Latest review: We made an error on our policy details and we were able to immediately fix these through chatting with a customer service employee on the online chat. They were speedy and accurate and fixed our
Latest review: Following a Hail Storm in November 2109 our roof started to leak in 23 spots. CGU arranged Rizon to come and have a look. Rizon suggested we fix the plaster ourselves. That doesn’t stop the leak!! T
Latest review: Corrupt Guilty Underhanded
Review/Complaint made without prejudice. Please do not use their Landlord insurance it's an absolute scam.
I have made a formal written complaint to AFCA, & encourage
Latest review: My car was stolen and when it was recovered it was towed to CGU's authorised repairer - 40kms from the city in an area with no accessible transport. After 12 weeks and weekly phonecalls to ask for
Latest review: I have been pushed from case manager to case manager. They’ve been underpaying me for 1 year but won’t change. Basically they are bullies and crooks and care not about anyone.
people have com
Latest review: I took my insurance through BUPA but BUPA is just an agent, the Main company is CGU. A number of case managers. If you ring 10 times you get 10 people. I had to keep on repeating the same thing.
Latest review: It took me five months to get my husband's claim. So many emails and phone calls. Only when I threatened to go to the ombudsmen did a manager ring me and sort out my husband's claim. Case manager
Latest review: They debited my credit card of $ 530 although I had changed health funds & have not yet refunded it. They don’t give the finance department no. Don’t be fooled by their polite customer service. Worst
Latest review: Just want to warn everybody to take a serious look at your financial advisors and the companies that they place you with
Here is my short story dealing with AIA insurance and ####
( I will
Latest review: Have been with AIA for a long time, was told my case would be covered under the trauma then after my operation they are now saying it’s not. Very misleading and now they are extremely slow to send t
Latest review: Hit from behind 1 month ago agreed a figure after 3 weeks CGU got policy wrong and I have to deal with 3rd party insurer Asked to get pictures of car but it has moved from Dandenong to Pickles
Latest review: If your looking for travel insurance, stay away from CGU, they have no idea about customer service. They delay claims by weeks and weeks and find one million reasons not to support your claim. I have