Best NAB Term Deposits

My Dad is 99, frail and blind. He needed his term deposit redeemed to pay for entry to an aged care facility, and he signed a redemption request… Read more

which I attempted to lodge at the Hastings branch for him. The form is quite clear in that it says it needs to be lodged only. However, after a 20 minute wait in a queue I was told no way. We need to see your Dad with his ID. I explained he had been hospitalized and sick and was not fit to travel nor stand in a queue and I was advised that the branch does have chairs. How kind. Perhaps they have ambulances too. I was told that there is no other solution and to be on my way and that they would not process the redemption. They then locked that account and sent letters to it that cannot be accessed. I assume they are thinking I am stealing his money. However, if they would bother to look, they can see the redemption request dictates that the money goes to an account in his name. I have proceeded with complaints to NAB that have all been ignored, and am now with AFCA and no response there yet either. They have a month to respond before AFCA will do anything. Perhaps we need to engage a solicitor. So my message is this, if you can afford to wait more than a month for your money, and want to be treated like a criminal for helping your parent, then NAB is the bank for you.