Aussie Fitness Shops in Northern Territory Darwin
Aussie Fitness
3.5 (66) Summary
David Sunshine Coast 61 posts
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Unethical to say the least!If I had read reviews before visiting this store, I probably would have been more cautious.
I am in the starting phase of building up my own home gym. I have planned to have a treadmill, cardio bike, stair climber, and ellipt... Read moreical cross trainer, along with strength equipment such as a Smith machine, benches, a full dumbbell set, Olympic barbell, weight racks, and many weight plates, all on thick rubber flooring. I live on Sunshine Coast and my local fitness store is Aussie Fitness. My first home gym purchase, not from Aussie Fitness, was a particular model treadmill I already decided on (one that retails for $8,899 on the importer’s website). Before buying a treadmill, I went into the Aussie Fitness showroom and noticed they didn’t have the model I wanted. So I bought it from Sydney and freighted it up here. I have since learnt that Aussie could have supplied the particular model I wanted as they use that same importer. My treadmill arrived from interstate so I went into Aussie Fitness to buy rubber floor mats. I decided on the thicker 15mm mats and bought 14 of them there on a Sunday. (I have now realised that is nowhere near enough mats because I am moving the home gym from a 14sqm spare bedroom into the much larger 24sqm media room – I just have to clear that media room out). The very next day I was looking at their site online to put together a list of more things I need to purchase and see they have a big sale on, including the mats I purchased only the day before. If I purchased the mats one day after I did, I could have saved $112. I later decided to contact Aussie Fitness via their online contact form which was successfully delivered to their inbox as I was notified. In the contact inquiry, I explained that I had just opened an account in store on the Sunday as I intend to make quite a few ongoing purchases to build up my home gym and I would like to request a store credit of $112 for the mats for future purchases, and specifically said that I am not seeking a refund but a store credit to put towards spending again. (Big retailers in other sectors do openly offer this to customers who make a purchase and within a specified amount of time – usually 2 weeks, they get a credit of the difference from the price they paid to the newly advertised price). In the email I also asked how to access my account seeing as though it was setup in store and wasn’t done online so I had no password to get in. On the third day of receiving no response or acknowledgement, I visited the store again to purchase a solid single plyo box (the most expensive one they offer), a roller, and an exercise ball. I did say that my email went unanswered, but that was brushed off. I also said that the store worker I spoke to in person on Sunday was supposed to get back to me about a Smith Machine I was inquiring about but I never did get any response from that either. I brought up my email inquiry and I tried to get a store credit again for future purchases. This was denied, so I paid for the 3 things I went in for and left. It was later that I checked the receipt of the 3 things I had purchased and noticed that 2 of the products were charged to me for more than the advertised price on their website. Just to let you know – when they process a transaction with a customer in store, I have seen them check the online prices to know how much to charge the customer when paying. They did this both times. Their sale price online advertised $23.96 and $31.96 for a ball and roller. I was charged $24.00 and $32.00. The 4 cents difference means absolutely nothing to me in terms of value, but it’s the unethical over charging that is the principal. So with not giving a store credit of $112 difference, they have now lost any chance that I will purchase any more goods from them. I always try to buy local and support my local businesses but sometimes you just have to do what is right and support businesses who look after customers. I believe if you treat a customer well, they will be back as a customer for life and refer other people to that business. Whether I purchased the floor mats one day later and saved $112 (and the store gets $112 less than the day before), or the store gave me $112 credit because I paid the higher price a day before, makes no difference at all to the store. The only difference is that the store has chosen to keep that extra $112 which has now resulted in the loss of thousands in profits in future purchases from myself and anyone else I could have referred. I see it as a very silly decision for the sake of that extra $112. I suggest this business should take on the proven method of other retailers and offering a credit if prices fluctuate within a specified period of time. So to conclude, the zero response to my online inquiry regarding a store credit, zero response to helping me access my account, refusal to offer a store credit when approached in store whilst buying more equipment, overcharging to their advertised prices, and all round unethical operations, I will recommend any and all potential customers to avoid this particular business, as I will do so moving forward.
I am in the starting phase of building up my own home gym. I have planned to have a treadmill, cardio bike, stair climber, and ellipt... Read moreical cross trainer, along with strength equipment such as a Smith machine, benches, a full dumbbell set, Olympic barbell, weight racks, and many weight plates, all on thick rubber flooring. I live on Sunshine Coast and my local fitness store is Aussie Fitness. My first home gym purchase, not from Aussie Fitness, was a particular model treadmill I already decided on (one that retails for $8,899 on the importer’s website). Before buying a treadmill, I went into the Aussie Fitness showroom and noticed they didn’t have the model I wanted. So I bought it from Sydney and freighted it up here. I have since learnt that Aussie could have supplied the particular model I wanted as they use that same importer. My treadmill arrived from interstate so I went into Aussie Fitness to buy rubber floor mats. I decided on the thicker 15mm mats and bought 14 of them there on a Sunday. (I have now realised that is nowhere near enough mats because I am moving the home gym from a 14sqm spare bedroom into the much larger 24sqm media room – I just have to clear that media room out). The very next day I was looking at their site online to put together a list of more things I need to purchase and see they have a big sale on, including the mats I purchased only the day before. If I purchased the mats one day after I did, I could have saved $112. I later decided to contact Aussie Fitness via their online contact form which was successfully delivered to their inbox as I was notified. In the contact inquiry, I explained that I had just opened an account in store on the Sunday as I intend to make quite a few ongoing purchases to build up my home gym and I would like to request a store credit of $112 for the mats for future purchases, and specifically said that I am not seeking a refund but a store credit to put towards spending again. (Big retailers in other sectors do openly offer this to customers who make a purchase and within a specified amount of time – usually 2 weeks, they get a credit of the difference from the price they paid to the newly advertised price). In the email I also asked how to access my account seeing as though it was setup in store and wasn’t done online so I had no password to get in. On the third day of receiving no response or acknowledgement, I visited the store again to purchase a solid single plyo box (the most expensive one they offer), a roller, and an exercise ball. I did say that my email went unanswered, but that was brushed off. I also said that the store worker I spoke to in person on Sunday was supposed to get back to me about a Smith Machine I was inquiring about but I never did get any response from that either. I brought up my email inquiry and I tried to get a store credit again for future purchases. This was denied, so I paid for the 3 things I went in for and left. It was later that I checked the receipt of the 3 things I had purchased and noticed that 2 of the products were charged to me for more than the advertised price on their website. Just to let you know – when they process a transaction with a customer in store, I have seen them check the online prices to know how much to charge the customer when paying. They did this both times. Their sale price online advertised $23.96 and $31.96 for a ball and roller. I was charged $24.00 and $32.00. The 4 cents difference means absolutely nothing to me in terms of value, but it’s the unethical over charging that is the principal. So with not giving a store credit of $112 difference, they have now lost any chance that I will purchase any more goods from them. I always try to buy local and support my local businesses but sometimes you just have to do what is right and support businesses who look after customers. I believe if you treat a customer well, they will be back as a customer for life and refer other people to that business. Whether I purchased the floor mats one day later and saved $112 (and the store gets $112 less than the day before), or the store gave me $112 credit because I paid the higher price a day before, makes no difference at all to the store. The only difference is that the store has chosen to keep that extra $112 which has now resulted in the loss of thousands in profits in future purchases from myself and anyone else I could have referred. I see it as a very silly decision for the sake of that extra $112. I suggest this business should take on the proven method of other retailers and offering a credit if prices fluctuate within a specified period of time. So to conclude, the zero response to my online inquiry regarding a store credit, zero response to helping me access my account, refusal to offer a store credit when approached in store whilst buying more equipment, overcharging to their advertised prices, and all round unethical operations, I will recommend any and all potential customers to avoid this particular business, as I will do so moving forward.