showed them my Pension Concession Card and she said that was fine. I would recommend banking with them since they are extremely helpful with their customers.

Long term happy customerHave been a long time customer of ANZ Platinum (~10 years). Always felt safe using them and had only minor issues along the way. Missed my payment once due to scheduling error on my side and ended up with some interest. Howev... Read moreer, when inquired about it the guys on the phone are always very friendly and happy to take their time explaining what had happened. There was even one time they decided to just write it off as it was an honest mistake. Definitely did not expect that but was very happy with the outcome.

Cannot increase above $1000I had been with ANZ credit card for long time, no bad credit. always paid balance in full within 2 or 3 weeks. I applied westpac and nab credit cards and got approved much much higher. ANZ won't increase and I got really upset and closed anz credit card. why should i pay yearly fee if cannot increase beyond 1k? Ridiculous system.

Terrible customer servicesWell after almost three months applying ,going backwards and forwards and wasting alot of time
I was told my application declined ,even though I am in very strong financial position
I think the poor spoken bank rep has got some information calculations wrong .but I won't bother correcting them as I will seek to apply somewhere else

Maximise Profits by Minimising Deposit Rate IncreasesI have had a progress saver account for many years. ANZ is super fast at passing interest rate increases to borrowers and extremely slow at passing them to deposit customers. Most competitors passed the November 2023 increase... Read more to their deposit customers late last month, but ANZ still hasn't passed it on over 1 month since the cash rate increased. You can get at least 0.25% more from nearly every other bank.

The best interest for savingOn Wednesday 5th July 2023 morning I rang the call centre to open this account and the lady from there was extremely helpful to me because she quickly set up the account for me over the phone. She told me I can withdraw as much as I like without any fees.

Terrible customer serviceI have been waiting over 4 weeks now for my credit card to be approved.
Multiple back and forth messages. Missed phone calls. Emails. It’s as if they do not want new customers.
I earn a good salary and want to book flights fo... Read morer work. This is taking far too long and I will be applying with another lender unless resolved asap. I’ve sent all documents required and just recieved an email to submit them all again. No chance. Very poor customer service.

Be sure you are prepared for poor service before you offer them your businessSince ANZ offshored card assessment it’s a royal pain. Long wait times, no communication, assessors who don’t understand income, automated emails that don’t make sense. I got asked how I can be working full time and yet have annual leave showing on my payslip. I’ve tried most providers and sadly ANZ are now worst in the AU credit card market.

An Unsettling Experience: Transparency Woes and Communication Failures with ANZ Home LoanMy personal encounter with ANZ's home loan service left much to be desired in terms of transparency and communication. Despite initially signing up for a fixed-rate account, I found myself unexpectedly transitioning to a vari... Read moreable-rate account without proper notification or explanation. Additionally, despite assurances from bank representatives, a linked offset account, crucial for reducing interest payments, was not set up as promised. Even after visiting the branch and seeking clarification, I was assured that all accounts were correctly linked, only to discover later that this was not the case. The lack of transparency and miscommunication not only caused confusion but also resulted in financial implications. Without the intended linked offset account, I was unable to optimize interest payments as initially planned. Moreover, the sudden transition from a fixed to a variable rate left me vulnerable to fluctuations in interest rates, which was not adequately communicated during the process. While ANZ's home loan product may offer competitive features on paper, the reality for many users, including myself, has been marred by frustration and disappointment due to the bank's failure to uphold transparency and effective communication. These shortcomings have not only undermined trust in the institution but have also led to tangible financial consequences for customers. Potential borrowers should approach ANZ's home loan offerings with caution, ensuring a clear understanding of all terms and conditions, and perhaps consider alternatives where transparency and communication are more reliable.

Be carefulANZ Plus has many appealing features including a highly competitive interest rate and no minimum monthly deposit required in order to achieve interest. You can also make withdrawals without forfeiting interest. There is one a... Read morespect however that I really don't respect and that is that their condition on paying interest, which states: "We pay interest into your ANZ Save Account on the last Business Day of each month. It will generally include interest up to (but excluding) that day". This is outrageous. I have never experienced another bank which does it this way and only discovered it when I noticed that my interest for the month of March was much lower than expected. This was a result of Easter falling at the end of March 2024 (making the last business day Thursday 28th), so I effectively lost 3 full days of interest. After checking the calendar I've discovered that my interest would be affected in this way in June, August and November 2024 due to weekends. Consequently, I am moving my money to a bank with very similar rates who pay interest on the full month. I feel there is no reason for this "feature". It is not commonplace practice and certainly not a good way to do business, particularly in terms of gaining trust. Although it is outlined in the terms, I feel that most people wouldn't even be aware of this.

RIDICULOUS CRITERIA FOR LOW RISK CLIENTSRejected for this card despite Excellent credit rating, having just closed a comparative card to take up this one and easily earning the minimum income with income easily outweighing liabilities and expenditure. Girl on the o... Read morether end could just say the computer has come back with not being able to provide this product. Ok I said, what rewards card can you offer then of lesser quality/value? Her response was you'd have to apply for that one to see if you are approved. Ummm no, sorry. Im not risking my credit rating dropping to Very Good if you cant tell me based on the copious amount on information i have provided then i'll go to a comparative competitors card. And thats exactly what I did! Hello Westpac Altitude Qantas Black Card! Same details, followed up with a phone call and approved in under a few minutes! AVOID ANZ AND THEIR CRAZY POLICIES FOR LOW RISK CLIENTS!! Now to move my Suncorp Home Loan to Westpac so they get nothing out of our household in the future! Yewwwww!

Hire more people to answer the phone…For two days in a row I’ve listened to “Your time is important to us” on the recorded message! Obviously not!!! Both times my frustration has got the better of me after more than a 1 hour wait time…. I’m STILL waiting to get my credit card unblocked!

Changing landlords insurance company Not happyMy unit was trashed and damaged
Hard to contact did ,not phone back like promised and nobody would give me any details on what I could claim Needed to get a meth test done on property , due to meth usage in the property.The... Read morey would not confirm if it was covered if proven to be over the limit.They said they did not know and would have to find out They would ring me back,didn’t happen. The place was invested with cockroaches ,damaged kitchen the whole place was disgusting .A lot of rubbish and broken furniture to remove They don’t that Can’t get trades people in as booked out Can’t attempt to rent out due to condition and needing to replace items Asking if I can claim rent loss ,told no because the kitchen etc is still usable Who on earth would rent with it looking like that I am definitely going to change landlords insurance as I feel very let down

Just stay away from ANZI am currently an ANZ customer and had a car loan with ANZ (through a broker) that paid off without any delay for 4 years, finished last month. This month, I applied for another car loan to replace my old car with a new one. ... Read moreAbout the same loan repayment amount, same term but my income has been increased, asset increased and my home loan paid off, so no debit. My car loan (secured loan) was rejected for insufficient income after long waiting and providing many documents. So I quickly applied for another car loan on a different bank as I am in the middle of buying a new car and it is approved within 48 hours. I thought I have paid off previous ANZ car loan successfully plus being ANZ and more income that would make my second car loan application easy with ANZ however it was not the case for ANZ. ANZ has a strange non-sense system and there is no royalty being a banking customer. This simply add a negative credit application history on my Equipfax credit report. Previously I had the same experience with a personal credit card application. Approved from 2 banks right after ANZ rejecting my application. It is a funny and silly finance system from ANZ.

Horrible experiencePlease stay away from this company. They will make your life hell trying to verify your identity. Also because I am looking to move my super they are throwing up road blocks at every stage. Very high fees and shocking performance. They are majorly down while the market is up. If you are reading this do not use them.

Shockingly deceiving practicesMy partner met the spent criteria for the frequent flyer bonus, yet ANZ does not come through with the 75,000 Virgin frequent flyer points, 30 status credits and $95 Virgin flight credit. She has contacted customer service 3 times in the past 4 months, but they are absolutely useless and have no idea what they are talking about.

Impossible to get treasury term deposit rates for large amounts without visiting a branchI rang for a 3month/6month term deposit rate for a large deposit. Some banks contact their treasury departments and give you a rate over the phone with a reference number (eg. NAB) or if you have a personal banker you can ... Read moredo this via email (eg.CBA)... I rang the ANZ, the call centre was only able to give me the listed rates for smaller deposits, not the treasury rates, they said I had to ring the branch, ,The ANZ branch numbers are not listed, I was given the branch number and transferred by the call centre. I was forewarned that I will probably have to leave a message . I left two messages at one branch describing what I needed and as I had no response I left a message at another branch....I gave up waiting as I don't want to go through this process again in another 3/6 months.. Interestingly no one from the ANZ called me at all from any branch today, my understanding is that the treasury rate is valid for a day.. so how do I get a ANZ treasury rate if I am unable to physically go to a branch..

ANZ, they are the worst for personal loans and for small business loan. They never look after small businesses,ANZ, they are the worst personal loans and for small business loan. They never look after small businesses, even though we all have our business account with them.

ANZ than QBE than all the sudden CGU. Would not keep my money either in ANZ ever againAbsolute disgrace.
They even hang up on us when calling on phone.
My policy just been cancelled all ... Read morecars ( always payed in time for 12 years since walking in ANZ bank Torquay) They dropped an email saying ahh its QBE ok now few years later CGU than that was it bye your policy expired.(?) Can not find words to describe at all. Would give them no stars at all if possible. Actually good time to look around on the market..

Had storm damage to my house in March 8 months later it still hasn’t settledThey have questionable leak detectors opened the door to my house and sprayed water in there until it leaked through to my kitchen and said it wasn’t storm damage … um my door isn’t open and I’m not standing with a hose in my... Read more house! and many assessors that will write what they want. (Although the independent engineer was good). My kitchen and bathroom and balcony had to be replaced entirely. Initially they tried to tell me it wasn’t due to storm damage. Eventually they accepted damage to the kitchen and the bathroom and they insist it is only worth 10k. I have new for old replacement. Tye tiler alone was more than 10k. They said they didn’t have to tell me how they came to this cost. I couldn’t afford alternate accommodation so stayed in another apartment I own which I would normally rent out and they indicated they didn’t have to reimburse for this accommodation expense… there is plenty more I could add to my experience it has been a very stressful year. I hope this review ensures people don’t get their home insurance with ANZ it is underwritten by qbe by the way … they take a very long time to get back to you on anything. My appeal is currently with ACFA, I know 8 months later the loss of rent and business (which they don’t cover) months later will not even come close to what I’ve lost and I still can’t live there. Please don’t buy insurance with them.